Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

Copy of CH: 6 CONVEYING VERBAL MESSAGES

By: Eveline, Natalie, Reem, Shideh
by

Natalie Chiang

on 6 December 2011

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Copy of CH: 6 CONVEYING VERBAL MESSAGES

Persuasive Communication
What's Communication?
Barriers
By: Eveline, Natalie, Reem & Shideh
Higher Order Q's
Assertive Communication
Communication Channels
Face to Face
Memo/Letter
Phone
E-mail
Radio
TV
Types of Communication
one-way communication
two-way communication
Communication Process
Types of Noises
Emotional Noise
Cultural Noise
Environmental Noise
Types of Communication Skills
Oral/Spoken Communication
Written Communication
Electronic Communication
1st step
Finished
2nd step
4th step
Start
The Process
Motivation & Needs
Credibility
Common Ground
3rd step
Problem Solve
Support Outcomes
Reinforce!
Reardon's ACE Theory
Consistency
Effectiveness
Appropriateness
Theory of Persuasion
1. Explain how hard it was to effectively communicate without using common words
2. How can someone improve their verbal communication if they have a language barrier?
CH:6 Conveying Verbal Messages
Actively Listen, Check, Read!
Expertise – knowledge
Trustworthiness – consistent, reliable, keep promises
Composure – have a plan, be confident
Appearance – look and dress appropriately
Know what irriates the customer!
Support with evidence & facts!
Engage in emotions, fears & desires!
DO NOT manipulate!
Warning Signals:
Persuader has more to gain
Inaccurate information
Self interest > public interest
ACTIVITY
Get into partners. Each person will be given a word. Describe the word to partner without using any common words listed on the piece of paper.
Ex. Coffee
black
drink
cream
sugar
hot
RULES
Can't say any word underneath the given word
No pointing to objects!
TIME LIMIT 30 SECS PER WORD!
Distraction/Noise
Physical Distractions
Poor Lighting
Uncomfortable Seating
Unhygienic Room
Loud Speakers
Information Overload
Too much materials
Overly complex
Too quick
Difficult for understanding
Poor Retention
Inability to retain in memory
Language Differences
Passive
Aggressive
Assertive
avoid expressing own opinions/feelings
communication intended to humiliate, control, dominate others
opinions/feelings clearly stated without violating right of others
Full transcript