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OBJECTIVES: At the conclusion of this session, participants will be better able to:

(1) Discuss the importance of physician empathy as it applies to better patient outcomes.

(2) Identify innovative ways to incorporate empathy components into traditional CME activities.

(3) Provide a forum of exchanging ideas amongst the various stakeholders.

empathy has been viewed as a concept

that is difficult to define

and hard to measure

empathy almost always leads to positive clinical outcomes,

while sympathy in excess will be detrimental to objectivity in clinical decision making

empathy is...

cognitive (rather than emotional)

understanding (rather than feeling) of experiences,

concerns and perspectives of the patient

combined with a capacity to communicate this

understanding

Dr. Mohammadreza Hojat

Department of Psychiatry and Human Behavior

Thomas Jefferson University

Thomas Jefferson Medical School

Philadelphia, PA

Traditional Approaches

  • role playing
  • audio/video encounters with patients
  • patient shadowing
  • improving interpersonal skills

Jefferson Empathy Scale

  • designed to measure empathy among physicians, health professionals, and medical students
  • self-administered, 20- item paper & pencil test
  • answered on a 7-point Likert scale
  • completed in 5-10 minutes
  • translated into 38 languages

correlated with higher clinical competence and improved patient outcomes

shown to be an effective way to improve patient compliance

“A problem that is well understood is a problem that is half solved.”

Non-Traditional Approaches Through

Immersive Experiences

An immersive experience is a good story married to technology

Restless Leg Syndrome Simulator

How can we apply this technique in medical education?

The Importance of Physician Empathy

Improving Patient Outcomes with Innovative Sensory Experiences

(the art of medicine)

standardized patients

Peter E. Raymond

Human Condition

Senior Fellow - Thomas Jefferson University

School of Population Health

Competency 2.9

Provide interactive learning and opportunities to practice skills that lead to change in physician

performance

Cathy Pagano, CCMEP

Institute for Continuing Healthcare Education

(nothing to disclose)

Words synonymous with "empathy"

HFX Pod: NYHA Class 2 Congestive Heart Failure Simulator

Metrics & Outcomes

understanding the significance of illness

and how it takes place in the context of their life

It is NOT about “being nice to the patient"

empathy vs sympathy

Christine O’Leary, Pharm.D, BCPS, CCMEP

Institute for Continuing Healthcare Education

volunteers needed

bridge between science and the art of medicine

for example...

Ophthalmic Conditions

Pain Scale

Alzheimer's

Autism

Oncology

Schizophrenia

Step Inside a MS - Use case

RA glove – Nursing education - tasks

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