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Pause in Japanese Business & Question and Answer Session on Coursework

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Michael Babula

on 18 March 2012

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Transcript of Pause in Japanese Business & Question and Answer Session on Coursework

TQM in the Japan Crisis
Q&A Session Just in Time Wait & See 2011: Japanese Industry in a State of Suspension GM Relies on Japanese Parts for production of
the Chevy Volt. GM has had problems
obtaining transmissions durign the crisis. The supply chain crisis has gone international. This was a prediction made with the IPhone value chain earlier this semester. Air Liquide: French Company &
Largest Distributor of Gases closed its plants last year. BMW with 800 employees in
Tokyo sent employees home. Nissan had to Suspend Operations Texas Instruments had
supply problems until July 2011. Toshiba reported a freeze on
NAND flash. These are lightweight
storage chips used in smartphones,
tablet computers, and digital cameras. What hindered Japanese recovery? Uchi-Soto: Inside vs. Outside Culture Honne and Tatemae: Reality & Facade
Image is more important than reality. Image of company is more important than other qualities. Culture based on consensus building and cooperation rather than competition. In emergencies, consensus may not produce a desired outcome, but rather, lead to delays. Bloomberg published a list of nuclear
faults at Japanese nuclear plants over the past decade. United Nations on March 18th argued
that the Japanese government was slow
to accept relief supplies because the
government wanted to first assess the needs
of those affected by the crisis. The question becomes should the West turn from
consensus building and cooperation which came from the TQM revolution, and back to an era of competition? Or, did Tepco accidently abandon
proper TQM policies to promote image? Discussion Question: Why is Tepco using
people rather than robots to repair a highly radioactive nuclear plant? France has robots for nuclear plants. Conclusion: Cooperation and consensus
is still the way forward for the West. The problems at Tepco stem more from the protection of image.
Tepco did not engage in proper TQM procedures. Otherwise, robots would be working to solve the crisis.
Also, the Bloomberg report demonstrates
that Tepco failed to create a high quality
nuclear plant by permitting errors to continue
without decommissioning the nuclear plant.
The problem in Japan may be related more to the recession and protection of human jobs in dangerous industries. Relating this to your coursework. Draw a supply chain map.
Refer to the geographic one used for
Foxconn. Include the geographic supply/value
chain map in the procurement and distribution section in Pro Forma C. Discuss
how the match/mismatch between
the consumer and producer is effected in this
section of Pro Forma C (i.e. would a catastrophe hinder the supply chain network and worsen
an already evident mismatch between consumer
perceptions and the producer's viewpoint?) Or,
is a producer spread out well geographically
to enhance customer value in the event of an
emergency? Q & A http://www.youtube.com/watch?v=vs7i4Yj2SUs
Full transcript