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Quality management and six sigma of McDONALD'S

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by

Anqi Wang

on 12 May 2014

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Transcript of Quality management and six sigma of McDONALD'S

SIX SIGMA
Conclusion
Improvement methods
No simple quick fix
Overcome the challenges
Long-term improvement
Benefits of Six Sigma
Improved effectiveness and efficiency of customer service.
Attaining new skills from multi-tasking at work stations.
Innovative opportunities to introduce new valuable schemes
Gaining customer attention.
Why McDonald’s
The world’s largest chain of burger fast food restaurants.
Serving around 64 million customers daily.
Speedy service, low price, big volume, limited menu.
Implementation of Six Sigma
Quality Management & Six Sigma of the McDONALD'S
QUALITY MANAGEMENT
EMPLOYEE INVOLVEMENT
FOCUS ON CUSTOMERS
BENCHMARKING
CONTINUOUS IMPROVEMENT
Concepts of Six Sigma
STABLE OPERATION
VARIATION
PROCESS CAPABILITY
DEFECT
Challenges
Review whether if it is the right method.
Put in place valid measures for the method.
Ensure the business understand the reasons, mandate, approach and purpose the method.
Don't expect any method to make a good analyst of a poor one.
Understand that today's business analysts need well-rounded skills .
DMAIC
DMADV
Keys to Successful implementation
Executive Leadership of top management.
Upper management takes responsibility in an integrated manner.
Ensure consistent application across various functions and departments.
Questions?
by:
Kexin Zhao
Pragati Aggarwal
Fenhao Zhuang
Anqi Wang
Mansoor Butt
Full transcript