Audio Transcript Auto-generated
- 00:01 - 00:07
let me take this opportunity and welcome every one of you for today's training.
- 00:08 - 00:12
Today's topic. It's about the d eff a repayment chateau.
- 00:13 - 00:16
Remember, this is a video training.
- 00:16 - 00:20
Make sure that you pay much attention to details.
- 00:20 - 00:24
In case you have questions, you can write them down.
- 00:24 - 00:26
So at the end of the training,
- 00:26 - 00:30
you can ask myself or anyone from the training department.
- 00:35 - 00:39
My name is Victor Molowa, senior training officer,
- 00:41 - 00:42
and
- 00:42 - 00:45
here are my contact details.
- 00:47 - 00:51
You can reach me on my mobile phone or
- 00:52 - 00:53
email at the rice,
- 00:56 - 01:01
so the agenda for today it's about the repayment schedule area
- 01:01 - 01:05
repayment schedule as well as the bad dad recovery payment.
- 01:05 - 01:07
The after disclosure.
- 01:09 - 01:13
So before we can start, let me refresh you about
- 01:14 - 01:17
getting started on using the D F. A.
- 01:19 - 01:23
So make sure that the Keto it's on
- 01:23 - 01:27
when you want to access the d eff.
- 01:27 - 01:31
So after the cattle, it's only you can rock
- 01:33 - 01:38
in using your credentials. After logging in,
- 01:39 - 01:42
you can go to my areas
- 01:44 - 01:50
from my areas. You open the centres, you go to the groups in order to get
- 01:51 - 01:52
the repayment icon
- 01:52 - 01:57
so you can find the repayment icon after clicking the floating button.
- 01:57 - 02:00
This is the floating button.
- 02:01 - 02:03
Once you click on the floating button,
- 02:03 - 02:07
the five icons of buttons will appear.
- 02:08 - 02:12
So for the repayment icon is the second from the top.
- 02:12 - 02:15
This is the repayment icon,
- 02:15 - 02:21
so you click on the repayment icon, and a page like this will appear.
- 02:21 - 02:25
The centre repayment request process. Remember, always
- 02:26 - 02:33
you must request a centre meeting a day or two days before the actual centre meeting,
- 02:34 - 02:39
so we'll talk about the approach you because once you request the process,
- 02:39 - 02:41
the centre repayment
- 02:43 - 02:44
will be
- 02:45 - 02:49
uploaded or will be added to to the upload. Q.
- 02:50 - 02:54
So we'll talk about this after two or three slides
- 02:55 - 02:59
so before that will go to to the cheque in because
- 03:00 - 03:02
always as a d f.
- 03:02 - 03:03
When you are at the centre meeting,
- 03:03 - 03:07
you must make sure that you cheque in first before
- 03:07 - 03:12
you can proceed with the processes of the repayment.
- 03:14 - 03:23
So the centre cheque in icon. To find it, you can go back again to the 14 menu button,
- 03:24 - 03:26
so after that,
- 03:27 - 03:30
you click a floating menu button.
- 03:31 - 03:33
The five icons or buttons will appear,
- 03:34 - 03:37
so the centre cheque in Icon
- 03:37 - 03:39
is the first from the top.
- 03:39 - 03:44
Once you click on the centre cheque in icon, a page like this will appear
- 03:45 - 03:49
So you are about to cheque in at Centre 71 beach.
- 03:49 - 03:53
Please confirm that you are at the centre.
- 03:53 - 03:58
Then if you are at the centre meeting, you can clip Yes button.
- 03:59 - 04:04
Yes. Cheque in so once a week he has checked in a page like this will appear
- 04:05 - 04:06
you have successfully checked in
- 04:07 - 04:08
date and time
- 04:09 - 04:12
as well as the centre code.
- 04:12 - 04:16
Sometimes because of the network problems,
- 04:16 - 04:19
you might encounter problems when checking in but
- 04:20 - 04:23
retry again. So remember,
- 04:24 - 04:27
working on a d. F a. You can also work in
- 04:28 - 04:29
work offline.
- 04:31 - 04:33
So once you checked in,
- 04:34 - 04:36
we can go back again to
- 04:37 - 04:38
to the upload cure.
- 04:39 - 04:43
So once at this centre is a request touch.
- 04:44 - 04:45
So you were found.
- 04:46 - 04:47
Find it
- 04:47 - 04:48
here on
- 04:49 - 04:50
my current
- 04:50 - 04:51
task.
- 04:52 - 04:54
So if you don't find it here,
- 04:54 - 04:59
there is a refresh button you can refresh or synchronise so that the
- 04:59 - 05:04
centre repayment that you requested a day or two days before can appear
- 05:05 - 05:07
on my current task.
- 05:08 - 05:13
So once you click on the centre repayment request that a page like this will appear.
