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'Ask a Librarian live' - Cardiff pilots a chat enquiry service

Sonja Haerkoenen

Gregynog Colloquium 2011

Project details

  • Live since 27 September 2010, pilot project for 1 year
  • Accessible to anyone anywhere (homepage, 'contact us', ejournals...)
  • Service hours: Monday – Friday, 9am-5pm
  • Software: LibraryH3lp

  • 2 libraries on duty per shift
  • Voluntary staff – assistants, subject librarians, site managers
  • Online wiki with FAQs, set phrases, rules, suggestions

Between 27 September 2010 and 30 May 2011 we received X chat requests.

Fancy a road trip?

Questions: HaerkoenenS@cardiff.ac.uk

http://www.flickr.com/photos/23129966@N05/2218616262/

http://www.flickr.com/photos/suvodeb/2407604810/

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