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Customer Care Center

Overview of the CCC Initiative

Clifford Steinberg

on 11 September 2015

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Transcript of Customer Care Center

Single Point of Contact for All Customers Unified Call Center Help Desk Technology
Facilities Continuity
Escalation Tracking through Close-out Surveillance and Monitoring Security Cameras
Motion Detectors
Connection to PD Response Services Contact Dispatch District Staff
Utilities Technicians
Security Information Repository Trouble Histories
Building Plans
Network Designs
Contact Information / Emergency Plans
Point of Contact - "Command Center" Technology Services Remote Asssitance & Technician Dispatch
Infrastructure Support
Application and Data Hosting
Backup Services
Business Continuity
Internet Service Unified Call Center Surveillance & Monitoring Response Services Information Repository Technology Services
Full transcript