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Building a Collaborative Service Culture
212
Transcript
The Road to Success
Building a Collaborative Service Culture
Questions
James Davies
Support & Collaboration - Jigsaw Puzzle
Collaborative Working
Building a Service Culture
UCA IT Support Environment
2014
Support & Collaboration
- The Completed Puzzle
3 Simple
Questions
What are we going to explore?
Support & Consolidation
- The Review Process
What do we need to do to get there?
Collaboration using
Bomgar
The Results - Return on Investment
Who are UCA?
IT Services in 2010 -
Before Bomgar
The Five Key Enablers for Empowering
Staff at UCA
How did we move forward?
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