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Social Media and DVIP/BIP

by Christopher Hall, MSW

What is the purpose of social media?

History of Social Media (Digital)

  • ARPANET (military, not designed for public) 1969

  • CBBS (Computer bulletin board systems) 1978

  • Listserv (emailed threads) 1986

  • ISP (Internet Service Providers) 1989/1995

  • Personal Webpages (late 1990s)

  • "Modern social media" (SixDegrees, Friendster, MySpace, Facebook, YouTube, Twitter)

Status Update

Lives In

Winston Salem, North Carolina

Current City

West Islip (Suffolk County), New York

Prior City

Charleston, West Virginia

Prior City

Nashua, New Hampshire

Prior City

Eugene, Oregon

Hometown

On Facebook - What is the difference

between a PAGE, GROUP, and PERSONAL?

  • A PERSONAL PAGE interacts with users like any other Facebook user, has little control over other's content except on personal Facebook page, must create friendships with others to be effective

  • A PAGE is a place to highlight information, events, and posts from a source, mostly one-way communication, can offer people more ability to troll or harm the source in various ways, but most users only see the source's content, several options on types of page that determine features of the page itself

  • A GROUP offers more control over user interaction, offers two-way communication, identifies both users and administrators, settings can allow for screening posts and content, easier control over users to ban/edit/delete content, can screen potential users, can make public/private/hidden

Work Experience

DV Intervention & Education Consultant

Current Position

SHARP (DVIP) Coordinator, The Retreat

Prior Position

Prevention Coordinator, WVCADV

Prior Position

Trainer / Facilitator, Emerge

Prior Position

Methods of Administering Facebook Content

Education

  • On PAGES, individuals can be assigned different roles (editor, admin, moderator, advertiser, analyst). Management can be complicated due to large number of settings. Nonprofits, particularly DV-oriented agencies may need to be careful to select a page-type that does not allow "reviews," and limit user's ability to post. Pages can also purchase visibility on people's personal pages, or specific advertisement for events/fundraisers. It is best to have multiple people working on a team to organize a page to make sure it has up-to-date and relevant information that users are interested in. Analysis of use appears readily with several points of data and information on users.

  • GROUPS have admins and users, and since content can be posted and discussed by group members an agency will need to decide how to monitor and allow or block content. Groups are more interactive, and invite dialog and involvement, but have less analytics.

  • PERSONAL PAGES used by agencies can be highly interactive, but are limited by friend count and are limited to one person adminning the account at a time.

Challenges with Managing Social Media Accounts

  • Time Investment

  • Interactivity / Upkeep

  • Issues with Users

  • Conflict Management
  • Boundaries

  • Lack of Posting Diversity

  • Exposure / Locality

  • Spam / Attacks on Social Media

  • Tags / Hashtags

Flame Warriors & Internet Interactions

Master's in Social Work

http://www.flamewarriorsguide.com

Online guide to various roles people take on over internet interactions. From helpful, to destructive, to benign the guide lists 90 different ways people interact.

Examples:

  • Big Dog (bullies and intimidates other participants)
  • Troller (contributes to discussions to get people riled up)
  • Klaxon (brings up warnings and conspiracy theories)
  • Rat (uses private messages to coordinate attacks)
  • Eagle Scout (uses evidence, is helpful and conscientious)
  • Rebel Without a Clue (ignores rules, fights admins/mods)
  • Blowhard (boastful about personal knowledge)
  • Fragile Femme (uses internet as support group, easily insulted)
  • Garble/Loopy (nonsensical posts, hard to understand their points)

Stony Brook University, Stony Brook, New York

Bachelor's of Science - Psychology

University of Oregon, Eugene, Oregon

Twitter & DV Social Media

Twitter allows for quick and immediate

communication about topics, but also direct

interaction with topic experts, celebrities, and organizations. It also allows for analysis of interests and focus of discussion throughout its platform.

So why and how could Twitter be useful for DV Agencies?

Photos

  • Immediate communication about topics related to health, respect, relationship issues, harm, abuse, violence, and control as a part of a coordinated community response and involvement;

  • A way to address concerns and issues to refer people into services for support, counseling, and education;

  • Gain the "pulse" of individual and group understanding of DV

  • Communicate about upcoming events, trainings, information

ENGAGEMENT!

OPPORTUNITY!

COMMUNICATION!

Shared a Photo

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Contact Information

E-mail:

DVInterventionEducation@gmail.com

Facebook:

www.facebook.com/groups/DVEducationIntervention/

Twitter:

twitter.com/DVIntervention

Website:

http://www.DVInterventionEducation.com/

Channon

Apollo

Miyah

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