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Flexible Communication Styles

Training: Learn how others communicate and tools for interacting with people who have different communication styles
by

Molly Herbranson

on 9 May 2011

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Transcript of Flexible Communication Styles

? Flexible Communication Styles By Molly Herbranson In this session, you'll: 1 talk about communication styles & how they apply to the workplace
2 learn why it's important to be flexible in our own styles
3 discuss a case study with your peers
4 have the opportunity to ask questions Objectives 1 To list the 4 main communication styles & characteristics of each
2 To identify areas of weakness & conflict for each style
3 To demonstrate effective communication techniques when
interacting with people of each style Why is learning to effectively use different communication styles important? 4 Styles: TASK PEOPLE ASK TELL Analyzers Gathers needed data & information
Logical, objective
Criticizes & tests data
Conscientious & steady Drivers Task accomplisher
Bottom-line results
Disciplined
Forward-looking
Initiates activities
Strong leadership Supporters Dedicated & committed
Loyal team player
Good listener & communicator
Reconciles & "keeps the peace"
Cause-oriented Promoters High energy
Social, makes people feel good
Creative & imaginative
Motivating, engaging
Competitve & goal-oriented Areas of Weakness & Potential Conflict
for Each Style... Using flexible communication techniques
to relate to different communicators: Communicating to a DRIVER Needs Tips Independence
To be in charge
Little recognition
Challenges Ask for their input
Be brief but specific
Bullet points
Give 2-3 choices
Talk results not methods Communicating to an ANALYZER Needs Tips Structure
Organization
Time to think
Trust
Do it in writing: handouts, visuals, graphs, diagrams
Focus on data
Go slow- give them time to think
Be succinct & accurate
Organize your thoughts- be well prepared!
Show how past sets us up for the future Tips Explain the purpose
Talk face-to-face
Be creative
Capture the future vision
Talk in stories
Leave time for social talk Communicating to a SUPPORTER Needs Tips Belonging
Stability
Privacy
One-on-one's
Feel needed
To be asked
Quiet appreciation Talk face-to-face & in private
Casual
Discuss impact on people
Focus on future
Emphasize security Exercise: Case Studies In summary... The 4 communication styles are:
1
2
3
4
? Be around people
Popularity
Acceptance
Public recognition Communicating to a PROMOTER Needs What's the big deal? Drivers
Analyzers
Promoters
Supporters DRIVERS Weaknesses/Conflicts:
Get disgusted w/ lack of sense of urgency
Annoyed w/ overly emotional or sensitive people
My way or the highway
May be a poor listener SUPPORTERS Weaknesses/Conflicts:
Don't like insenstive, pushy, unfeeling people
Wishy-washy, people-pleasing
Too relaxed
Fearful of strong personalities
Quiet, insecure PROMOTERS Weaknesses/Conflicts:
Bored w/ large amounts of data
Superficial
Gives too much information
Flits from one project to another ANALYZERS Weaknesses/Conflicts:
Turned off by hype & excitement w/out facts
Wordy, detailed, takes time to process
Risk averse
Untrusting
Full transcript