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Cloud Computing

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troy myers

on 30 October 2013

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Transcript of Cloud Computing

What Your Office Can Look Like Tomorrow
What's all This Cloud Talk About
Cloud Concerns
Who's Using the Cloud and Why
What Vendors are at the Forefront of Cloud Computing?
Additional Information
Garey Willbanks, owner of Boiler Management Ltd. in Houston, says he pays about $600 a month to store information in the cloud. He estimates that is less than a tenth of what he would pay if he hired technology personnel to run an in-house storage server.
Information Technology Consultant
Cloud Computing Models
SaaS - Software as a Service
"CIOs and IT have been boxed in between modest budget growth and growing legacy requirements," said Mark McDonald, group vice president and head of research for Gartner Executive Programs. "New lighter-weight technologies – such as cloud computing, software as a service (SaaS), and IT models enable the CIO to redefine IT, giving it a greater focus on growth and strategic impact."
Gartner, Inc
What is Cloud Computing?
Cloud computing enables people to access their information without being constrained to a particular machine or network. The information stored in "the cloud" can be accessed, edited, and updated from any device with an Internet connection and web browser.
Think facebook. Your account lives online or "in the cloud" and you can access and edit it anywhere from any device.
Focus on What Really Matters
Software as a Service (SaaS)
World's leading information technology research and advisory company.
As you sit hunched over your laptop at home watching a YouTube video or using a search engine, you’re actually plugging into the collective power of thousands of computers that serve all this information to you from far-away rooms around the world. It’s almost like having a massive supercomputer at your beck and call, thanks to the Internet.
This phenomenon is what we typically refer to as cloud computing.
Not long ago, many of us worried about losing our documents, photos and files if something bad happened to our computers, like a virus or a hardware malfunction. Today, our data is migrating beyond the boundaries of our personal computers. Instead, we’re moving our data online into “the cloud”.
Additional Benefits
Work Anywhere Anytime
Allowing employees to work remotely, without additional provisioning and cost, is invaluable to any business
Managed Operations
Software upgrades, data backups, and the countless other tasks required to manage mission-critical business applications on a day to day basis become the responsibility of a third-party, according to well-defined Service Level Agreements
Eco-Friendly Incentives
Reducing hardware components and replacing them with cloud computing systems reduces energy costs for running hardware and cooling as well as reducing carbon dioxide emissions and conserving energy
This can also work in combination with government tax incentives to go green
Easy Implementation
No need to purchase hardware, software licences or implementation services, a company can get its cloud-computing arrangement off the ground in record time and for a fraction of the cost of an on-premise solution
Frees Up Internal Resources
Placing storage and server needs in the hands of an outsourcer, a company shifts the burden placed on its in-house IT team to a third-party provider. The result: In-house IT can focus on business-critical tasks without having to incur additional costs in manpower and training
There is plenty of concern surrounding cloud computing and its attendant security risks. What a lot companies fail to understand, however, is that many vendors rely on strict privacy policies, as well on sophisticated security measures, such as proven cryptographic methods to authenticate users. What’s more, companies can choose to encrypt data before even storing it on a third-party provider’s servers. As a result, many cloud-computing vendors offer greater data security and confidentiality than companies that choose to store their data in house.
Quality of Service
It’s up to a company’s selected vendor to offer 24/7 customer support and an immediate response to emergency situations, invest time reviewing the outsourcer service level agreements
Reduced Capital Expenditure
Small Companies Benefit with SaaS
Applications in the cloud tend to be more robust than small business versions of comparable software
SaaS providers upgrade them to the latest functionality more quickly than most small companies can
Cloud services can be more cost-effective for software that you use infrequently paid for on a per-use basis— or that is too complex for a small business to deploy in house
Applications and resources in the cloud are scalable, so you can easily increase capacity or add users (or vice versa) at any time
Decreased capital expenditures associated with hardware purchases
Computer load and storage shifted to the service provider who can provide that service at a lower cost
Cost of software decrease due to the reduced cost of subscription software
IT staff would be reduced because the majority of the maintenance is performed at the service provider
What People Across Industries are Saying
Cloud Tweeks Survey
What Small Business Owners are Saying
RehabCare Group, a 28-year-old provider of therapeutic services, is using hosted software and an unlikely device--the Apple iPod Touch--to make its field workforce of 11,000 physical therapists more effective.
Geek Time!
Our Focus!
A software distribution model in which applications are hosted by a vendor or service provider and made available to customers over the Internet
Platforms for which the development tool itself is hosted in the cloud and accessed through a browser
Provider hosts customer Virtual Machine's or provides network storage
PaaS - Platform as a Service
IaaS - Infrastructure as a Service
Deployment Models
Public cloud or external cloud describes cloud computing in the traditional main stream sense, resources are dynamically provisioned on a self-service basis over the Internet, via web applications/web services, from an off-site third-party provider who bills on a utility computing basis.
Public Cloud
Private Cloud
A private cloud is a cloud computing infrastructure utilizing virtual machines created by an organization for its own internal use, rather than using someone else’s hardware.
Hybrid Cloud
The term "hybrid cloud" has been used to mean either two separate clouds joined together (public, private, internal or external), or a combination of virtualized cloud server instances used together with real physical hardware.
Our Focus!
InterContinental Hotels Group, with more than 600,000 hotel rooms under seven brands, laid the foundation in 2010 for greater use of software as a service, infrastructure as a service, and, ultimately, hybrid cloud computing that blends an in-house cloud data center with public cloud services from providers such as Amazon. "We are massive believers in the cloud, all versions of it," says Bryson Koehler, senior VP of revenue and guest information.
This year will bring PCI-compliant credit card transactions to the cloud, providing a symbol, at least, of the cloud's improved security.
Top 6 Cloud Computing Myths
Myth 6: My Data Won't be Secure in the Cloud
Reputable cloud providers with security breaches will receive widespread publicity and damage their businesses
Customers should examine contracts and SLAs
Sensitive data should be encrypted in transit and at rest
Make sure your contract includes detailed provisions for a fast, smooth exit
Take advantage of vendor deployment tools that enable quick migration and configuration
Myth 5: I'll Get Locked in
IT will be needed to choose, configure, integrate, and monitor cloud services properly and migrate applications and data to the cloud
The cloud in turn can help make IT responsive in delivering the applications and capabilities its internal customers require
Fewer IT resouces required for infrastructure, IT has more time to spend on the strategic aspect of its role: delivering business value to the organization
Myth 4: The Cloud Means There's No Role Left for IT
Most IT organizations will find there's work involved in configuring, deploying, integrating, and managing cloud-based applications
Powerful deployment and management tools have become available to automate migration
Deploying and scaling applications that meet your organization's requirements can be relatively painless
Myth 3: Deploying Cloud Applications is a Snap
Network requirements
Bandwidth requirements
Special hardware needs
Support options
Myth 2: The Cloud is Always Less Expensive
Myth 1: Low Cost is the Cloud's Chief Attraction
Agility, scalability, time-to-market, and fast access to high-quality infrastructure
Get up and running fast with a new technology or scale computing power to handle peak loads much more rapidly, efficiently, and cost-effectively
Infrastructure at a quantitative scale and level of operational excellence that is otherwise not attainable
According to Michael Crandell
of Cloud Computing Bootcamp
Nebula is an open-source cloud computing project and service developed to provide an alternative to the costly construction of additional data centers whenever NASA scientist or engineers require additional data processing

