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Customer Service

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Antonio Sanchez

on 15 April 2010

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Transcript of Customer Service

Computer Repair Fraud
Technology Tower What is Computer Repair Fraud? Top 8 Answer your phone
Don't make promises unless you WILL keep them
Listen to your customers
Deal with complaints
Be helpful=even if there is no immediate profit in it.
Train your staff (if you have any) to be ALWAYS helpful, courteous, and knowledgeable
Take the extra step
Throw in something extra Bad Examples
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