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Think About It

What is assessment and why do you need to do it?

Why should we do assessment? Why should you value assessment?

Quality

Survival/Cost-Effectiveness

Strategic Direction

Decision Support

Accreditation

Types of Assessment

What is assessment?

Types of assessment conducted for student services, programs, and facilities

"Assessment is any effort to gather, analyze, and interpret evidence which describes institutional, divisional, or agency effectiveness" (Upcraft and Schuh, 2001, p. 4)

In other words, using data to determine how well we are doing what we are doing.

Needs Assessment

Tracking Assessment

Satisfaction Assessment

Culture and Environment Assessment

Outcomes Assessment

National Standards Assessment

Step 1: Determine What You Are Going to Assess

Consider the mission: Overall, always consider the mission of your institution first! "What is the mission of the department, division, college or university?" Learning Reconsidered2 What is the purpose that you exist? Are you fulfilling that purpose?

MISSION STATEMENT EXERCISE: 3 MINUTES

To answer these questions, what do you need to assess? How do you need to assess it?

If you don't achieve your goal, how do you know what to do about it?

70% of all Upward Bound participants with an expected graduation date during the school year will have achieved at the proficient level during high school on state assessments in reading/language and math.

Retain 75% (37% of Upward Bound students in the National Evaluation of Upward Bound dropped out of the program after one year) of each recruitment class through completion of the bridge component.

75% of the Upward Bound graduates will enroll in a post-secondary program compared to 48% of the graduates in the target schools.

Outcomes Assessment

Fundamental question to ask: "What affect does your program or service have on their learning, development, academic success, or other intended student learning outcomes?" (Schuh and Upcraft, 2001)

Formulate outcomes that answer "Is what we are doing having any effect, and if so, is that effect the intended one?"

  • Students who complete the Upward Bound program will be able to demonstrate a clear understanding of key skills necessary to achieve academic excellence in high school to prepare them for college.
  • Students who complete the Upward Bound program will be able to identify personal strategies for improving study skills.
  • Students who complete the Upward Bound program will be able to recognize key resources important to their career and educational planning needs.
  • Upward Bound students will be able to establish a successful academic and social network with peers to support their academic success.

Satisfaction Assessment

"A satisfaction assessment seeks to determine if student or client experiences with programs, services, or learning opportunities are of high quality and consistent with the institution's mission". (Sanders and Burton, 1996)

Examples:

  • Point-of-contact or spot evaluations to assess users experience with the service or program immediately (e.g., trainings, workshops, overall program satisfaction, etc.)
  • Students will be satisfied with the opportunities provided to enrich their cultural experiences.
  • Students will be satisfied with

Use of Results

Write It, Measure It, Collect It

Once you determine what you need to assess, write the outcome or objective, determine the appropriate measure for it, and collect the data.

How are you going to use these results to improve your program, service, or facility?

What happened after you implemented the plan you developed to improve your unit?

Collect the Data

Administer the instrument you selected and collect the data.

Write It

Putting It All Together!

Satisfaction Assessment: (Those served) will be satisfied with ___.

  • Students will be satisfied with the quality of the admissions counseling process, including evaluation of student credentials and the selection and notification process.
  • Faculty and staff will be satisfied with the availability of parking.

Learning Outcomes Assessment: As a result of student participation in ___ they will learn ___; or students will (active verb) ___

  • As a result of a two-day program for fraternities and sororities, greek leaders will be able to identify chapter and/or Greek traditions that are beneficial to the organization.
  • Students will identify behaviors of healthy relationships and design ways in which they will engage in healthy relationships with others.

Outcomes Assessment:

  • Students will indicate that the orientation program was helpful in informing them about the history, traditions, and integration into the institution.
  • Students are able to articulate the services and programs available to them through the college or university.

Examine Department Mission Statement: Upward Bound is a dynamic, academic enrichment program designed to prepare first-generation high school students for college. Upward Bound students come from families with limited financial resources and have parents who have not received a bachelor's degree. Upward Bound prepares students with various experiences, career options, and diverse cultural activities. Along with providing the previous services to our students we assist our students with the financial aid process. By guiding our students we enhance their opportunities to pursue a degree and continue on with their academic careers.

Academic Achievement: How do you do this? What is the intended outcome of it?

College Awareness: How do you do this? What is the intended outcome of it?

Career Exploration and Awareness: How do you do this? What is the intended outcome of it?

Financial Aid Awareness: How do you do this? What is the intended outcome of it?

EXERCISE

Measure It

Determine what instrument you are going to use to assess the outcome or objective and establish a target or the desired level of performance. (e.g., survey, rubric, interviews, data, non-traditional format, etc.)

Ensure the measure that you use match the outcome you are measuring.

  • Satisfaction: typically assessed using surveys, can use focus groups or the like
  • Learning Outcomes: based on the active verb. If assess their ability to explain something, can use an essay scored with a rubric. If identify something, develop a list.

Analyze and Report the Results

What happened?

  • How many participants?
  • Who did, said, experienced what?
  • How was the measure administered? How many were involved?

What did you notice?

Are there underlying issues that might be of concern?

Are there cautions that the reader should be aware of when reading the results?

SUSLA: Assessing Upward Bound

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