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Accessibility Spectrum

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by

Tina Keegan

on 2 September 2016

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Transcript of Accessibility Spectrum

accessibility Spectrum
least impact
There are many things museums can do to be more accessible. These ideas fall on a spectrum from least impact to greatest impact. Some are really easy to implement and have a high impact or vice versa.
We have suggested some ideas to think about and resources that will help with implementaion.
greatest impact
READ THIS BEFORE YOU START!
More Resources:
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Idea (keep it short)
Change the size of the type to indicate how many people posted this Idea.
To edit the text: EITHER double-click on it OR click on it once to get a little box to appear and then click EDIT TEXT. Then, you can change the size by clicking on the little A and big A (you may have to click multiple times to get the size you want).
Add your "Things to think about" (solutions) and "Resources" here.
To edit the text: EITHER double-click on it OR click on it once to get a little box to appear and then click EDIT TEXT. Keep your text very brief. Try to use one sticky, but you can add a second one if you need to. No more than two.
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Start by getting a sticky template from below and placing it on the spectrum.
To move: Click on the light gray rectangular outline (where the arrows are pointing). This will select it and a blue box will appear around it. Then click and drag on the blue outline to move it around the chalkboard and place it on the spectrum.
Need a double-sticky template? They are located to the left.
Accessibility Webpage
Things to think about:
Allows guests to see your list of services and accomodations before they visit
Allows guests to contact ADA Coordinator with questions or suggestions
Allows guests to feel like a valued part of the community by being included on the website
Allows musuem to remove barriers to people with disabilities by making website accessible.
A place to post special events
Resources:
http://webaccess.berkeley.edu/resources/tips/web-accessibility
https://www.w3.org/WAI/intro/accessibility.php
http://www.adobe.com/accessibility/create.html
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Better internal Communication: Allows the museum to have one document in one place with details about how to serve people with disabilities.
Better external communication: Allows museum to specifiy what accomodations are offered.
Will allow the museum to maintain institutional memory
By developing a policy, museum may avoid legal issues.
May allow museum to be better suited to receive funding and grants for projects to increase diversity
ADA Policy is not static - will constantly change and evolve over time.
Resources:
http://www.adapacific.org/
https://njtheatrealliance.org/ada-planning
http://www.kennedy-center.org/accessibility/
http://adaanniversary.org/resources
http://www.ada.gov/pcatoolkit/abouttoolkit.htm
http://www.ada.gov/racheck.pdf
https://www.arts.gov/sites/default/files/Design-for-Accessibility.pdf
http://www.sfgov2.org/index.aspx?page=4346
Develop ADA Policy
Things to think about:
Staff probably don't know much about disabilities, or how they affect disabled visitors ability to engage with exhibits
Staff are people, too
We're talking about volunteers, too
Resources:
Regional Center for the East Bay, Resources for the visually impaired, http://www.rceb.org/resources/visually.html
Look for similar resources
Empathy Training
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Large Print Labels
Things to think about:
Easy and low-cost way to increase access
Large print labels can be printed on standard paper, laminated and kept in galleries or available at front desk.
Resources:
http://accessible.si.edu/pdf/Smithsonian%20Guidelines%20for%20accessible%20design.pdf
Nursing Areas
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Privacy while nursing is important to many women.
Area should be easily accessible and not tucked away in non-public areas of the museum.
Ideally it should not be located in a restroom (Would YOU want to eat in there?)
California Civil Code allows a mother to breastfeed her child in any location, public or private, except the private home or residence of another, where the mother and the child are otherwise authorized to be present.
Resources:
http://www.koalakin.com/blog/breastfeeding-tips/create-nursing-friendly-public-space/
http://www.ncsl.org/research/health/breastfeeding-state-laws.aspx
Things to think about:
Appeals to tactile/multi-modal learning
Allows people wth low/no vision to enjoy exhibits and artwork, along with sighted visitors
Can use replicas, models, etc. to preseve orignal works.
Resources:
http://www.artic.edu/exhibition/elizabeth-morse-touch-gallery
http://www.artbeyondsight.org/handbook/acs-touchtools.shtml
The Multisensory Museum: Cross-Disciplinary Perspectives on Touch, Sound, Smell, Memory, and Space, edited by Nina Levent and Alvaro Pascual-Leone
Touch Galleries
More Resources:
http://colleendilen.com/2015/08/12/how-free-admission-really-affects-museum-attendance-data/
http://hyperallergic.com/229835/looking-at-the-data-behind-free-museum-admission/
http://createquity.com/2015/05/why-dont-they-come/
http://museumtwo.blogspot.com/2015/01/is-there-formula-for-free-admission.html

