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Cody Scalzo

on 18 June 2013

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Transcript of EDUCAUSE

Student Worker
& Faculty
AT&E Benefit
The iTeam Experience
iTeam Giveaways
Lessons Learned
iTeam Outcome
Initial Concerns
Future of iTeam
What is iTeam?
Help Desk
Faculty Members
IT Staff Members
Office hours
No Friday Classes
AT staff availability
Limited Helpdesk student workers
Beginning email
iTeam shirts
Door hangers
Giveaways with contact information
Facilitation of technology
Innovative technology
Reach out to incoming students
Switch to the SPOC model
Technology shy
Faculty trends
Transition to iLearn
Lack of graduate student worker skills
iTeam Model
Weekly rotating basis
15 to 30 minutes of assistance
Follow-up survey
Available in additional location
Help Desk Summer Training

Best Practices Sandbox
Student Benefit
Hands-on experience
Build relationships with professors
Faculty Benefit
More comfortable asking for help
Build relationships with potential students
Increase in training attendance
Clear communication with students
Define the roles
Staff communication
Strategic Goals
Marist College's strategic plan
Cross-training between AT&E and Help Desk
Reach the unreachable
Continuous training
Sakai Test Fest
Full transcript