Process Automation
Audio Transcript Auto-generated
- 00:00 - 00:00
high class.
- 00:01 - 00:03
Today, I'll be talking on the topic of process automation,
- 00:04 - 00:07
explaining what it is, how process automation went wrong with
- 00:07 - 00:09
robo debt in its key legal issues.
- 00:10 - 00:11
So what is the process?
- 00:11 - 00:12
Automation process?
- 00:13 - 00:16
Automation is the use of technology to digitize, execute and
- 00:17 - 00:18
automate recurring tasks or processes.
- 00:19 - 00:22
The manual effort can be replaced, resulting in a more
- 00:22 - 00:25
streamlined, efficient and cost effective end to end process.
- 00:26 - 00:29
A simple example is digitizing your sales operations from paper
- 00:29 - 00:30
to online.
- 00:31 - 00:33
So what is Robot did and what did it automate
- 00:33 - 00:34
and how did it go wrong?
- 00:35 - 00:38
Robert Debt is a debt recovery program introduced by the
- 00:38 - 00:41
federal government in 2016 that was implemented to automate the
- 00:41 - 00:45
process in detecting overpayments of welfare and make it more
- 00:45 - 00:49
efficient. Robert that automatically used income information from the patio,
- 00:50 - 00:53
averaging a person's annual income to a fortnightly amount and,
- 00:53 - 00:56
using this figure to determine whether a person was overpaid
- 00:57 - 01:00
before Robert did of the payments were investigated and calculated
- 01:01 - 01:04
manually by a symbolic officer who had sent letters to
- 01:04 - 01:07
request information on a person's income, such as pay slips
- 01:07 - 01:08
to make the determination.
- 01:10 - 01:12
So what is the key legal issues the key legal
- 01:12 - 01:13
issue of robot.
- 01:13 - 01:16
That's automated averaging system was that it did not accurately
- 01:16 - 01:19
reflect a person's actual earnings for the relevant fortnite period,
- 01:20 - 01:23
with earnings that may very pay to pay, especially for
- 01:24 - 01:25
people such as casual workers.
- 01:26 - 01:29
This resulted in inaccurate debt notices and repayments by welfare
- 01:30 - 01:33
recipients. In the case of a Mario and Commonwealth of
- 01:33 - 01:36
Australia, the federal government held that it was unlawful of
- 01:36 - 01:40
settling to issue debt notices based on average four mile
- 01:40 - 01:42
income as it had no property value to issue debt
- 01:43 - 01:47
notices breaching sections 1000 to 222 A.
- 01:47 - 01:52
And 1222 3 of the Social Security Act 1991 which
- 01:52 - 01:56
led to Gordon Legal's $1.2 billion class action settlement to
- 01:56 - 01:58
refund these unlawful debt repayments.