Transcript: Fish Philosophy When you notice someone is having a bad day be kind and do something to cheer them up. Even if someone looks like they are fine you could still make their day. Even a smile could make someones day. Make every thing to do fun. By doing this everything you do you will enjoy Be There It is you who gets to choose your attitude. So be wise on your choice and pick an appropriate attiude. The better your attitude is better your life will be. Thanks for watching!!!!!!! When someone comes to you for help listen to them and do not ignore them.
Transcript: First Step... Next Step... Make Their Day! How Can I Make their Day? How Has Someone Made YOUR Day? Any Ideas For Our Workspace? Third Step... Lastly... So How Can We All Go "FISHing" We Cant Make You Have Fun Its Up To You FISH=Opportunity OK OK How Bout this one? 1. Be There For The Team You'll miss an opportunity to Make Someone's Day..DUH Now Lets Go FISHing Wait a minute... Be There Feel That You Want TO Come To Work Now How Can We Play at Work? What Is It About? Yeah...but some people aren't really their mentally. 2. Be There For The Customer I'm always there! But HOW?! If you're not there... Lets take a break from this and do an exercise! Choose Your Attitude How About a Compliment? There are 2 Ways to "Be There" DO NOT GO THROUGH THE MOTIONS This one is quick... YOU REALLY DO HAVE CONTROL PLAY!
Transcript: THANKS THEN. The Big Things... Christmas Shoe Boxes and Secret Santa Egg Decorating, Bake Sales Colour Coding for Charity Chose Your Attitude... Smile Be Positive Show That You Care Be Enthusiastic Where Appropriate Share Your Concerns MAKE THEIR DAY... Ask How They Are Ask The Right Questions Ask Them If They Need Help With Anything Else Tailor Your Tone and Pace To Their Experience Be Helpful BE THERE... Be Positive Be Available & Ready Be Proactive Be Personal Manage Expectations The little things we do to contribute to a happy HR environment: ER Wooden spoons, Fishermens Friends, daily fruit and skittles, name of the week, meals out - And the birthday decorations and the Birthday Hat FISH PHILOSOPHY PLAY... Create Energy Service With A Smile Tone Your Voice Lighthearted Humour Where Appropriate
Transcript: Cannot Play without including everyone Connect with participants and staff Build a relationship with players Makes your job easier Fun environment that people look forward to Fish Philosophy Inclusion Attitude Play Inclusion Be There Attitude determines day Your attitude is contagious It sets the tone for the entire day Negative attitude= Negative Shift Positive attitude= Positive Shift "There is always a choice about the way you do your work, even if there is not a choice about the work itself" Play Be There Attitude Insert fun into your daily routine Fun environment is open and welcoming Sets a loose tone for games Be engaged in every aspect of your job Be in the now Give your full attention to the game Shows the staff that you care as much as they do Helps you enjoy the now! 4 Parts to Philosophy
Transcript: "To be an authentic leader requires you to be genuine and to have passion for your purpose; you must practice your values, lead with your heart, develop connected relationships, and have self-discipline to get results" (George, 2008, p. xxi). 4 Themes: Play Make their day Be There Choose your Attitude You also need space to reflect and time to think and process... Play Make their day Be there Choose your Attitude "Fish" & Authenticity "Engaging people" It's for the PEOPLE... "Making a difference for people..." "Not just action; spirit of the environment..." Authentic Leadership What is the "Fish Philosophy"? - How can we use this to encourage one another within TSO & in our community? TSO having a "Fish Culture" - How does this apply to TSO? SELF CARE - How can this concept be challenging for us? "Fish Philosophy" "Energy, commitment and fun" "Serving the people" Remember... Connected Relationships
Transcript: Fish Philosophy Play competitions Everyone writes one sentence in a story then read it out loud Telephone Can Jam Paper airplane contest Musical computer chairs Put basketball hoops on garbage cans games Outside Games We could watch funny videos at the end of every class to lighten the mood. funny videos play There are ways in which you can be serious about your work or school without actually being serious. Play, in the Fish Philosophy, means to have fun at your workplace. Relaxing and having fun with your daily work routine can have several health benefits, such as decreasing depression and anxiety. So let it lose and stop being so serious. ways to play Class Soccer Lacrosse Tag Botchi Ball Volley Ball Hail Mary We can have contests and give rewards to the winner(s), such as candy. Baby photo contest (Funniest, Cutest, Chubbiest, etc..) Raffle Drawing Contest
Transcript: FISH Philosophy Be Present Make their day Play! Choose your attitude Play! How do we see FISH here? Be fully engaged and attentive-the HERE and NOW Focus on the conversation-be a listener! Be attentive to what is in front of you Engage yourself in your job and the role you play with New Student Connections How can we be present at work? Make their day! Catch the Energy and Release the Potential! Choose your attitude! Make your job fun! Makes your tasks at hand more energizing How can we implement play into our roles at New Student Connections? YOU are the only one who can choose your attitude! Don't let a bad day ruin your day Celebrate the small wins and the little things! How can we choose our attitudes? Be Present! What is FISH philosophy? Make visitors to our office smile and feel welcomed! Be positive and let it show. Make a difference and go out of your way! Engage in everyone who walks into New Student Connections! How can we make a students day?