Nebula also provides a simplified avenue for NASA scientists and researchers to share large, complex data sets with external partners and the public.
Cloud Computing isn’t some new fad,
it’s the next evolution of business!
CareCloud - A Healthcare Ecosystem
CareCloud was founded with the explicit goal of uniting a disjointed healthcare industry by giving providers good cause to snap out of their software-imposed quarantine
Striving to replace legacy practice management applications with online solutions that are lightweight, intuitive, and most importantly connected
They stand resolute in the goal of creating the first practical digital healthcare ecosystem
For 3M, the Windows Azure cloud services operating system provided a faster development environment that resulted in a higher quality service with quicker time-to-market results.

"With Windows Azure, we get a highly scalable environment, pay only for the resources we need, and relieve our IT staff of the systems management and administration responsibilities of supporting a dynamic infrastructure." - Jim Graham, Technical Manager, 3M
Comments on Microsoft Azure
"Cloud Services is another way to expand what your company does, who you collaborate with, and stop limiting your company with physical and technical boundaries."
Mark Dajani, Senior Vice President and Chief Information Officer, Kraft Foods
"Google Apps saves us millions of dollars over five years over any of the alternatives that we looked at and provides us with worldwide disaster recovery, unprecedented integration and device independence."
Todd Pierce – VP of IT
"Google Apps provides enhanced collaboration and flexibility, allowing users the ability to do their jobs any time, anywhere"

