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FISH! Philosophy

Transcript: Sources FISH! PHILOSOPHY Be a role model Appreciate and value your employees Regular feedback Recognition Simple to understand, but more difficult to do. Wind up your clock Enthusiastic and energetic Providing more genuine customer service More creative More productive Strength Improve your personal skills Is not a specific game or activity. It is a state of mind that brings new energy to the tasks at hand and sparks creative solutions. THE FIVE BEST WAYS TO BUILD TRUST Simple to understand, but more difficult to do. People who play are… FISH! Philosophy at University Communicate Effectively Practice What You Preach Empower Through Delegation Share Responsibility Set Goals Leadership Communication With play you can: Critical Reviews Choose your attitudes Some hints for you: "How can my relationships with others encourage them to grow in self-confidence, passion, skill and clarity of purpose?“ Leading is: ‘to get something going’ and ‘lead the way’ How to make their day Good leaders must lead by EXAMPLE engage costumers and co-workers be like a best friend share positive energy Fish! A remarkable way to boost morale and improve results by Stephen C. Lundin, Ph. D, Harry Paul and John Christensen ed. Hodder & Stoughton 2001 by Seliger ( 2014), S.58 by Dillerup und Stoi, (2011), S. 567 Krames, J.A. ( 2008), S. 127 inside Druckers Brain, New York 2008 Stephen C. Lundin, Ph.D., Harry Paul, John Christensen, 2000 - FISH! A remarkable way to boost morale and improve results WHAT'S GOING ON HERE?!?! Some hints for you: Organizations around the world are using the FISH! Philosophy to: The Courage to Change Make their day EXERCISE "To make a difference in someone's life, you don't have to be brilliant, rich, beautiful or perfect. You just have to care." -Mandy Hale always have contact to each other help people in need be concerned of others problems Be Present Overview There is always a choice about the way you do your work, even if there is not a choice about the work itself. FISH Philosophy Try to catch the attention of costumers and co-workers Introduction Definition Choose your attitude Play Make their day Be present Role of the leader Critical reviews Exercise How to acknowledge them There is always a choice about the way you do your work, even if there is not a choice about the work itself. „People may not remember exactly what you did or what you said, but they will always remember how you made them feel.” -Maya Angelou Engage yourself and other people in every moment of life Christian Kutterolf Dominique Hensel Mariangela Conte Moritz Lunin Silas Brand Simon Smirnov “Leadership is doing the right things” Weakness require a lot of effort difficult to keep it up not easy to implement open-minded staff it has to be accepted by employees leader has to be a role model Establish and maintain integrity Communicate vision and values Consider all employees as equal partners Focus on shared, rather than personal goals Do what's right, regardless of personal risk The Courage to Change Wind up your clock Monthly breakfast meeting Remember their special days Say "Thank you" Allow employees to choose their tasks New energy at work improve in the costumer satisfaction increase the harmony at work decrease of costs of work Team building motivated employees innovative opportunities don't be shy or hesitant to use every chance to talk to the people train yourself how to be confident train your concentration feel responsible for your task Build a culture where employees love to give their best every day Build effective leaders who inspire through their example Improve teamwork and build trust Play Increase the employee engagement Have accountable employees Deliver more satisfactory Memorable customer services „think outside the box!“ Role of the LEADER It is a new technique to motivate your group, team, department. It's about engage people and make make individuals present, active during the workplace hours and it is based on 4 basic steps:

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