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A3: Specific responsibilities of people who work in health a
Transcript of A3: Specific responsibilities of people who work in health a
Adapting the ways health and social care services are provided for different types of service users
Despite the legislation, the world is not free of prejudice and discrimination. Unfair treatment is a daily experience of people in society. In a care setting anti-discriminatory practice is more than treating everyone equally, it is also about challenging discrimination at work. This requires health and care workers to...make notes from page 96.
Research a public authority’s codes of practice in relation to the Equality Act 2010
A3: Specific responsibilities of people who work in health and social care settings
Create a case study about an individual who needs to use services in the health and social care sector and to include how the key values and principles will be applied. You should show how these values and principles might be applied by different people who provide the services.
Make notes in your booklet.
Promoting and supporting individuals’ rights to dignity and independence
These principles were established by the Care Sector Consortium in 1992. They are found in the code of practice of all health and social care professions. For example:
The General Medical Council (GMC) who monitors doctors’ standards.
The Nursing and Midwifery Council (NMC) monitors standards of nurses and midwives.
The Health and Care Professions Council (HCPC) who monitor standards of social workers, physiotherapists, occupational therapists, paramedics and speech therapists.
In order to ensure that service users’ individual needs are met, there may be adaptations according to their needs, for example
Putting the individual at the heart of service provision and promoting individualised care
Providing active support consistent with beliefs, cultures and preferences of health and social care service users
A professional carer is aware of the differences and through discussion and planning ensures that all clients are respected and not ignored. When service users are empowered they contribute to the planning of their own care and to the policies and procedures at the healthcare setting.
Create a mind map in your booklet
Care isn’t always straightforward and conflict can occur between the choice of care that service user desires and the options available.
Choice of music in a sitting room of a residential home, or activities that two people would like to do may differ in leisure time.
A client may prefer to live independently, but if they suffer from dementia it may be unsafe (e.g. using the oven or kettle).
A care worker has the responsibility to protect people from harm, but clients have the right to confidentiality. If a disclosure of abuse occurs the care worker must tell the designated safeguarding lead.
Cultural and religious beliefs can affect care e.g. Jehovah’s Witnesses do not believe in blood transfusions, even for the survival of their own child.
Promoting the rights, choices and wellbeing of individuals who use health and social care services
Dealing with conflict in specific health and social care settings, to include GP surgeries, hospital wards, residential care homes for the elderly, residential care homes for vulnerable children and young adults, and domiciliary care settings:
Complete the risk assessment tasks in your booklet
Click the QR code
There are particular illnesses, diseases and infections that health and social care providers must report. These are covered under the RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations) (2013). These include diphtheria, food poisoning, rubella, and tuberculosis. Notifiable incidents at work include broken bones, serious burns and death. Less serious accidents are also recorded, e.g. slipping on a wet floor. An accident form must be completed and recorded in an accident book. These reports are covered by law and are checked in care inspections.
Reporting and recording accidents and incidents
Provision of first-aid facilities
All care organisations must have a complaints procedure that is checked when inspected. Complaints aren’t viewed as purely negative, this is a source of information to improve the service. If a service user, member of staff, or volunteer makes a complaint they have the rights to:
Information management and communication
Adhering to legal and workplace requirements specified by codes of practice in specific health and social care settings
The principles of the Data Protection Act (1998) are in all policies and procedures in Health and Social Care settings. The principles are also embedded in codes of conduct for professional bodies, e.g. Nursing and Midwifery Council.
Employees and volunteers must ensure that confidentiality of service users is protected. They have a duty to promote respect and confidentiality in the setting, and to report any weaknesses, possibly even suggesting improvements. For example, computer systems or the location in the office where personal care is discussed.
How do care workers respect the rights of service users where they request confidentiality?
Following appropriate procedures where disclosure is legally required
Accountability to professional organisations
Three professional bodies include:
General Medical Council (GMC)
Nursing and Midwifery Council (NMC)
Care Professions Council (HCPC)
Following professional codes of conduct
Ensuring that revalidation procedures are followed
Regular CPD is required to remain on the register. This can include training on new procedures or new treatments, training on new equipment, or evidence that you have reviewed your own practice and learned from it. CPD requirements will also include evidence of understanding current and up-to-date safeguarding regulations.
Following safeguarding regulations, raising concerns and whistleblowing
Following safeguarding regulations, raising concerns and whistleblowing. In April 2015, a Care Certificate was introduced for newly appointed health and social care workers who are not members of the GMC, the NMC or the HCSC. The Care Certificate is a set of standards that social care and health workers stick to in their daily working life. It is the new minimum
standards that should be covered as part of induction training of new care workers. The Care Certificate was developed jointly by Skills for Care, Health Education England and Skills for Health. It:
applies across social care and health
links to National Occupational Standards and units in qualifications
covers what is needed to be caring - giving workers a good basis from which they can develop their knowledge and skills.
Designed with non-regulated workers in mind, the Care Certificate gives everyone the confidence that workers have the same induction - learning the same skills, knowledge and behaviours to provide compassionate, safe and high quality care and support. The Care Certificate is the start of the career journey and is only one element of the training and education that will make them ready to practice within their specific sector. Although the Care Certificate is designed for new staff, it also offers opportunities for existing staff to refresh or improve their knowledge. For CQC regulated providers, the Care Certificate is expected of care workers joining health and social care since April 2015. The CQC Inspector Briefing highlights how they look for evidence in their inspections.
Task: Create a flashcard on the communication cycle.