Russ Little - Director Software as a Service
“Small companies with little existing infrastructure and outsourced IT are moving most quickly to the cloud, whereas larger SMBs are taking more measured steps due to considerable investments in onsite technology,” said Jay Hallberg, co-founder and vice president of marketing for Spiceworks.
"John Brock, our CEO, challenged us to identify better ways to connect all our employees... Microsoft helped us launch from a legacy infrastructure to a solution that provided better business value to all our people."
Kevin Flowers, Director of Enabling Technologies, Coca-Cola Enterprises
My Point?
It doesn't matter what Cloud Computing vendor you use, as long as it is the right fit for your organization.
Office365 - Productivity
Windows Azure - Application Development & Hosting
Windows Server Hyper-V - Private Cloud
Microsoft Office 365 brings together cloud versions of our most trusted email, communication and collaboration software like Exchange Online, SharePoint Online and Lync Online with our familiar Office Professional Plus desktop suite
Windows Azure is the operating system for the cloud. It lets your applications scale up or down depending on the demands of your business. Free your developers to flex their creative muscles on a platform that already speaks their language - .Net, PHP, Java or Ruby.
With Microsoft's private cloud using Windows Server 2008 R2 Hyper-V and System Center, you can build out a scalable and efficient cloud infrastructure to transform the way you deliver IT services to your business.
Google Apps for Business
Google Apps offers simple, powerful communication and collaboration tools for any size business – all hosted by Google to streamline setup, minimize maintenance, and reduce IT costs.
Docs Storage
Contact Management
Instant Messaging
Site-Web Storage
Google Apps Market Place
1000's of third party apps that
integrate with Google Apps
Sales Cloud 2 - CRM for Sales and Marketing
Service Cloud 2 - CRM for Customer Service
Force.com - Cloud Platform for Business Apps
For sales managers, CRM cloud apps provide real-time visibility into their team’s activities so they can forecast sales with confidence. For sales reps, CRM cloud apps make it easy to manage customer information so reps spend less time handling data and more time with customers.
Your customers have questions about your products. Today, they might go to Google or Twitter to look for answers and only contact your call center if they can’t find what they need. To deliver stellar customer service, you need to connect all the conversations that happen on social networks with the internal knowledge your agents use every day.
Every business needs apps: HR apps, inventory apps, iPhone, iPad, Android, and BlackBerry apps. Now you can use the Force.com platform to build all of your appsand websitesquickly and easily.
SaaS (Software as a Service) is an application hosted on a remote server and accessed through the Internet.

A simple and concrete example of SaaS are the “free” email (also called web-based email) systems offered on the Internet such as Microsoft Hotmail, G-mail and Yahoo Mail. Each program meets the basic criteria of an SaaS application: a vendor (Microsoft, Google or Yahoo) hosts all of the programs, logic and data in a central location and provides end users access to this data and the software which is run and used over the world-wide web.
Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. It is designed to make web-scale computing easier for developers.
Amazon EC2 - Elastic Compute Cloud
And so many more products........
Business social networking, productivity tools and Webmail Build a business network and instant message with colleagues Store and share files, Manage team activities and E-mail.
Built on an agile cloud infrastructure that is designed to provide you with rapid access to security-rich, enterprise-class virtual server environments, well suited for development and test activities and other dynamic workloads.
IBM offers a host of other services that compliment both Lotus Live and IBM Smart Business.
Lotus Live Suite
Smart Business
Oracle - CRM On Demand
CRM On Demand is a highly comprehensive yet fast-to-deploy CRM solution. Bring clarity to your sales processes; build loyal, long-term customer relationships; accelerate productivity; boost call center efficiency; and derive customer intelligence.
Additional Features:
Call Center
Enabling SaaS Vendors to Build, Deploy, and Manage Software as a Service
Oracle Platform for SaaS
And so many other applications and services
Always-up-to-date antivirus and anti-spam solutions to protect email
Single Sign On capability, forced SSL, custom password strengths
Best-of-breed data centers with SAS 70 and ISO 27001 certification
Security First
Dedicated to keeping your data safe, secure and private
Google Apps is the first cloud based messaging and collaboration suite to achieve FISMA (Federal Information Security Management Act) certification, indicating that the General Services Administration has reviewed and certified our security processes and documentation.
People – Google employs a full-time information security team including some of the world's foremost experts in information, application, and network security. This team is responsible for the company's perimeter defense systems, security review processes, and customized security infrastructure, as well as for developing, documenting, and implementing Google's security policies and standards.
Financially-backed, guaranteed 99.9% uptime Service Level Agreement (SLA)
Safeguarded data with geo-redundant, enterprise-grade reliability and disaster recovery with multiple datacenters and automatic failovers
24/7 IT-level phone support when you need it
Provide all server patching, updating, and upgrading
SAS 70 Type 11
FISMA - Federal Information Security Management Act
ISO 27001
PCI - Payment Card Industry
The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. Essentially any merchant that has a Merchant ID (MID).
Who Owns my Data and Where is it?
The Federal Information Security Management Act of 2002, or "FISMA", is a United States federal law pertaining to the information security of federal agencies' information systems. FISMA applies to all information systems used or operated by U.S. federal agencies -- or by contractors or other organizations on behalf of the government
The independent third party auditor verified that Google Apps has the following controls and protocols in place:
Logical security
Data center physical security
Incident management and availability
Change management
Organization and administration
The data users put onto Google's systems is theirs. To Google that means three key things.