Things to think about:
Admission fees may not be the barrier.
Just because you are free, doesn't mean people will come.
Do visitor research to determine the barriers and address them with appropriate strategies.
Consider developing an "admissions program" as opposed to setting an admission fee.
Being free does change HOW people visit and use your institution.
Resources:
http://museumnotes.blogspot.com/2013/08/pay-as-you-will-experiment-in-free.html
http://www.egurian.com/omnium-gatherum/museum-issues/free-at-last-aam-version
Cost of admission
Explore our ideas!
Things to think about:
Who are your local audiences? They may not be the same for everyone.
Who isn't coming? How can you reach them?
Resources:
http://www.ccbnet.org
http://www.autistrystudios.com
http://lighthouse-sf.org
http://www.alz.org/norcal/
http://www.sfautismsociety.org
http://www.first5california.com
Community Organizations that serve specific audiences
Multi-lingual labels
Things to think about:
Look at local community to determine which languages are most appropriate.
Look at language groups in your community who are NOT coming. Would labels in those languages encourage those non-visitors to come to the museum?
Labels for existing/permanent exhibits can be printed out, laminated, and be made available in galleries. New exhibits should consider including labels in at least one other language.
Resources:
http://museumtwo.blogspot.com/2014/03/the-truth-about-bilingual.html
http://www.astc.org/resource/equity/Multilingualism%20Report_Final.pdf
Staff Training
Social Stories
Things to think about:
Providing staff with resources to create a welcoming and accessible space
Training should be ongoing and mandatory as trends change
Involve the disability community in the creation or implementation of the training
Training allows staff to be more comfortable with museum visitors, regardless of ability
Resources:
http://www.adapacific.org/training/index.php
https://www.moma.org/learn/disabilities/resources
http://www.artbeyondsight.org/mei/disability-awareness-training/
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Allows families of children with disabilities to get ready for a museum visit by planning what they want to see through pictures and graphics.
Potentially reduces anxiety in children who may be sensitive to crowds or other sensory triggers.
Allows families to plan a route through the museum (social story to include sensory friendly map)
Resources:
http://www.educateautism.com/social-stories.html
http://www.pbisworld.com/tier-2/social-stories/
http://www.autism.org.uk/living-with-autism/strategies-and-approaches/social-stories-and-comic-strips/how-to-write.aspx
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Community Advisory Groups
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More Resources:
While focused on health services, many of the ideas and questions posed may help you think about how you might utilize outreach to inform a community about your offerings: http://ctb.ku.edu/en/table-of-contents/implement/access-barriers-opportunities/outreach-to-increase-access/main
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Many visitors need places to sit and rest during their time at your museum: the elderly, visitors with conditions marked by chronic fatigue (eg Crohn's Disease or cerebral palsy), people with joint issues or arthritis, mothers who need to breastfeed, women wearing high heels, etc.
The Smithsonian recommends seating with arm/back support in each exhibition.
Many chain retailers offer low-cost seating options that can be easily replaced.
Resources:
Smithsonian Guideliness: http://accessible.si.edu/pdf/Smithsonian%20Guidelines%20for%20accessible%20design.pdf: pg. 46
Crowd-sourced seating ideas at the Worcester Art Museum: http://www.worcesterart.org/takeaseat/
Places to Rest
Community Partnerships
Things to think about:
Collaborative programming including the community at the table
Don't create programming for the community without the input of that specific community
Look at organizational mission and the role of the community
Partnerships should be mutually beneficial
Resources:
http://ourmuseum.org.uk/wp-content/uploads/Our-Museum-emerging-learning.pdf
https://www.imls.gov/publications/addendum-museums-libraries-and-comprehensive-initiatives-joint-partnership-between
http://www.participatorymuseum.org/chapter8/
Closed captions for video and audio
Outreach into the Community
Things to think about:
Closed captions benefit all visitors regardless of ability including English language learners
Communication equity
Allow visitors to have a complete experience vs. missing out on a critical aspect
Resources:
http://www.astc.org/resource/access/medcaption.htm
http://main.wgbh.org/wgbh/pages/mag/?
Things to think about:
Demonstrate interest in community by participating in meaningful community programs already in existence.
Before expecting new groups to come to your institution go to them. Visit them first.
Establish relationships and bridges you can foster through future programming at your institution.
Resources:
Ideas in Outreach Education: http://ohiomuseums.org/2013/05/the-very-best-ideas-out-there-outreach-education/

