Digital in HSE April 2014

Digital workshop

So what’s happening on Digital

The case for digital delivery

Building Digital capability

Skills

Policy

Commercial awareness

Management

Leadership

Open policy making

Customer focus

• not just about delivery of external services
• also our offering for processes and platforms
• and our digital skills and capabilities
• plus the way we engage and communicate with our customers and stakeholders

More

digital

Better

policy

making

The UK is increasingly a digital nation. People expect high quality, effective digital services with public services delivered online. Moving services from offline to digital channels could save £1.7 to £1.8 billion a year. To deliver this, civil servants across the country need to have the right digital skills.

Policy making is a key function of the Civil Service. By sharing best practice across government, civil servants can ensure that policy making is innovative and effective, and makes full use of new tools such as behavioural insight, transparency and digital engagement.

To realise the full benefits digital offers!

Political understanding

Use of evidence

Service delivery

Stakeholder engagement

Leading DIGITAL

“Digital is mainstream. It shouldn’t be ‘owned’ by a particular team”

In the beginning.........

The Challenge from Ministers

So whats happening.....

Reform themes

• More digital
• More skilled
• Better policy making
• Unified, open and accountable

The Communications leaders’ Manifesto for change

• Digital communication and engagement is an essential part of the modern communicator’s repertoire in order to deliver our business objectives.

• Digital communication and engagement is not just for communication professionals but applies to all civil servants in the way their interactions with colleagues and external stakeholders.

• Government communication must change to embrace digital more widely to meet rising expectations and to deliver greater efficiencies.

The Government Digital Strategy sets out how the government will redesign digital public services to make them so straightforward and convenient that all those who can use them prefer to do so.

Civil servants must be confident about how to build, use and continually improve digital services; and use digital tools and techniques to make government policy and communications work even better.

Challenges for HSE to become more DIGITAL

The three guiding principles to anchor change

1. To keep up with the way information is accessed, digital communication in government should be a core skill for

all, not a specialist area, by end of 2014.

2. Communications leaders, Digital Leaders and GDS must work more closely together – a more collaborative approach is needed to get the most out of GOV.UK. and other GDS services.

3. We mustn’t let a risk-averse culture block innovative and impactful digital comms. Attitudes to risk need to be balanced, pragmatic and informed by business need.

Paul Cook

• Skills
• Collaboration and coordination
• Appetite /scope for risk
• IT

HSE's response to DIGITAL

Completed Cabinet Office’s Digital Communication capability review

Identified gaps and requirements

New cross-HSE senior group

Embryonic HSE Digital Strategy –

• IS & IT
• Comms
• Ops delivery
• Open Policy development
• Stakeholder engagement