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Managerial Ethics & Corporate Social Responsibility

Management 320

Henry Hunt

on 12 February 2013

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Transcript of Managerial Ethics & Corporate Social Responsibility

ETHICS AND SOCIAL RESPONSIBILITY What Is Ethics? The code of moral principles and values that governs the behaviors of a person or group with respect to what is right or wrong. Ethical Dilemmas Situation concerning right or wrong Values are in Conflict Right or Wrong not cleary Identified Criteria for Ethical Decision Making 1. Utilitarian Approach
2. Individualism Approach
3. Moral-Rights Approach
4. Justice Approach The Ethical concept that moral behaviors produce the greatest good for the greatest number. 1. Consider the Effects On All Parties. 2. Trolley Dilemma 3. Internet Use and Personal Habits The Ethical Concept that acts are moral when they promote an individuals best long-term interests. 1. Restrictions of Self-Direction 2. Ratio of Good to Bad 3. Honesty Integrity 4. Short -Term Variations The Ethical Concept that moral decisions are those that best maintain the rights of those people affected by them. 1. The right of free consent. 2. The right to privacy. 3. The right of freedom of conscience 4. The right of free speech 5. The right to due process 6. The right to life and safety The Ethical Concept that moral decisions must be based on standards of equity, fairness and impartiality Distributive Justice Procedural Justice Compensatory Justice This approach justifies the ethical behavior of efforts to correct past wrongs, play fair under the rules, and insist on job relevant differences. A Manager's Ethical Choices Pre-conventional Conventional Post-conventional THE FEAR TO DO RIGHT! Leadership style: Autocratic/Coercive Employee Behavior: Task Accomplishment Leadership style: Guiding/Encouraging Employee Behavior: Work Group Collaboration Leadership Style: Transforming or Servant Leadership Employee Behavior: Empowered Employees, Full Participation Retrospect http://www.smspoll.net/poll.result.chart.php?pollid=2757 How to Challenge the Boss on Ethical Issues? Ethical Leadership- Providing strategy and being a role model for the organization to make legal and moral choices and to be a good citizen of the community Third Pillar: Organizational Structures and Systems -The set of tools that managers use to shape values to promote ethical behavior throughout the organization. 3. Business Case for Ethics and Social Responsibility Pay Attention to Word Choice and Demeanor. Finished 1. Do Your Research Last Step Start By GivingYour Boss the Floor 2. Whistle Blowing 1. Code of Ethics Principle Based Defines:
Language about company responsibilities
Quality of products
Treatment of employees
(often called company credos) Be Careful How You Suggest Your Alternative Resolution. BE PATIENT!!!! Policy based statements- Outline the procedures to be used in specific ethical situations such as:
Marketing practices
Conflicts of interest
Observance laws
Proprietory information
Political Gifts
Equal Opportunities (Boeing's "Business Conduct Guidelines) Corporate Social Responsibility Aggressive tactics are great! Aggressive tactics are bad! Different
perspectives of Stakeholders The Ethic of Sustainability Sustainability refers to economic development that generates wealth and meets the need of the current generation. Sustainability Weave environmental and social concerns into every strategic decision.
Revise policies and procedures to support sustainability efforts.
Measure their progress towards sustainability goals. With a philosophy of sustainability managers should Evaluating Corporate Social Responsibility Discretionary Responsibility Ethical Responsibility Legal Responsibility Economic Responsibility Economic
Responsibility Legal Responsibility Ethical Responsibility A business responsibility is to produce the goods and services that society wants and to maximize profits for its owners and shareholders Business are expected to fulfill their fulfill their economic goals within the frame work of legal requirements imposed by local town councils, state legislatures, and federal regulatory agencies. Discretionary Responsibility Be ethical do what is right avoid harm Contribute to the community be a good corporate citizen Employee disclosure of illegal practices on the Employers Part
Employees can be ostracized by co-workers
Sarbanes-Oxley Act can provide safety
Whistle-Blowing requires the employee to have confidence Paying attention to ethics is just as important as paying attention to costs.
Concern for Managers- Will good citizenship hurt performance.
The right thing might not be always profitable but better in the long run. Bottom of the pyramid Managing Company Ethics and Social Responsibility Chapter Outline:
What is Managerial Ethics?
Ethical Dilemmas: What Would You Do?
Ethical Decision Making
Utilitarian Approach
Individualism Approach
Moral-Rights Approach
Justice Approach
A Manager's Ethical Choices
What is Corporate Social Responsibility
Organizational Stakeholders
The Bottom of the Pyramid
The Ethic of Sustainability
Evaluating Corporate Social Responsibility
Managing Company Ethics and Social Responsibility
Code of Ethics
Ethical Structures
The Business Case for Ethics and Social Responsibility 1. When determining what his obligations are to his subordinate, Kevin Pfeiffer, what decision would Antonio Melendez most likely reach if he applied the utilitarian approach to decision making? What conclusions would probably result if he employed the individualism approach? Empress Luxury Line 2. Put yourself in Antonio's position and decide realistically what you would do. Is your response at a preconventional, conventional, or postconventional level of moral development? How do you feel about your response?
3. If Antonio or Kevin were fired because they reported Empress's fraud, would they be justified in removing all traces of their employment at the cruise line from their resumes so they don't have to explain to a prospective employer why they were fired? Why or why not?
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