- 05:14 - 05:19
So this page, it's a repayment time. That's where you can select.
- 05:19 - 05:21
Remember, we have cash box or
- 05:22 - 05:27
prepared. You can just select in this case, they selected the compared.
- 05:28 - 05:30
So once you select the compared,
- 05:31 - 05:33
it will continue
- 05:34 - 05:35
And a page
- 05:36 - 05:40
containing the savings and attendance appears like this. So
- 05:42 - 05:44
yeah, it's a group
- 05:47 - 05:48
and the group members.
- 05:49 - 05:54
So there is, uh, attendance that is the down arrow.
- 05:55 - 05:59
So in order for you to complete the attendance of the register,
- 05:59 - 06:01
you click on the downhill.
- 06:02 - 06:05
So on the right side,
- 06:05 - 06:09
there are descriptions the P 4% to the A for absent without apology.
- 06:09 - 06:14
The AP absent with apology they are representative the A N for net cameras.
- 06:14 - 06:18
Once you click on the down arrow, it will show all the
- 06:18 - 06:20
five. Then you choose
- 06:21 - 06:25
the 11th one, for instance here, the first remember was
- 06:26 - 06:33
present the second AP the 3rd, 4th and 5th was present. So you can also do that
- 06:34 - 06:37
when you capture the savings. Once
- 06:38 - 06:41
the centre confirmed the individual savings.
- 06:41 - 06:44
When you write the individual savings here,
- 06:46 - 06:50
so once you are done, you press save and a page like this will
- 06:51 - 06:51
Pierre.
- 06:52 - 06:57
So this is the page where, after you are done with
- 06:58 - 07:04
attendance register as well as savings. So it tick like this appear to show that
- 07:05 - 07:06
all attendants
- 07:06 - 07:08
for the groups
- 07:08 - 07:10
forward lines
- 07:10 - 07:11
are captured.
- 07:12 - 07:16
Once you're done, your price continue and the page like this will appear.
- 07:16 - 07:21
So these pages for you to complete the repayment information of your God.
- 07:21 - 07:25
So this is the repayment. You can click on the repayment
- 07:26 - 07:27
for each and every group.
- 07:28 - 07:33
Once you click on this page like this will appear. So this is the group information,
- 07:34 - 07:36
our group of payment information.
- 07:36 - 07:41
You can just look, for example, here the instalment is 3150
- 07:44 - 07:47
no extra a mom. There's an opening balance there
- 07:48 - 07:50
so forth. So let's say the group paid
- 07:51 - 07:58
the exact amount You will write the 3150. Here you click on add deposits.
- 07:58 - 08:02
Once you click on a deposit, sleep a page like this will appear,
- 08:03 - 08:05
so if you can look here, the deposits me
- 08:06 - 08:07
is captured,
- 08:08 - 08:12
so now you can be able to view as well as to delete.
- 08:12 - 08:18
If the deposits name is not clear enough, you can delete and retake another.
- 08:18 - 08:22
So the same will apply to the payment receipts. What?
- 08:22 - 08:26
Once you completed the payment receipt of the clients,
- 08:26 - 08:30
you need to take a photo of them or to capture it.
- 08:30 - 08:34
Once you capture, eat the same information like above will appear.
- 08:34 - 08:37
You will have the view button as well as
- 08:38 - 08:39
the delete button.
- 08:40 - 08:42
So it deposits the original.
- 08:42 - 08:47
Yes, The date of receipt Click here than the dates will appear. Them in select
- 08:48 - 08:51
same dates that appears on the deposits there.
- 08:51 - 08:56
Serve bank account to come here. All the banking details of self will appear.
- 08:56 - 08:58
Then you click the relevant one.
- 08:58 - 08:59
So the same applies
- 08:59 - 09:01
to the institutions. The
- 09:02 - 09:04
tasks reference.
- 09:04 - 09:08
Remember, you can hear you right? The group number a deposit slip
- 09:09 - 09:13
among the 3150. So once you are done,
- 09:14 - 09:17
a message like this will appear to say data saved,
- 09:18 - 09:22
saved successfully. Then you press Okay.
- 09:22 - 09:24
Once person Okay,
- 09:25 - 09:28
a page like this will appear. So this page
- 09:28 - 09:31
shows the fully completed attendance
- 09:32 - 09:36
savings as well as a payment of a certain time.
- 09:37 - 09:42
So you will see by the six year to say okay, Attendance, tick, tick, tick
- 09:42 - 09:48
The payment. More arctic. Which means you are done, they are all captured.
- 09:48 - 09:50
Then you press continue
- 09:50 - 09:57
when you press continue Summary page of centre repayment will appear like this.
- 09:57 - 10:02
So the centre total for attendance repayment and savings the total amount due
- 10:02 - 10:08
to the total amount paid the balanced savings as well as percentage attendance.
