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Copy of DTAL - Empathy Map template

Template to create your empathy map - SAVE A COPY, then EDIT it
by

Gnani Mahalingam

on 4 August 2013

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Transcript of Copy of DTAL - Empathy Map template

Make inferences here about the person's thoughts, deriving from the SAY and DO sections
Make inferences here about the person's feelings, deriving from the SAY and DO quadrants
Makes notes here about all the things that surprised you from the interview, and those that challenged the assumptions you had.
The problem statement encapsulates the need for the stakeholder you will continue working on for next week
Preferred job?: Doctor because saves lives, helps people, work with people, make money. Perhaps computer scientist.
Why work?: Get experience. Make money to live & save for future. Everyone has a job. For survival of self and family. Study today to live for tomorrow.
Experience?: None, but have seen doctor [pediatrician] working. Have gone to take your child to work days and seen mom & dad working. Have not experienced interviews before.
What is work like?: Hard, interesting, daily routine, cannot relax - must keep working. Must be responsible, take job seriously, no slacking. Have to get used to working hard.
What is middle school like?: Must survive at school. People change. Must study for self to do better for oneself - do not need to live up to other peoples' expectations.
Middle school student
Generally relaxed & comfortable with the discussion.
Had to think hard to answer questions. Often needed to be prompted with questions. Appeared to have limited life experience and knowledge of job / work situations and relied on what others had shared about work experiences.
What is work like?: Work is hard, but is necessary for survival. Experience is mainly from limited interactions with working people and what others have told. Requires responsibility and diligence.
How can school help with work?: Teach math & science for medicine & computer science, English & social studies are important for other jobs. Need a variety of skills.
No clear idea of what work involves. Unsure of what is required. Unsure of what job would be appealing.
Apprehensive.
Does not know what work involves.
Is not sure of relevance of school to workplace.
Apprehansive about work.
Does not know what different jobs involve.
Typical tween student struggling with growing up and apprehensive about future. Motivated at school by a sense of duty, but with no clear understanding of relevance of school and progression to workplace.
Understand relevance of school studies to the workplace.
Understand different types of work and what is involved.
Reduce apprehension about growing up and future.
Anxieties of school life & growing up.
Unclear about how school prepares for workplace.
Motivate to study & prepare for adult life.
Unclear of relevance of subjects studied.
Full transcript