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Transcript of CV
Karspeldreef N1347, 1104 SE Amsterdam
Date of Birth:
Actividades y grupos: Tuna de peritos de Jaeén
Universidad de Jaen
Diplomatura, Ingenieria Electronica
2003 – 2006
Development of traditional sales channels:
Search new private customers by cold calls.
Sales of private insurances.
Monthly goals achieved.(in full)
Santa Lucia Seguros
septiembre de 2006 – enero de 2007 (5 meses)
Customer Support Representative. Tom Tom International B.V.
Sep. 2011 – present
Marketing Plan for Rural Experience (Final Project)
Master in Marketing & Business Management (GESCO) - International school of Management ESIC – Granada (SPAIN)
Sept. 2007 – Jul. 2009
Sales Management Vodafone. Telefonia Granatel 2000 S.L. (& GOBILE). Oriental zone Andalucia.
abril de 2007 – septiembre de 2010
DEVELOPMENT OF CUSTOMER:
Customer Technical Support (average resolve rate 87.5% - best goal 90% resolve rate)
Customer Care (average customer satisfaction 89% - best goal 96% customer satisfaction)
Cross-Selling (34.499 in 2012 - best goal 5,791 on august)
Best employee VAS in order number in 2012 = 418 orders
Best employee VAS in 2012 = 34.499
International SME Management - EOI Business school – Jan (SPAIN)
Dec. 2009 – Jun. 2010
DEVELOPMENT OF SALES CHANNELS
Search & manage for new business customers
Wholesale Telecommunications Services and Location GPS blackberry System
Previus studies of customers and custom proposals arising from the previous study.