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ConcurV9 Jun20

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Transcript of ConcurV9 Jun20

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WHAT IS TRIPLINK?
Into merged travel programs
Brings bookings from every channel
Features and tools include
My Travel Network
ITINERARY CAPTURE
TRAVEL MANAGEMENT TOOLS
END USER SATISFACTION
Alerts
Monitors
Notifies
Tracks
Organizes
Shares
TripIt Pro does way more so you’re always in the know, on the go
Itinerary sharing with family or colleagues
Flight Alerts / Travel Disruption
Check-in reminders
Terminal / Gate
changes
Delays
Cancellations
Alternate flights
Seat availability alerts
Loyalty
program tracking
The expense report that writes itself
E-receipts automatically itemize every expense
Auto-populate expense reports (Itinerary items + e-receipts)
Items added as “available expenses” when ready
Receipts are matched to Itinerary and corporate card data
Expense line items are automatically populated into expense reports
And brings them all into Concur.
HOW IT WORKS
------
captures reservations
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Ability to Pre-populate discount codes
TripLink itineraries are already confirmed by the traveler when they come into Concur.
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Manage Travel
Reduce Costs
Discounts
automatically
apply for all travelers
once connected to
My Travel Network
Travel policy rules apply to all TripLink bookings.
Hotel booking over $XYZ
Travel Policy Rule Examples:
Discount codes allow negotiated rates to be populated
Traveler Manager loads code once
through which reservations
Become part of our client’s travel program.
A set of features
+
itinerary capture tools
Managers get visibility into travelers’ spending
To gain insight into trends and buying behavior. This empowers them to
TripLink policy rules
---
Hotel vendor not preferred
Air carrier is not preferred
Car vendor is not preferred
All TripLink bookings
Discount codes allow negotiated rates to be populated
The two options available for CTE customers to capture this information are:
Log for Reports
Notify Manager
(rule violations will be logged to the TripLink – Travel Policy Exceptions report)
(rule violations will be logged to the TripLink – Travel Policy Exceptions report AND an email notification is sent to the user’s manager, defined in the profile or by the travel class)
Reporting - visibility into bookings
TripLink itineraries are automatically integrated into Concur reporting.

TripLink
• Email: plans@concur & plans@tripit
• My Travel Network (Supplier
Direct Booking)
• TripLink Agency e.g. Egencia
Traditional TMC
• Concur Travel
• Offline with Agent
Reporting Itinerary Sources:
Invisible Spend
• Captured only in Expense
Trip
Link
Location of travelers for duty of care
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TripLink connects reservations from across every booking channel and integrates them into Concur. So, you know where
your travelers are at all times, no
matter where they booked, giving
you the information you need
to support them
Audit rules
Provide traveler-level visibility or use for internal audit only
TripLink Itineraries are used in Expense “Audit Rules.”
Itinerary data can drive rules for expensing travel.
Require trips to be sent prior to Expense to enforce Duty-of-Care and apply policy prior to Expense
Audit booked rate vs. expensed rate for air, hotel, or car

My Travel Network
A traveler can enroll in My Travel Network three different ways:
My Travel Network
is a

TripLink service that automatically connects
------
A user’s Concur account
Participating travel partner accounts
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From their Concur Profile
From an in-product message displayed to eligible users upon sign-in to Concur
Within the Concur App Center
Company negotiated rates—even when travelers book direct
Itineraries are captured in Concur and TripIt Pro without emailing
The benefits to the company and the traveler when they participate in the Concur ecosystem:
E-receipts are automatically populated into the travelers’ expense reports – so companies can manage spend as it occurs and and make it easy for travelers to submit their reports once home.
traveler reward programs
TripLink partners
HOW IT WORKS:
Integrated itineraries

New itineraries are automatically created or segments are merged with existing segments if an itinerary with those same dates exists
Itineraries are available in Concur and TripIt Pro on web or mobile
For travelers who have enrolled in My Travel Network, bookings made directly with TripLink partners are automatically updated if there are any changes
HOW IT WORKS:
TripIt itinerary capture via email


The data from these itineraries will also flow through to the expense report and to the management information reporting available to the company.
Concur will automatically merge those segments with Concur Travel or TMC booked segments, and create an expense report based on the consolidated itinerary.
Travelers can forward travel confirmation emails from travel suppliers to
plans@tripit.com (or plans@concur.com
outside the US).
TripIt Pro organizes all travel plans in one place and help travelers stay one step ahead
One-click to submit an Expense report
Full transcript