- 10:08 - 10:11
Remember the percentage attendance will
- 10:11 - 10:15
or populated. You don't need to calculate it.
- 10:16 - 10:18
So once you are done your price
- 10:19 - 10:19
Yes.
- 10:21 - 10:24
So this is all about the centre repayment.
- 10:24 - 10:27
Now let's say maybe you have an area or the
- 10:27 - 10:31
bad debts recovery that you need to make a payment.
- 10:31 - 10:31
Shit.
- 10:33 - 10:36
So you will go to
- 10:36 - 10:38
area
- 10:39 - 10:41
centre the groups.
- 10:42 - 10:47
Then you will come to this page area repayment, bad death, recovery as well as memos.
- 10:47 - 10:51
So, in case it's an area repayment
- 10:53 - 10:55
than a page.
- 10:57 - 10:57
Yeah.
- 10:57 - 11:02
Once you press on the areas repayment a message like this.
- 11:02 - 11:07
Are you sure you want to start? The areas repayment process will appear.
- 11:07 - 11:10
Then you click. Yes, once you click.
- 11:10 - 11:11
Yes,
- 11:11 - 11:16
A message to say the group areas repayment was requested and added to the upload Cube
- 11:16 - 11:22
will appear then your progress. Okay, Once you press okay, you go back to
- 11:23 - 11:27
my current task then you refresh,
- 11:28 - 11:32
refresh until the areas repayment appears.
- 11:33 - 11:36
So once. Once it appears
- 11:39 - 11:41
a page like this will appear to say
- 11:41 - 11:47
areas and payment wants to click on that one page like this will appear.
- 11:47 - 11:49
So this is for the areas.
- 11:49 - 11:54
So in order for you to proceed or to capture an area
- 11:55 - 11:56
amount
- 11:56 - 11:58
and then you click on
- 11:58 - 12:02
add deposit sleep. Once you click on a deposit, sleep
- 12:02 - 12:03
Yeah.
- 12:04 - 12:04
Mm.
- 12:05 - 12:06
You must
- 12:07 - 12:13
take the picture or the photo of the deposit slip as well as the payment received.
- 12:13 - 12:17
So once you are done with those and they are visible now
- 12:17 - 12:21
the same information like what we did,
- 12:21 - 12:25
What you did when you capture the normal repayment will appear.
- 12:25 - 12:30
Is the deposits not original? You say Yes. Then you go to the date of deposit.
- 12:30 - 12:34
You select the self bank account the institution you write
- 12:34 - 12:38
the depositors reference as well as the deposit slip amount.
- 12:38 - 12:40
So the same.
- 12:40 - 12:40
Yeah,
- 12:41 - 12:41
uh,
- 12:41 - 12:43
flies. The same
- 12:44 - 12:47
process applies to the bad deaths recovery.
- 12:47 - 12:51
So when you come here, you at the deposit.
- 12:51 - 12:55
So all the information, like the deposit slip, is original.
- 12:55 - 12:57
The date of deposit sleep.
- 12:57 - 13:01
The surf banking account as well as capturing the deposit slips,
- 13:01 - 13:04
and the payment receipts will appear so
- 13:04 - 13:10
that will mark the end of the areas as well as the bad deaths,
- 13:11 - 13:14
recovery and payment. So, in summary,
- 13:15 - 13:16
want to uh,
- 13:16 - 13:21
digital now? Manual applications are expected unless the admin manager approved.
- 13:22 - 13:29
All DF issues must be logged via the consent, either via phone or email not to i t.
- 13:29 - 13:34
So the d eff a user's must report issues or problems immediately to the call centre as
- 13:34 - 13:38
assistant cannot be provided unless I t call
- 13:38 - 13:41
Centre are unaware of the problems all longer.
- 13:41 - 13:45
Payments must be submitted by the D EFF immediately after the meeting.
- 13:45 - 13:51
For prepared and for the cashbox. Submit. Once you have caused a 50% street,
- 13:51 - 13:56
all pictures taken by D F to be visible when requesting other repayment.
- 13:56 - 13:59
The normal repayment should have been processed by
- 13:59 - 14:02
ensure repayment and extras are allocated. According
- 14:03 - 14:08
T have to continuously cheque email for responses once they have logged a ticket.
- 14:08 - 14:11
In terms of the bad dads recovering element,
- 14:11 - 14:14
you'll find right off in the domain groups.
- 14:14 - 14:18
So this marks the end of our days training.
- 14:18 - 14:20
So remember
- 14:21 - 14:23
to fill for him
- 14:23 - 14:24
to ask
- 14:25 - 14:29
anything regarding the d eff a payment schedule?
- 14:29 - 14:35
If you did not understand, you can ask myself or anyone from electronica.
- 14:36 - 14:36
Yeah,
- 14:37 - 14:37
good.