Manufacturing Defects

Audio Transcript Auto-generated

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  Welcome to manufacturing defects.

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  Submitting reports This brief tutorial will cover the basics of

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  the who, what, when, where and why of submitting manufacturing

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  defect reports, also known as M.

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  DRS. It's important that we track and monitor all issues

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  being reported to us by customers.

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  Doing so will help us determine if it's just a

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  one off issue or if it's related to our manufacturing

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  process. From that, it's important that we're able to properly

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  test and diagnosis such defects to further develop and monitor

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  any solutions.

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  It's important that we continue to monitor these issues even

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  after they have been reported and attempted troubleshooting to determine

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  if these solutions are, in fact effective for the reported

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  defect. Okay, there are multiple scenarios when you would want

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  to submit an FDR, including oxygen organizer issues.

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  Bluetooth static issues near light issues such as a near

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  emitter, missing lights or lights, not showing misalignments of door

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  hinges. Duplicate balls such as a customer receiving two left

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  walls instead of the left and right, and control panel

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  issues such as a CP dying out After just a

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  few minutes of use.

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  All of these forms will be submitted using SoHo forms

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  module. It's quick and simple.

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  All you'll need to do is access the link provided

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  below, input your information and click submit.

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  There's no need to report this to be a click

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  or via email.

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  It's all done from this one platform.

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  When you go to submit your report, it's important that

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  you have the following information customer name as it appears

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  on the sales order.

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  The original sales order number, not the sales order number

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  for the part that you're replacing, the model skew of

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  the unit that you are reporting the issue for and

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  the part that is defected.

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  In other words, is it the oh I?

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  Is that the Bluetooth?

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  Is that a duplicate wall?

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  We need to have that skew along with the model

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  skew in addition to serial numbers, a brief description of

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  the issue and any images, if applicable, a few important

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  items to know.

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  As mentioned previously, we want to always use the original

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  sales order number, not the replacement eso.

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  When you are no tooting the ski a portion in

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  the MDR be sure to complete it is shown below.

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  In other words, H A to dash l backslash backslash

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  bt 101 This provides us with the units Q.

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  And then the skew of the part that is defective.

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  You'll see further examples listed of a near emitter left

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  wall in door hinges and the corresponding unit that it

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  might be reported for if applicable, please be sure to

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  include any photographs in pdf form.

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  This concludes our MDR training module.

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  If you have any questions, please reach out to your

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  immediate supervisor or the projects and training supervisor have a

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  joyful, natural, healthy day.