Audio Transcript Auto-generated
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in health care setting, There is so much information to
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know. It is important to trust the people around you
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to know their specialties when it comes to new products.
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Companies have representatives often called reps that are available to
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help employees learn the products and who can be present
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when the products are used.
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In cases they are very knowledgeable.
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People who can help relieve the stress of learning new
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products. Having reps available is great.
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But there are some things to keep in mind first.
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If there's going to be present, the appropriate management needs
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to know about it first, reps are very helpful during
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cases, but it needs to be known if they plan
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on coming for a case, reps can be requested by
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any of the clinical staff who will be using their
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product and those people would need to take the appropriate
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steps to get approval.
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There is also important to remember that if there is
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a case of the new product isn't available in person,
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there are only a phone call away to answer any
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questions. Reps will often come with extra equipment and it's
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important to know what you can and can't use from
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them. They try to offer any equipment that is not
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already on the shelf.
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It should not be accepted if they have different sizes
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of equipment that has already offered.
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That is acceptable because it can be put into the
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system and it has already been accepted by the organization.
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There are times that reps will have a new product
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and trying to offer it complimentary to use for the
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first time to test it out.
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There are multiple reasons that should not be accepted.
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First product should not be used on patients for the
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first time before the organization has had a chance to
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research and evaluate the product.
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However rare, the probability is something were to happen.
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It would still be the responsibility of the organization and
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that is a huge unnecessary liability.
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Products cannot be taken for free from reps and then
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charge the patient full price as if the organization purchased
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them in the first place.
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That is unethical because it is like double dipping for
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the organization to be given the product for free and
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still make a for profit on it.
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When the product is not in the system, documentation for
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the procedure is not accurate, which causes issues with the
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organization's ability to build.
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That does not mean that reps are not allowed to
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bring any products for use during the procedure.
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There are many products that come in multiple sizes and
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an organization generally will only have the size they expect
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to use on the shelf at a time.
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That means that if there is a size that will
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work for a certain case and the product is already
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on the shelf and other sizes, there will not be
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an ethical concern and the building is already set up
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in the system so the product is acceptable to use.
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To avoid any liability about using new products, an organization
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needs to have enough time to research and evaluate a
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product before it is used.
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Lumiere is an example of a company that uses a
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database of different information to compile a report on different
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healthcare products.
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Health care organizations can submit their new product to a
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mirror and receive a report on important information about the
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product, such as if there are any recalls and it
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will also compare prices to similar products.
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It is important to remember that health care is about
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providing the best patient care and giving patients the highest
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quality experience that includes knowing what it really means to
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accept products from reps.
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Because that money, the company is okay without getting could
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be better used on lowering the cost of the procedure
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to patients.