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What do they do?

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by

Go English Live

on 2 May 2016

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Transcript of What do they do?

Service with distinction
FONTS
The reception
Housekeeping
1) What job is the most important?
Jobs in the hotel
Receptionist
The doorman
Is very important in the hotel
Doorman
Bartender
Housekeeping
Waiter
chef
Management
He is the first person customers see.
Should be
Nice
Friendly
Active
Helpful
My name is Juan and I am 32 years old. I have worked in Hotels for 1 year, I love my job. I meet a lot of people everyday, and always try to help them with everything. It is my job to help guests with their needs and request and keep them happy.
Guest come here for everything
Should be
Friendly
Always available
Help solve guests problems
Responsible
Patient
I am Carolina and I work in the reception area, I have been in hotels for 2 years. Sometimes it is a difficult job, but most of the time it is great. My job is to help guest with their rooms and reservations and anything else they need. I must be very patient and responsible.
I am Ana, I work in housekeeping, my job is to fix the rooms and keep them organized for guest to feel comfortable. I am very good at what I do and very responsible.
Should
Be organized
Keep rooms clean
Respectful with guest and personal belongings
Nice and neat
- All of them are they work in union.
2) What´s the most important part of your job?
- Do what's possible to make guest happy.
Efficient
Full transcript