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Quality management and six sigma of McDONALD'S
Transcript of Quality management and six sigma of McDONALD'S
No simple quick fix
Overcome the challenges
Benefits of Six Sigma
Improved effectiveness and efficiency of customer service.
Attaining new skills from multi-tasking at work stations.
Innovative opportunities to introduce new valuable schemes
Gaining customer attention.
The world’s largest chain of burger fast food restaurants.
Serving around 64 million customers daily.
Speedy service, low price, big volume, limited menu.
Implementation of Six Sigma
Quality Management & Six Sigma of the McDONALD'S
FOCUS ON CUSTOMERS
Concepts of Six Sigma
Review whether if it is the right method.
Put in place valid measures for the method.
Ensure the business understand the reasons, mandate, approach and purpose the method.
Don't expect any method to make a good analyst of a poor one.
Understand that today's business analysts need well-rounded skills .
Keys to Successful implementation
Executive Leadership of top management.
Upper management takes responsibility in an integrated manner.
Ensure consistent application across various functions and departments.