Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

TOM 453 - Group Project - Service Blueprint - Apple - Genius Bar

No description
by

Tanay Buddhdev

on 3 June 2013

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of TOM 453 - Group Project - Service Blueprint - Apple - Genius Bar

TOM 453 - Group Project Presentation Retail Dominance Revenue Data: Assumptions Red Zone Family Room Service Delivery System Team Members:
Tanay Buddhdev, Chris Coy, Mike Martinez, Andrew Plaza Focus Company Option 1: Service Blueprint First 2 Stores - May 2001 Tyson's Corner Center - Tyson's Corner, Virginia Glendale Galleria Mall - Glendale, California Current Store Count - Over 360 Globally Over $40 Billion in FY 2012 Genius Bar Brea Mall
1024 Brea Mall
Brea, CA 92821 Service Process Flowchart Service Blueprint Based on: Analysis of current service blueprint

Identified potential fail points
Recommendations: Agenda: Apple Retail Departments & Genius Bar Assumptions Made For Project Service Delivery System Service Blueprint Process Times & Fail Points Recommendations
Full transcript