Won't share your data with others except as noted in our Privacy Policy
Keep users data as long as the user requires Google to keep it
Would be able to take data with them if a user chooses to use external services other than Google Apps
Who Owns It?
Where Is It?
Data will be stored in Google's network of data centers
Google maintains a number of geographically distributed data centers, the locations of which are kept discreet for security purposes
Google's computing clusters are designed with resiliency and redundancy in mind, eliminating any single point of failure and minimizing the impact of common equipment failures and environmental risks
Access to data centers is very limited to only authorized select Google employees personnel.
Spread Across the World
Look for hosting companies that promise the following
ISO/IEC 27001 requires that management:
Systematically examine the organization's information security risks, taking account of the threats, vulnerabilities and impacts;
Design and implement a coherent and comprehensive suite of information security controls and/or other forms of risk treatment (such as risk avoidance or risk transfer) to address those risks that are deemed unacceptable; and
Adopt an overarching management process to ensure that the information security controls continue to meet the organization's information security needs on an ongoing basis.
Additional Comment on Security
As of Jan 11 2011, the leading advanced eCommerce service provider MPP’s Cloud Payment Systems, is Level 1 compliant to the Payment Card Industry Data Security Standard (PCI-DSS) which enable its customers to drastically reduce the overheads of becoming compliant themselves.
Where's my data?
Who owns my data?
Built In
Disaster Recovery!
Cost Savings:
Google Apps Case Study
Are You Awake?
Simple as you phone. Smart as the internet.
UniVoIP is a premier business VoIP and hosted PBX provider offering high-speed internet connectivity and any-distance phone service in one seamless self-serve solution. UniVoIP brings you the best in business voip and hosted pbx technology with our state-of-the-art IP-Tone™ phone solution.
UniVoIP's OfficeConnect is an unbeatable business phone system for small to medium sized companies (5-500 users) looking for enterprise-class phone features, reliability and quality at a small business price.
National Geographic
“Switching to Google Apps gave us a rocksolid email solution that our users love. When we roll out any technology that's that simple for us to maintain and universally loved by our staff, that's a win in our books.” Camden Daily Former Director of IT, Midwest Realty Ventures
“With Google Apps, everybody is running the same copy because it all comes from a central server. That's a more secure and a more powerful way to run your business.” Marc Benioff Chairman and CEO, Salesforce.com
“The migration to Google Apps was very simple and painless, and that's exactly what we were hoping for. I foresee the collaboration tools in Google Apps growing in importance, as our sales partners start to use Google Docs to collaborate with vendors, customers, and folks here at corporate.” Shawn Faulkingham—Director of IT, Indoff, Inc.
Comments on Google Apps
Jenny Craig
Huffington Post
Other Businesses Using Google Apps
City of Los Angelas
District of Columbia Government
City of Seattle
US General Services Administration
But How?
Big Business Using the Cloud
Big Business Using the Cloud
Cost Savings:
Real World
2 HP Proliant DL Servers
SAN - Storage Area Network
VMware Virtualization Software
Microsoft Licensing, Exchange, Windows Server, Office and so on...
Aging Exchange 2003 server hardware
Owners wanted new software features/versions
Reduce thrid party expense for anti-spam, anti-virus
Email restore capability cumbersome if not impossible
No license upgrade path
No server redundancy
No disaster recovery
No full time IT resources
Sound Familiar?
Establish an email envrionment that will roughly last 4-5yrs before a major upgrade is necessary
Newer features and versions of software
Improve performance
Improve stability
Establish redundancy
Establish basic disaster recovery
Keep the complexity to a minimum, no dedicated IT resource available
Keep the expense structure down
Objectives For a New Email System
In-House Microsoft Email System
Pure Luxury's Email Troubles
1. Build an in-house Microsoft Exchange 2010 Email System
2. Migrate their current email system to the Cloud
Cloud: Google Apps For Business
Servers are not necessary $0
Storage is not necessary $0
Virtualization software is not necessary $0
