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Guide to Prezi plans

Curious about which Prezi plan suits you best? This guide will walk you through all our available plans and help you choose the perfect fit.

Prezi educational plan

Are you a student or educator? Learn about Prezi's special educational plans, designed to help you make the most of your presentations at an affordable rate.

Upgrading an account

Ready to access more features? Find out how to easily upgrade your Prezi account to unlock more tools and benefits.

Why did my payment fail?

If your payment didn't go through, don't worry! This article will help you understand the common reasons for payment failure and how to fix them.

Downloading an invoice

Need an invoice for your Prezi subscription? No problem, you can download an invoice as a PDF straight from your Settings page.

Changing payment information

Time to update your payment details? Easy-peasy! This guide will show you how to quickly change your payment information in just a few simple steps.

How are automatic renewal payments made?

Wondering about how your subscription renews? Learn all about automatic renewal payments and how they keep your account active seamlessly.

Why was I charged?

Check out this article to see details of how and why Prezi may have charged you.

Expired accounts

Has your account expired? Don't stress! Here's everything you need to know about expired accounts and how you can restore access.

Managing a subscription

Need to make changes to your subscription? Learn how to easily manage your plan, whether you want to restart or cancel your subscription.

To view your refundable transactions, please log in.

If you can't access your account, but have details of a specific transaction that you would like to refund, please click Submit Refund Request below.

Please note that your refund request will be evaluated based upon the applicable terms regarding your eligibility for refunds governing your trial or subscription.

Eligible refund requests will be processed immediately, and our Payments Team will be notified.

For answers to any other billing questions, please fill out our Contact Form.