Audio Transcript Auto-generated
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firstly thank you for the opportunity to present on why
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information systems that add to our business today.
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I'm going to take a true the benefits and the
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efficiencies in relation to implementing information systems in our retail
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setting. There's a couple of years are going to talk
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through in this benefits around this.
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The opportunities that can bring our way, what it can
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do to help us understand and engage with our customers
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better. How can help us in relation to stock management
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and where the potential growth areas are firstly benefits.
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Implementing information systems will increase our speed will increase the
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speed in which we operate at the speed in which
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we communicate and with our customers with our suppliers, what
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are depots.
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And that will therefore increase efficiency.
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It will take less time to do these things.
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It will take less manpower and it will be done
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more efficiently.
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We would have better data, would have better data backup
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and we will understand our customers a lot better.
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We're going to be able to communicate a lot better
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with both our customers um and our marketing teams as
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well as our suppliers and our depots.
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This will enable us to open up lots of new
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opportunities. We can open up some new services such as
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drone delivery services operating off the same platform as R
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G H.
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S or grocery home shopping system.
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We can use maybe global positioning system to offer drone
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delivery services to areas and markets is that have been
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Isaiah Untapped would have new processes potentially used in the
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likes of our feed to track trace and count inventory
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in our business and also potentially track and trace transactions.
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And in a friction this format potentially open to new
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customers and new avenues in the fast food, faster paced
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environment of current clientele that maybe avoid are businesses because
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of the slower pace.
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And also in the drone delivery services.
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Open up areas that we cannot get access with banned
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deliveries and open it in.
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This showcases the opportunities for new markets.
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Also, customers are at the very center of what we
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do is the questions show us here, Do you know
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your customers?
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Any information systems would allow us to understand our customers
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a lot better with loyalty card programs being able to
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track the behaviors in what way customer shops?
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Mm hmm.
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The patterns that they use.
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If we're using scanners, the shop, we can actually shows
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the heat maps of where they're traveling, how they travel
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in the shops.
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And I wanted to set up our space better.
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It will showcase the habits.
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You know, how frequent the byproducts.
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I hope you don't do that, do you?
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Boy? Just when they are on offer.
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Um, is there certain commodities that they're not loyal to
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a brand?
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But actually just go away?
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The special offers shows what they buy and sometimes more
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importantly what they don't Boy.
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So it allows us to target customers and if they
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potentially don't buy a key commodity or if they don't
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buy a key product from our business, which therefore tells
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us that they buy it from someone else.
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This information that on the level is the target and
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customers to american in a personalized format, potentially with some
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new products that we believe that they could boy to
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create loyalty.
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But also as above when we see that there's products
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that they don't currently by with our essentials, we can
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target. Those customers would coupon in our special offers in
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relation to these essentials to try and encourage and entice
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them to buy with us.
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This again opens up new opportunities to showcase and target
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new avenues are new products or new ranges to our
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customers ahead of the market, using their own personal data
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to until you step to shop with us more frequently
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stock management system.
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When we look at efficiency, I think that the stock
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management system is to wonder really sure gets this we
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have implemented to correct stock management system.
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He would increase the communication across the whole system from
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customers to sales tracking and to supply our confidence and
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through the accuracy of our orders.
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It will track the sales for a second, track the
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order and it will track the wastage of products that
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attract the spoilage versus dates.
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It will also try to shrink once we count them,
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we'll be able to create a promotion history and allowing
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us to forecast much better going forward with new promotions.
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And we can also apply steps in relation to maybe
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seasonal products or weather patterns or something that might adversely
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reactor in the case of the last year and a
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half, the stores and businesses with the best stock management
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system reacted quickest and recovered quickest in relation to the
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increased demand for stocking the shelves.
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So there's a this becomes a much more efficient manner.
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Is it works over 24 7 period shipping tracking information
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in real time.
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We can track her deliveries and our trucks knowing when
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they're going to arrive at the store and what stock
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is going to be on them again, increasing the data
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accuracy. A significant reduction in paper documents would virtually no
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need For paper in the transactions whatsoever.
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So last time in turn data, more time running the
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business as this runs 24/7 through the system without much
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need for manual intervention, I believe that the growth comes
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by combining all of these elements.
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We can become experts in the market in certain areas.
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Whether that's grocery home shopping is discussed, whether that's understanding
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our customers and the customer data that we received through
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loyalty cards which was candy shop or even drawer of
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I. D.
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Our grocery home shopping.
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And we can become experts.
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We can get ahead of the market in these areas.
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Um Again making the system is even more efficient so
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that when other areas or other businesses introduce themselves to
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the market we're ahead of the curve and we can
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leave markets so we can with the new technologies such
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as frictionless shopping, customers are looking more and more towards
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ease of shopping and and frictionless shopping.
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But going ahead on this we can we can lead
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those markets so we can entice those customers to come
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to work shop because we have what they want improve
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the systems.
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So that could be our G.
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HS system, a routing system for for close to home
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shopping deliveries and for traffic management for GPS, whether it's
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drone deliveries, we can continuously improve those systems to get
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ahead of the market, I think, as outlined in the
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previous assignments, you know, to the first survival and for
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growth. The companies that would adapt technology the most efficiently
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are the ones that will survive and thrive.
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Thank you for listening today.