A FEW TAKE AWAYS
Payment Security
- Sea change in IT attitudes: high-tech and guest-facing is good. Meeting their expectations will be the challenge.
Technology is changing too rapidly to fully plan and prepare for "what's next" even 5 years into the future. Flexibility will be key to successful a strategy.
- Guestroom technology and CRM investments aren't living up to requirements, and that's a big deal considering they collectively account for 30% of IT budgets.
- IT talent continues to be a significant factor as organizations adapt to new IT business models.
Payment Security: What's Being Used?
Who's ready for payment overhaul...?
- Overwhelming agreement about card brand accountability.
- Industry committment to EMV is strong, despite unanswered questions.
Property Management
50% of hotels have upgrade plans for thier property management systems.
Here's what they're looking for
PMS Integration Challenges
1. Migrating data across formats (53%)
2. Choosing an integration method (42%)
3. Not having the right team leader * (42%)
4. Managing frustrations (35%)
5. Combining disparate teams (25%)
* saw a 16% increase over last year
Inside the Guest Room
HSIA PRICING MODELS
For tiered bandwidth, costs kick in a various levels. 1MB is average.
In-Room Tech Upgrades: SOONER?
or LATER?
Tracking Project Success
Importance vs. Satisfaction
Business Goals & Challenges
Top 5 Reasons for Tech Investments
1. Driving More Revenue
2. Enhancing Guest Services
3. Improving Operations
4. Cost Savings
5. Competitive Edge
Top IT Department Challenges
High guest expectations have outpaced budget limitations as the number one challenge facing hotel technology.
Investment Overview
Technology Budgets
Spending Allocations
Industry average $142,000
30% of budgets are spent on guest-centric technology
FAST FACT:
Cap Ex = 40%
Op Ex = 60%
Questions
- How much are hotels spending on technology?
- How satisfied are hotels with current investments?
- What are hotels' upgrade plans for in-room & property mangement
- Security practices in use
LODGING
TECHNOLOGY STUDY