- 2x
- 1.7x
- 1.5x
- 1.2x
- 1x, selected
Chapters
- 100:00 - 00:02
Aggressive customers tend to be unreasonable and/or unpredictable. They may make impossible demands,
- 200:02 - 00:03
Chapter 2
- 300:03 - 00:04
A chronic complainer is someone who consistently vocalizes their disappointment with the various as
- 400:04 - 00:06
Chapter 4
- 500:06 - 00:08
the customers of a shop, bar, or place of entertainment.
- 600:08 - 00:09
Chapter 6
- 700:09 - 00:11
A Coaching Session is a group activity between a mentor and a coachee to discuss performance, oppor
- 800:11 - 00:12
Chapter 8
- 900:12 - 00:14
a statement that a situation is unsatisfactory or unacceptable.
- 1000:14 - 00:15
Chapter 10
- 1100:15 - 00:16
Customer service is the support you offer your customers — both before and after they buy and use yo
- 1200:16 - 00:19
Chapter 12
- 1300:19 - 00:22
A customer service representative supports customers by providing helpful information, answering que
- 1400:22 - 00:24
Chapter 14
- 1500:24 - 00:25
a person who spends freely in luxurious living. 2 : a person who gambles recklessly or for high sta
- 1600:25 - 00:27
Chapter 16
- 1700:27 - 00:29
a person who controls the activities, business dealings, and other aspects of the career of an enter
- 1800:29 - 00:31
Chapter 18
- 1900:31 - 00:32
The Meek Customer. The Meek Customer will avoid submitting a complaint because he or she doesn't wa
- 2000:32 - 00:34
Chapter 20
- 2100:34 - 00:35
A rip-off is something or a situation in which the customer paid too much. The customer also regrets
- 2200:35 - 00:37
Chapter 22
- 2300:37 - 00:38
trace and correct faults in a mechanical or electronic system.
- 2400:38 - 00:40
Chapter 24
- 2500:40 - 00:42
Verbal communication is the use of words to convey a message. Some forms of verbal communication are
- 2600:42 - 00:43
Chapter 26
- 2700:43 - 00:45
Nonverbal communication refers to the ways in which beings convey information about their emotions,
- 2800:45 - 00:47
Chapter 28
- 2900:47 - 00:53