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A FEW TAKE AWAYS

Payment Security

  • Sea change in IT attitudes: high-tech and guest-facing is good. Meeting their expectations will be the challenge.

Technology is changing too rapidly to fully plan and prepare for "what's next" even 5 years into the future. Flexibility will be key to successful a strategy.

  • Guestroom technology and CRM investments aren't living up to requirements, and that's a big deal considering they collectively account for 30% of IT budgets.

  • IT talent continues to be a significant factor as organizations adapt to new IT business models.

Payment Security: What's Being Used?

Who's ready for payment overhaul...?

  • Overwhelming agreement about card brand accountability.
  • Industry committment to EMV is strong, despite unanswered questions.

Property Management

50% of hotels have upgrade plans for thier property management systems.

Here's what they're looking for

PMS Integration Challenges

1. Migrating data across formats (53%)

2. Choosing an integration method (42%)

3. Not having the right team leader * (42%)

4. Managing frustrations (35%)

5. Combining disparate teams (25%)

* saw a 16% increase over last year

Inside the Guest Room

HSIA PRICING MODELS

FAST FACT:

For tiered bandwidth, costs kick in a various levels. 1MB is average.

In-Room Tech Upgrades: SOONER?

or LATER?

Tracking Project Success

Importance vs. Satisfaction

Business Goals & Challenges

Top 5 Reasons for Tech Investments

1. Driving More Revenue

2. Enhancing Guest Services

3. Improving Operations

4. Cost Savings

5. Competitive Edge

Top IT Department Challenges

Fast Fact:

High guest expectations have outpaced budget limitations as the number one challenge facing hotel technology.

Investment Overview

Technology Budgets

Spending Allocations

Industry average $142,000

30% of budgets are spent on guest-centric technology

FAST FACT:

Cap Ex = 40%

Op Ex = 60%

Questions

  • How much are hotels spending on technology?

  • How satisfied are hotels with current investments?

  • What are hotels' upgrade plans for in-room & property mangement

  • Benchmarking HSIA

  • Security practices in use

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LODGING

TECHNOLOGY STUDY

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