Loading presentation...

Present Remotely

Send the link below via email or IM


Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.


Flexible Communication Styles

Training: Learn how others communicate and tools for interacting with people who have different communication styles

Molly Herbranson

on 9 May 2011

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Flexible Communication Styles

? Flexible Communication Styles By Molly Herbranson In this session, you'll: 1 talk about communication styles & how they apply to the workplace
2 learn why it's important to be flexible in our own styles
3 discuss a case study with your peers
4 have the opportunity to ask questions Objectives 1 To list the 4 main communication styles & characteristics of each
2 To identify areas of weakness & conflict for each style
3 To demonstrate effective communication techniques when
interacting with people of each style Why is learning to effectively use different communication styles important? 4 Styles: TASK PEOPLE ASK TELL Analyzers Gathers needed data & information
Logical, objective
Criticizes & tests data
Conscientious & steady Drivers Task accomplisher
Bottom-line results
Initiates activities
Strong leadership Supporters Dedicated & committed
Loyal team player
Good listener & communicator
Reconciles & "keeps the peace"
Cause-oriented Promoters High energy
Social, makes people feel good
Creative & imaginative
Motivating, engaging
Competitve & goal-oriented Areas of Weakness & Potential Conflict
for Each Style... Using flexible communication techniques
to relate to different communicators: Communicating to a DRIVER Needs Tips Independence
To be in charge
Little recognition
Challenges Ask for their input
Be brief but specific
Bullet points
Give 2-3 choices
Talk results not methods Communicating to an ANALYZER Needs Tips Structure
Time to think
Do it in writing: handouts, visuals, graphs, diagrams
Focus on data
Go slow- give them time to think
Be succinct & accurate
Organize your thoughts- be well prepared!
Show how past sets us up for the future Tips Explain the purpose
Talk face-to-face
Be creative
Capture the future vision
Talk in stories
Leave time for social talk Communicating to a SUPPORTER Needs Tips Belonging
Feel needed
To be asked
Quiet appreciation Talk face-to-face & in private
Discuss impact on people
Focus on future
Emphasize security Exercise: Case Studies In summary... The 4 communication styles are:
? Be around people
Public recognition Communicating to a PROMOTER Needs What's the big deal? Drivers
Supporters DRIVERS Weaknesses/Conflicts:
Get disgusted w/ lack of sense of urgency
Annoyed w/ overly emotional or sensitive people
My way or the highway
May be a poor listener SUPPORTERS Weaknesses/Conflicts:
Don't like insenstive, pushy, unfeeling people
Wishy-washy, people-pleasing
Too relaxed
Fearful of strong personalities
Quiet, insecure PROMOTERS Weaknesses/Conflicts:
Bored w/ large amounts of data
Gives too much information
Flits from one project to another ANALYZERS Weaknesses/Conflicts:
Turned off by hype & excitement w/out facts
Wordy, detailed, takes time to process
Risk averse
Full transcript