Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Total Quality Management

drfahimoo@gmail.com
by

Ahmed Fahim

on 24 November 2017

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Total Quality Management

Milena Flament
To....
Control
Quality
concept
Quality
Assurance
Till reach the
Total
Quality
Management

Philosophies
Elsaeed Investments
Ahmed Fahim
Quality Definitions
Development
which allows a more effective use of spatial relativity to convey meaning.
Benefits
A management philosophy embracing

all activities

through which

the

needs and expectations
of the
customer

and
community
, and the
objectives of the organization

are satisfied in the most efficient and cost effective way by maximizing the potential of

all employees

in a continuing drive for improvement.
History
Quality Evolution
1911
Frederick W. Taylor

Principles of Scientific Management
1924
Walter A. Shewhart
1950’s
In
Developed
Quality Management practices
in Japanese plants, and become amajor theme in Japanese management philosophy,
By 1960,
Quality Control and management
had become a
national concept
.
1960
Kaoru Ishikawa
Formalized
“Qauality Circles”
- the use of small groups to eliminate variation and improve processes.
1969
Armand V. Feigenbaum
Used the term
“Total Quality”
for the first time
In the first
Quality Control International Conference

Was held in Tokyo
Sponsored by Japan, America and Europe.
W. Edwards Deming
Joseph M. Juran
Japan
GURUS
1856 – 1915
Used
statistics
in quality control and inspection,
Showed that productivity improves when
variation
is reduced.
SPC
Made the first sketch of a modern
control chart.
1891 1967
1900 –1993
1904- 2008
1915 –1989
1922 –1989
1970's
Philip Crosby
Established the management consulting company
Philip Crosby Associates, Inc.
Published his book
"Quality is Free"
Zero Defect Concept
1926- 2001
1979
BS 5750 was issued
1986
Bill Smith
Formulate Six Sigma in Motorola
1929 – 1993
1986
Masaaki Imai
Established the
Kaizen Institute
to help Western companies introduce Kaizen concepts, systems and tools.
1930
1994
2000
2008
&
Then....
Inspection
The totality
of characteristics
of an entity that bear on
its ability to
satisfy
stated and implied need
( ISO 9000:2015)
Conformance to requirements
(Crosby)
(Juran)
Fitness for use
Degree to which a set
of inherent
characteristics
of an object fulfils
requirements
.
customer
Goods
Software
product recipient and affected by it .
1987
ISO issued the
1

version
of the
ISO 9000
series
Excellence
Predictable Degree of Uniformity
Value-added care and service
Idea
Service
Other employees within the same organization
output
Input
output
Input
supplier
customer
Triple- role concept
process owner
The Eight
Quality
Dimensions
Engagement of people
Process
approach
Customer Focus
Evidence-based decision making
7

ISO 9001:2015

sets out the requirements of a Quality Management System- QMS.
ISO 9000:2015

covers the basic concepts and language
ISO 9004:2009
focuses on how to make a quality management system more efficient and effective.
ISO 19011:2011

sets out guidance on internal and external audits of quality management systems.
ISO 9000 family
principles
2
3
5
6
7
st
nd
rd
th
1
th
th
th
Check sheets
Cause-and-effect
diagrams
Scatter diagrams
Pareto diagram
Control charts
Optimization of Costs and Resources
Organization Manager
Maximizing
Return
On Invistement
Motivated,
Committed
Involved people
Delighted Customer
Continual
Improvement

+20 111 811 88 31
+20 1200 663 663
ahmed.fahim@arma.com.eg
Deming 14 Quality pricniples
Time and motion study
Juran Triology
Planning
Control
Improvement

Ishikawa - Cause and effect diagram - Fishbone diagram

“Company Wide Quality Control”
, describing how all employees, from top management to the workers, must study and participate in quality control.
2015
st
ISO issued the
2

version
of the
ISO 9000
series
nd
ISO issued the 3
version
of the
ISO 9000
series
rd
ISO issued the 4
version
of the
ISO 9000
series
th
ISO issued the 5
version
of the
ISO 9000
series
th
From
Product
External
Internal
The Deming Cycle, PDCA Cycle, Continuous Improvement Cycle
Malcolm Baldrige National Quality Award
MBNQA
THE EUROPEAN QUALITY AWARD
Deming Prize
؛
TQM
FEATURES
The extras that supplement
the main characteristics
such as trim, sunroof etc.
Main operating
characteristics such as
power, sound, speed etc.
PERFORMANCE
RELIABILITY
How often it breaks down .
Length of life,
toughness in use,
service frequency etc.
DURABILITY
Ease, cost
and friendliness of service.
SERVICEABILITY
Appearance and impression.
AESTHETICS
The feel, finish
and manner in which
the customer is dealt with.
PERCEIVED QUALITY
How close it is to
the design specification
CONFORMANCE
QM
Improvement
Relationship
Management
Output of any process
Indiveduals who
buy products
of the organization
Management
SYSTEMS
ISO 14001:2004
Quality Management System
ISO 9001:2015
Environmental Management System
FSMS
QMS
EMS
OHSAS 18001:2007
Occupational Health and safety
Management
system
ISO 22001:2005
Food Safety Management
Systems
ISO 17025:2005
The competence of testing and calibration laboratories
ISO 50001:2011
Energy Management System
EnMS
ISO 26000:2010
Guidance on Social Responsibility
SR
Information Security
Management System
ISO 27000:2005
BRC -IoP
Issue 5
ISMS
Issue 7
Concepts
Princeples
Quality Management Models
Baldridge Performance Excellence Program
BPEP
ISO 9000 Series
Quality

Management
Tools and Techniques

Problem-
Solving
tools

Process
Management
Tool

Flowcharts
7 Basic Quality Tools
Histogram
Basic Management and Planning Tools
Activity
Network
Diagram
Affinity
Diagram
Gantt Chart
prioritization matrix
Tree Diagram

Process Improvement Tools
A group of reproducible,
interacting activities
that together
convert an input into an output.
4
Leadership
Beyond conformance...
Full transcript