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Transcript of 2018 A1W3D1
Get in couples. And, practice the following warm-up. Then, you will have 30 seconds to impress. Coach, review the
SET THE TONE.
What is your life "quote"? Share it with the class and explain how it has helped you throughout your life!
Get your homework ready. Come to the front and write one new word. Then, get in couples and practice yesterday's question.
INTERVIEW: 5 minutes speaking English 0 mistakes
Perfect Tenses - Comparatives & Superlatives
Modals - Conditionals - Call Center Skills
CLASS: 45 seconds 0 mistakes
- Hot- headed
Describe your personality?
I am incredibly goal oriented....
On the one hand
On the other hand
EXPRESSIONS TO ADD IDEAS
NOT ONLY, BUT ALSO
ON TOP OF THAT
Get in couples and decide which personalities describes you best!
- Goal Oriented
- Problem Solving
I can do it
I achieve all my goals
I speak English
Select one: Verbal affirmations, written affirmations, visualization or video
Find vocabulary throughout the week so you can master this field.
4. billing cycle
5. billing date
6. due date
top up .2
Airtime minutes .4
Have you ever ported a number?
if you had to port yours, which company would you choose?
credit cards & phone numbers
Listen to the following audio, and take notes. Choose the correct answers and fill in the blanks.
1) Choose the correct answer:
A) 59 Bates Street Hattiesburg, Minnesotta 39410
B) 59 Gates Street Hattiesburg, Minnesotta 39409
C) 59 Fates Street Hattiesburg, Minnesotta 34901
4) Fill the blanks:
394 _______ Lane, ____, ______, 29693
2) Choose the correct answer:
A) 240 South 53rd St. Mays Landing, New Jersey 03330
B) 240 South 53rd St. Mays Landing, New Jersey 03030
C) 240 South 63rd St. Mays Landing, New Jersey 03303
3) Choose the correct answer:
A) 9193 Winchester Court Astoria, New York 11102
B) 9131 Winchester Court Astoria, New York 11102
C) 9113 Winchester Court Astoria, New York 11102
5) Fill the blanks
___ Beach __ _____, New York, _____.
1. My email is:
2. I want the bill to be sent to:
3. Yes the email of the university is:
4. My main account is:
5. His email is:
Pay attention and write down the following emails. Choose the correct answer on each question, based on what you listen.
Hear the audio and write down what it says.
1. What is the brand of the phone? What's the total price?
2. What does he want to buy? How much is the burger?
3. What does his wife want? How much does it cost?
4. What is the brand of the car? How much does it cost?
5. Air plane ticket to where? How much is it?
Coach: have students stand up and make groups, then analyze the scenario and the group with the best solution wins. Students have 5 minutes to discuss and have a solution.
One of your coworkers is "work avoiding" and being rude with the customers and it`s affecting the metrics/scores of your team! If that continues you will lose your monthly bonus!
What would you do?
What is work avoidance and what are its consequences?
What is the importance of team work?
Review the following vocabulary, this is business related vocabulary.
Log in / log out
Average Handle Time (AHT)
Get in couples. With someone that you don`t practice often and answer the following questions and then share your answers with the class
Have you ever had to follow a schedule compliance? Were you able to handle it?
Do you think working under pressure helps you to achieve results?
Do you consider good or bad keeping track of a person daily productivity?
Homework for tomorrow:
- Revise past vocabulary
- 10 new verbs or new vocabulary
- 10 recorded repetitions
COACH, TRACK TRAINEE'S HOMEWORK