Google Apps for Business, license for 25 users $50 user/per year $1,200
TOTAL: $1,200 initial cost
Were My Objectives Met?
Establish an email envrionment that will roughly last 4-5yrs before a major upgrade is necessary
Newer features and versions of software
Improve performance
Improve stability
Establish redundancy
Establish a basic disaster recovery environment
Keep the complexity to a minimum, no dedicated IT resource available
Keep the expense structure down
My objectives were met and exceeded. Signing up with Google Apps for Business allowed Pure Luxury to not only utilize world class email functionality but offered these additional features:
Google Docs
Google Video
Google Sites
Google Voice
Google Instant Messaging
Google Marketing Place
Google Mobile Printing
Establish an email envrionment that will roughly last 4-5yrs before a major upgrade is necessary
Newer features and versions of software
Improve performance
Improve stability
Establish redundancy
Establish a basic disaster recovery environment
Were My Objectives Met?
Keep the complexity to a minimum, no dedicated IT resource available
Keep the expense structure down
Microsoft in-house Exchange $27,000 initial cost
Google Apps for Business $1,200 inital cost
Cost Savings
What An Office Network May Look Like Today
(January 2011)
According to Google
Green Computing
SaaS Listing
The Startup SaaS Listing Site
IBM Cloud Computing
Amazon EC2
Google Apps
Salesforce.com CRM
Silver Clouds, Dark Linings: A Concise Guide to Cloud Computing
The State of Cloud Computing
Cloud Security
Digital Cloud Computing Books
Limo Anywhere
The Hudson Group
MPP's Cloud Payment Systems Achieve Top PCI Compliance
Option: 1
Option: 2
TOTAL Cost Savings:
How Do I Move My Business Into the Cloud?
Infrastructure Assessment
Goals / Ojectives
Evaluate Future Needs
Two Options on the Table:
Troy Myers
$3,500 each $7,000
TOTAL: $27,000 initial cost
Limo Anywhere
Limo Anywhere Software
Limo Anywhere is a complete limousine reservation management software for small to mid-size transportation companies
Packed with features like customer account management, accounting, secure online reservation placement, real-time Credit card processing, flight tracking and mapping
Limo Anywhere is a must have tool for a small to mid-size limousine business operator
Used by 1900 limo operators in 26 countries!
Complete reservation management
Real-time credit card processing
Automated eMail & eFax confirmations
Real-time online reservations
Real-time flight tracking
Advanced Accounting & Reporting
Offline Data Backup
Affiliate Network
Mobile Data Access Interface
Pure Luxury
Used email as the technology savings example
Real World Cost Saving Caveat:
Email is the most widely used and critical communication tool
The cost is depicted as a one-time initial cost
Does not take into account financing, monthly vs. annual subscription, depreciation and so on......
The cost is depicted as a one-time initial cost
Does not take into account financing, monthly vs. annual subscription, depreciation and so on......
Content Delivery:
Amazon Cloud Front
Amazon CloudFront is a web service that makes it easy to distribute content with low latency via a global network of edge locations.
Payments & Billing:
Amazon Flexible Payments Service (FPS)
Amazon Flexible Payments Service facilitates the digital transfer of money between any two entities, humans or computers.
The Hudson Group
Software, ticketing, and communications technologies for transportation industry
Web hosted application option - No office server required
Manage your own system
Completely customized to suit your specific business needs
Reduce overhead cost per reservation
Ultra low-cost entry and no long-term contract required
One product for business of any size
Reservations, dispatching, accounting systems
Credit card processing
Flight schedule lookup and status tracking via FlightView
GPS vehicle tracking and 2-way messaging
Automated e-mail, SMS and Voice Messaging alerts
Database backup, Disaster recovery
Hanheld moblie ticketing
Kiosk reservations, ticketing and automated check-in
Automated voice recognition reservations
2 million reservations annually
Thank You!
Troy Myers
Information Technology Consultant
m: 707-975-2107
Cloud Computing - Third IT Industry Revolution
Cloud Computing is being touted as the third IT industry revolution
Personal computer revolution occured in the 80's and 90's
Internet revolution occured in the 90's and 2000's
Cloud Computing revolution is happening ...... NOW
Cloud Computing isn’t some new fad, it’s the next evolution of business!
Full transcript