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Covey's Effective Habits 4 & 5

Private Victory, Win-Win, & Understanding
by

Ronda Sunderland

on 20 January 2015

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Transcript of Covey's Effective Habits 4 & 5

Win-win
Win-Lose
Lose-Win
Lose-Lose
Win
Win-Win or No Deal
Ineffective
: There is only so much, & the more you get, the less there is for me. [
Scarcity
]

Effective
: There is plenty out there for everyone, and more to spare. [
Abundance
]
Human Interaction
Win-Win
Win-Lose
Lose-Win
Lose-Lose
Win
Win-Win/No Deal
Dr. Grac!
Desired Results
Guidelines
Resources
Accountability
Consequences
Six ways to make deposits in EBA:
Understanding the individual (empathy)
Attending to the little things
Keeping commitments
Clarifying expectations
Showing personal integrity
Apologizing when you make a
withdrawal
The 5:1 rule
"Currency" varies
Small deposits can make large balances
Don't Forget!!!
Listen Emphatically
Watch the Signals
Red
Yellow
Green
Stop talking and listen emphatically when:

There is high emotion.
You must get to the heart of an issue.
You feel you don't understand
The other person doesn't feel understood
Slow down. Watch and be ready to listen emphatically.
Go forward and seek to be understood when:

The issue is clear and mutually understood
The conversation is casual and unemotional
Your asked to give counsel or advice
Seek to be Understood From the Other's Perspective
Listen or your tongue will make you dead.
Native American Proverb
Private Victory - Self Mastery and Self Discipline
Public Victory - Deep, Lasting, Highly Effective Relationships
Full transcript