Transcript: Sources FISH! PHILOSOPHY Be a role model Appreciate and value your employees Regular feedback Recognition Simple to understand, but more difficult to do. Wind up your clock Enthusiastic and energetic Providing more genuine customer service More creative More productive Strength Improve your personal skills Is not a specific game or activity. It is a state of mind that brings new energy to the tasks at hand and sparks creative solutions. THE FIVE BEST WAYS TO BUILD TRUST Simple to understand, but more difficult to do. People who play are… FISH! Philosophy at University Communicate Effectively Practice What You Preach Empower Through Delegation Share Responsibility Set Goals Leadership Communication With play you can: Critical Reviews Choose your attitudes Some hints for you: "How can my relationships with others encourage them to grow in self-confidence, passion, skill and clarity of purpose?“ Leading is: ‘to get something going’ and ‘lead the way’ How to make their day Good leaders must lead by EXAMPLE engage costumers and co-workers be like a best friend share positive energy Fish! A remarkable way to boost morale and improve results by Stephen C. Lundin, Ph. D, Harry Paul and John Christensen ed. Hodder & Stoughton 2001 http://www.crmlearning.com/fish-for-leaders by Seliger ( 2014), S.58 http://www.charthouse.com/content.aspx?name=home2 http://leadonpurposeblog.com/2012/09/15/lead-by-example/ http://www.ttgconsultants.com/articles/trustworkforce.html by Dillerup und Stoi, (2011), S. 567 Krames, J.A. ( 2008), S. 127 inside Druckers Brain, New York 2008 http://www.trackvia.com/blog/productivity/you-dont-need-to-be-miserable-the-fish-philosophy-for-making-work-fun http://www.charthouse.com/productdetail.aspx?nodeid=26464 Stephen C. Lundin, Ph.D., Harry Paul, John Christensen, 2000 - FISH! A remarkable way to boost morale and improve results http://larosadoii.com/wp-content/uploads/2013/04/fish_philosphy1.jpg http://betapreview.charthouse.com/charthouse/assets/library/play_7221.jpg https://anaccidentalpm.files.wordpress.com/2013/08/bombsquad2.jpg WHAT'S GOING ON HERE?!?! Some hints for you: Organizations around the world are using the FISH! Philosophy to: The Courage to Change Make their day EXERCISE "To make a difference in someone's life, you don't have to be brilliant, rich, beautiful or perfect. You just have to care." -Mandy Hale always have contact to each other help people in need be concerned of others problems Be Present Overview There is always a choice about the way you do your work, even if there is not a choice about the work itself. FISH Philosophy Try to catch the attention of costumers and co-workers Introduction Definition Choose your attitude Play Make their day Be present Role of the leader Critical reviews Exercise How to acknowledge them There is always a choice about the way you do your work, even if there is not a choice about the work itself. „People may not remember exactly what you did or what you said, but they will always remember how you made them feel.” -Maya Angelou Engage yourself and other people in every moment of life Christian Kutterolf Dominique Hensel Mariangela Conte Moritz Lunin Silas Brand Simon Smirnov “Leadership is doing the right things” Weakness require a lot of effort difficult to keep it up not easy to implement open-minded staff it has to be accepted by employees leader has to be a role model Establish and maintain integrity Communicate vision and values Consider all employees as equal partners Focus on shared, rather than personal goals Do what's right, regardless of personal risk The Courage to Change Wind up your clock Monthly breakfast meeting Remember their special days Say "Thank you" Allow employees to choose their tasks New energy at work improve in the costumer satisfaction increase the harmony at work decrease of costs of work Team building motivated employees innovative opportunities don't be shy or hesitant to use every chance to talk to the people train yourself how to be confident train your concentration feel responsible for your task Build a culture where employees love to give their best every day Build effective leaders who inspire through their example Improve teamwork and build trust Play Increase the employee engagement Have accountable employees Deliver more satisfactory Memorable customer services „think outside the box!“ Role of the LEADER It is a new technique to motivate your group, team, department. It's about engage people and make make individuals present, active during the workplace hours and it is based on 4 basic steps:
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