Things to think about:
20% of Americans age 12 and up have hearing loss so severe it makes communication difficult (Johns Hopkins study, 2011).
Nearly 25% of those aged 65-74 and 50% of those who are 75+ have disabling hearing loss (US Dept of Health and Human Services, 2015).
Not just for exhibitions! Have on hand for programs, too.
Resources:
Quick stats on U.S. hearing: http://www.nidcd.nih.gov/health/statistics/pages/quick.aspx
Article on access for the deaf or hard-of-hearing (scroll down): http://ohiomuseums.org/career-resources/museum-articles/
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Low-Stimulation Aids (AC)
Encourage and accept volunteers with disabilities
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Many people with autism are over-stimulated in highly-trafficked, noisy areas. Low-stimulation hours, programs, or spaces can help.
Not all low-stimulation aids have to be costly. Various museums offer sunglasses, earplugs or headphones, and "fidget kits" for visitors.
Posting sensory maps on your website can help visitors know what to expect before they even enter your front door.
Resources:
Sensory Map from the Children's Museum of Indianapolis: https://www.childrensmuseum.org/visit/accessibility/sensory-maps
"Full Spectrum" (tips at end of article): http://www.onlinedigeditions.com/display_article.php?id=652127
Things to think about:
The best sources for help on shaping an experience are those who are interested in your activities.
Including those with disabilities into your staff and volunteer groups will help you better understand how you can make things more accessible.
Make sure you ask the person if they want to help in this way.
Resources:
Your Human Resources staff can be a big help.
It's very likely that someone on staff or in the volunteer group can help you find resources.
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Adjustable Volume/Assisted Listening Devices (AC)
When you move the template below, make sure you select this light gray rectangular outline to move it.
Shortcut: You can also click on INSERT (located in the bar on the top of the screen). Select FAVORITES, then double-click on the sticky template you want, and it will insert it on the chalkboard. Click and drag to move it to the location you want.
easiest to implement
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Designing for universal access creates better experiences for everyone.
Universal design includes exhibit, program and facility design. It also can include digital user interfaces on hand held devices, kiosks, or websites. Any user experience can be improved by applying the principles of Universal Design.
Resources:
Institute for Human Centered Design, http://www.humancentereddesign.org/
The 7 Principles of Universal Design, http://www.humancentereddesign.org/universal-design/principles-universal-design
Universal design
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Keep the events exclusively for people with disabilities and their families (or social group).
Limit the number of guests. You may need to require RSVP's. Some visitors both need and appreciate an uncrowded and quiet visit.
These events may be some guests' first visit.
Invite staff, volunteers, and board members to attend. These events are a great way to get buy-in and support for accessibility initiatives.
Be sure staff is welcoming and trained.
Resources:
Talk with other museums that have organized these kinds of events.
Use community organizations to help you spread the word about the event.
Special Events for people with disabilities
Accessible Exhibits & Programs
Things to think about:
Exhibits and programs should be designed to be accessible to people with disabilities.
Your designers should have practical training in how to design for accessibility.
Resources:
Smithsonian Guidelines for Accessible Design, https://www.si.edu/Accessibility/SGAED
Programmatic Accessibility Guidelines for National Park Service Interpretative Media, http://www.nps.gov/hfc/accessibility/accessibilityGuideVersion2.1.pdf
Design for Accessibility: A Cultural Administrator's Handbook, https://www.arts.gov/publications/design-accessibility-cultural-administrators-handbook
Low stimulation areas
Things to think about:
Some people who have sensory issues, such as autism, may become overwhelmed by museum environments.Quiet areas with very little stimulation may resettle them and improve their visit.
Quiet areas benefit everyone.
Look for existing areas in your museum that can function as quiet areas, and let people know about them via maps, website, staff, etc
Keep the design, sound, and activity in the areas soothing. Plants are calming.
Resources:
Talk to people who have autism or people who understand the disability to give you design ideas for a quiet area.

Amy Cohen
Heather Pressman
Kathleen Schlier
Lauren Baines
Rebecca Granados
Steve Minniear
Tina Keegan

This Accessibility Spectrum was created as an outcome of the California Networks for Collaboration Accessibility Group organized by the California Association of Museums.
Thanks to the Contributers
Community Input on Exhibit Development
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Exhibits and programs about specific segments of our communities -- such as people with disabilities, people of color or specific cultures, or who are LGBT -- must be developed with their input.
Resources:
Exhibit case study:
Patient No More
, developed by the Paul K. Longmore Institute in Disability, http://longmoreinstitute.sfsu.edu/patient-no-more/san-francisco-protesters-dc
Full transcript