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TOM 453 - Group Project - Service Blueprint - Apple - Genius Bar

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Tanay Buddhdev

on 3 June 2013

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Transcript of TOM 453 - Group Project - Service Blueprint - Apple - Genius Bar

TOM 453 - Group Project Presentation Retail Dominance Revenue Data: Assumptions Red Zone Family Room Service Delivery System Team Members:
Tanay Buddhdev, Chris Coy, Mike Martinez, Andrew Plaza Focus Company Option 1: Service Blueprint First 2 Stores - May 2001 Tyson's Corner Center - Tyson's Corner, Virginia Glendale Galleria Mall - Glendale, California Current Store Count - Over 360 Globally Over $40 Billion in FY 2012 Genius Bar Brea Mall
1024 Brea Mall
Brea, CA 92821 Service Process Flowchart Service Blueprint Based on: Analysis of current service blueprint

Identified potential fail points
Recommendations: Agenda: Apple Retail Departments & Genius Bar Assumptions Made For Project Service Delivery System Service Blueprint Process Times & Fail Points Recommendations
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