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Having Hard Conversations

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by

Anna Bruno

on 21 November 2012

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Transcript of Having Hard Conversations

Having Hard Conversations
By: Jennifer Abrams Amy, Anna, Cynthia, Meiling Questions to ask yourself BEFORE having hard conversations... School Savvy Etiquette You can do it! Why we hesitate having hard conversations... Want to please
Safety
Comfort
Distrust
Fatigue
Personality
Intent
Negative Impact Timing
Stakes
Likelihood of Success
Consequences for failure Email
Staff Meetings
Dress
Conflict Why Won't People Change? The Who, Where, and When of having hard conversations.... Lack of knowledge
Lack of skills
Lack of purpose
Not involved
Can't see the benefit
Don't feel the support
Worry of failure Location - keep it neutral

Timing

Body Language - voice, hands and eyes

Trigger Words/Phrasing What can we do? Use the "outcome map" for effective problem solving!

Jennifer Abrams
-international educational consultant
-English teacher for 9yrs
-trains coaches, teachers, and admin
-Jennifer@jenniferabrams.com Having HARD Conversations! Outcome Map Case Studies...
Full transcript