How to shift from traditional learning to integrated or every day learning

Audio Transcript Auto-generated

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  Hi, this is Alex smith with Docebo every day.

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  I get to talk to organizations who say the way

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  that they teach things looks fundamentally different today than it

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  did even just a year ago.

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  See formal classroom learning is happening less and less and

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  a greater focus is being put on creating conditions where

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  learning is happening in the flow of work.

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  See personally, I always miss being flown out by trainers

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  who fed me really, really well and where I got

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  to see my teammates in person, there's still a place

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  for all of that.

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  But if your company is a ways away from doing

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  that, how do you create uh an environment of everyday

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  learning at your organization?

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  I have some thoughts on doing it after talking with

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  LSD professionals who are wrestling with these challenges every single

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  day. So let's talk about a few ways we can

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  do it.

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  All right.

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  So what is everyday learning or learning in the flow

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  of work?

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  It looks a little bit different as HR analyst or

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  josh person once calling the term learning in the flow

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  of work.

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  Um it's less about a destination to your learning and

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  it's more about where learning comes to us, where we

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  spend our time.

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  So now this water cooler conversation might look more like

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  a slack or a morning zoom meeting.

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  So one person, popular methodology to explain what learning in

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  the flow of work looks like is the 70 2010

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  model, which states 70% of what we learn as adults

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  at work is done by doing by experiencing 20% of

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  what we learn is through learning from our peers or

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  collaborating and 10% is learning in formal classroom training.

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  So I know what you're thinking if you're learning or

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  sales enablement, don't blow up what you're doing by any

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  means, but it's not an exact recipe.

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  It's just an important framework to understand the fact that

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  learning can and will happen beyond the classroom.

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  So what is learning in the flow of work look

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  like? Well we learn things beyond formal courses all the

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  time. Just think about yourself at work, you ask a

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  teammate to help you solve a problem where you have

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  one off calls with your manager or when we were

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  in the offices, we could look to the person in

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  the chair next to us and ask a question.

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  Every person in the workplace should ask themselves.

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  I believe a few key fundamental questions every single week

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  and that is where did I acquire knowledge in something

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  this week who taught it to me and how did

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  I acquire it?

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  Maybe ask yourself, did I need to be teed up

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  or prepared before I did a task.

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  See we should always be encouraging reflection of our learning

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  that helps us identify that critical moment of need, where

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  learning is needed the most and you can give that

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  information to your L and D.

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  Professionals, your sales neighbor professionals so they can help support

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  you in that moment of need.

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  All right.

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  So I don't know if this has ever been you,

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  but it's definitely been me on a youtube binge late

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  at night.

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  Gold cast has got me learning things on Youtube more

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  times than I'd like to admit late at night.

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  So you know, why do I do it well, you

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  know, we like things that feel natural and easy to

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  access. Same thing goes when we need to accomplish the

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  task at work.

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  We need something concise to help us see we all

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  know how to find things on Youtube.

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  We know what it looks like, but we know when

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  things are challenging to find, people will resist it no

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  matter how good the content is.

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  So, my advice to you is create less spots for

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  your learning to exist, easier access for your learning and

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  an experience that looks and feels like something your learners

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  are used to finding in their everyday lives.

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  Yeah. All right.

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  So what are some creative ways to share knowledge in

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  the moment of need?

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  Well, every organization has that O.

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  G just like jane fonda with acting in this movie

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  that has built up a wealth of knowledge throughout years

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  of experience.

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  These people are gold in your organizations and that knowledge

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  needs to be multiplied organizations I work with are having

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  these people record themselves accomplishing complex tasks.

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  Maybe it's solving a customer service issue where maybe it's

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  overcoming an objection.

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  I actually have clients taking these videos of subject matter

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  experts and creating channels internally where there's these videos can

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  be watched on individual topics, or maybe following individual experts,

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  sort of sort of like a netflix of learning.

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  So finally, just like book clubs in this movie review

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  books, why not create opportunities where to practice tasks in

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  front of a small team where, you know, instead of

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  giving and receiving feedback on books were giving and feeding,

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  giving and receiving feedback on each other, then, you know,

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  you learn just not by giving the feedback, but you

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  also learn from practicing yourself.

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  So, you know, finally, I think when you create a

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  culture like this, the learning will absolutely flow both ways.

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  I think your goal is to personify what Phil Collins

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  so artfully said in this song, he once said in

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  Learning, you will teach and in teaching you will learn.

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  My hope is that you go forth and create a

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  work culture that accomplishes both wherever they needed.

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  And if you do, I have no doubt that you're

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  you're going to succeed.

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  Thanks so much for watching this video.