Technical Training
Transcript: Handsets * Small Business use * Home and SMB use * 5-30 Calls (G.729) Technical Training Technical Considerations and Roll out ISDN30e Line Types * Comparably cheaper Technical Considerations and Roll out Development & Add On's * 24-48 regrade time Fibre Leased Line Questions ... * Support additional features: DDI's, CLIP * Always check Suitability checker / Sam knows * Supports basic network features - call divert, call waiting, caller display and ring back * 40/10mbps, 80/20mbps MyCalls * Common terminology: NTE5, Analogue Line, Single Line ADSL Horizon Medical ADSL FTTP Call Management * Voice and Data * IP trunk, cost effective and flexible - GO ANYWHERE! * Common terminology: ISDN2e, BRI, Basic rate * Common terminology: ISDN30e, PRI, Primary rate * 60 day installation lead time * Requires Analogue Line* * Symmetric/Asymmetric ISDN2e Useful Info * Cheaper than a leased line End-to-End offering supported by 21st CT ... * up to 1000mbps EFM * Supports ISDN features, smaller costs * 10 Day Training period Line Types ISDN30e * Voice and Data * Should consider ISDN30e SIP ... RPM go above and beyond most NEC * 5 Hour F-F * Provides 1 - LOTS! (bandwidth dependent) * Fully Managed * Good SLA's 7 hours F-F Akixi Hardware Survey - Site visit, review of findings Data Capture - Capture configuration Pre-configuration - Programme system Installation - Kit into place, training, testing Installation requirements: Survey - 1 engineer, 1 day Data capture - 1 engineer, 1/2 day F.O.C Pre-configuration - 1 engineer, 1/2 day Go Live - 2 Engineers, 3 Days Post installation remote testing - Support desk, 48 hours testing Handover - Installation complete * Comes in Multiples of 2 Survey - Site visit, review of findings Data Capture - Capture configuration Pre-configuration - Programme system Installation - Kit into place, training, testing Installation requirements: Survey - 1 engineer, 1 day Data capture - 1 engineer, 1/2 day F.O.C Pre-configuration - 1 engineer, 1/2 day Go Live - 2 Engineers, 3 Days Post installation remote testing - Support desk, 48 hours testing Handover - Installation complete * Same day installation lead time Annex M Connectivity * Delivered via copper cable * Installation requirements: Data capture - 1 engineer, 1 day Pre-configuration - 1 engineer, 1 day Go Live - 1 Engineer, 1 hour Post installation remote testing - Support desk, 48 hours testing * 45 day installation lead time * Provides one call in/out * Requires Analogue Line * Access - Assured, EFM, Leased line * Cisco Router / Draytek * Network Switch - POE (Netgear) * Patch Panel * Cat5e Cable * Cable Socket * Handset Huge user base to work with ... * Required for Broadband RPM applications * Consider care levels 1. Clear by midnight day after next, Monday to Friday 2. Clear by Midnight next day, Monday to Saturday 3. Report by 13:00 clear by midnight same day, if not next day. Monday to Sunday 4. Clear within 6 hours, any time of day. Monday to Friday *DIGITAL SWITCH OFF 2025* Fiber Evolved yet still evolving established market ... * Cloud based product * Geo/Non GEO direct number translations * PBX features - Hunt groups, QP, IVR (Auto attendant) * Queue greater numbers * Call Recording * Call Stats * Business use generally medium to large ADSL2+ * Main incoming lines System, required equipment Technical Training * Provides up to 8 calls Handsets * up to 35mbps Single Line Converged Assured FTTC Connectivity Benefits: • Good where connectivity is poor • Flexibility with creativity • Need an expandable solution...8-896 exts, 1-4 Chassis • Hybrid Solution....analogue, digital & IP Features: MyCalls - In-depth Call statistics on users and calls Call recording - Fully encrypted and admissible in court Supports 896 Handsets Supports 400 Trunk Integrated Dect Solution...Full handover of devices, 6 calls, 80m range ACD - Call centre application inc. Wrap-up, agent performance, QP Queue Prioritization BusinessConnect - Call Centre technology inc. telephone surveys agent performance, QP desktop applications, click to dial, operator console, email intergration Call Back Clinical Database intergration Telephone Systems Telephone Systems Akixi EFM * Supports same features as ISDN2e * Up to 12/1.3mb Fibre * NEC Call Management and Call Recording * Real time and Historical stats - Extensions and System * Manual/Automated scheduled reporting - to email or file server * Three types of MyCalls: MyCalls Basic - NEC 1 year free version with available further annual subscription - limted reports MyCalls Call Manager - Lifetime license with full reporting and stats MyCalls Call Center - Lifetime license with enhanced call center reporting for ACD * Other available licenses ACD supervisor - offering agent control, log/in out Admin - Create wallboards and run reports Desktop - Giving call control to desktop users Agent Desktop - Giving call control of ACD agents and queues with presence !Installation conducted on last day of installation, required 1 engineer, 1