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Covey's Effective Habits 4 & 5
Transcript of Covey's Effective Habits 4 & 5
Win-Win or No Deal
: There is only so much, & the more you get, the less there is for me. [
: There is plenty out there for everyone, and more to spare. [
Six ways to make deposits in EBA:
Understanding the individual (empathy)
Attending to the little things
Showing personal integrity
Apologizing when you make a
The 5:1 rule
Small deposits can make large balances
Watch the Signals
Stop talking and listen emphatically when:
There is high emotion.
You must get to the heart of an issue.
You feel you don't understand
The other person doesn't feel understood
Slow down. Watch and be ready to listen emphatically.
Go forward and seek to be understood when:
The issue is clear and mutually understood
The conversation is casual and unemotional
Your asked to give counsel or advice
Seek to be Understood From the Other's Perspective
Listen or your tongue will make you dead.
Native American Proverb
Private Victory - Self Mastery and Self Discipline
Public Victory - Deep, Lasting, Highly Effective Relationships