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on 14 October 2014

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Transcript of CONFLICT

5 Effective Tips to Handle Conflicts
1. Define Acceptable Behavior

2. Hit Conflict Head On

3. Understanding the WIIFM Factor (What's in
it for me?)

4. The Importance Factor

5. View Conflict as an Opportunity
Hit Conflict Head On

• seek out areas of conflict
• intervene in a just and decisive fashion

Understanding the WIIFM Factor

• Understand WIIFM (What’s In It For Me)

• Understand other’s motivations before weighing in

WIIFM Factor
What's in it for me??
Conflict is good , But only when managed in the right ways...
Conflict in Groups
Hope Breeding
Isa Hetherington
Kathryn Younger
Colette Callan
Kim Nguyen

This simple question can help manage a lot of conflict.
Ex : Job Interview
Think Point Of View not set personality types
Pov's are more fluid
Myatt's article: Conflict is an opportunity for growth and learning.
Cragan, Wright,& Kasch: Conflict in itself is good because it guards against groupthink.
Conflict is good in itself vs. Conflict is an opportunity for good
Define Acceptable Behavior
Create a framework for decision making
Use delegate for authority statement
Encourage sound business practices in collaboration
Team Building
Leadership Development
Talent management
Have a defined job

The Importance Factor

• Pick your battles and avoid conflict

• Open lines of communication if problem is
severe enough

View Conflict as an Opportunity

• With conflict, there is potential for growth and development
• Good leaders look for the upside in differing opinions
• Turning the other cheek
• Compromise
• Forgiveness
• Compassion
• Empathy
• Finding common ground
• Active listener
• Service above self

5 Keys of Dealing with Workplace Conflict
By: Mike Myatt
The 2 Major Causes of Conflict
Lack/poor information
No Information

Emotional superiority
in the sand
Certain Factors Lead to Conflict
1. Individual differences in taking risks
2. Differences in professional consciousness states
3. Cultural differences

Individual Differences In The Tendency to Take Risks
Differences In Professional Consciousness States
Cultural Differences
Miscommunication causes conflict
Myatt: One major cause of conflict is communication.

Problems with communication =
Lack of communication
Poor information
No information

Cragan: Interpersonal conflict can be the result of miscommunication.

Interpersonal Conflict = when a person interferes with someones efforts in achieving a goal (could be an intentional effort of miscommunication)

Discussion Question:
Is there such a thing as static personality types or do people’s points of view change based on certain situations?
Discussion Question:
How could having individualistic vs. collectivistic worldviews create conflict?

Similar tendency of risk taking between you and your group

High risk taking vs. Low risk taking individuals clash

Case by case risk taking
A professional consciousness state is the amount of group pride and identity an individual has.

1. Burnout
2. Young Hawk
3. Old Buffalo
4. Loyalist
5. Cynic
Individualistic worldview vs. Collectivistic worldview is likely to influence conflict management

High context distinction vs. Low context distinction
4 ways conflict can occur in a group
Certain Factors Lead to Conflict
Individual Differences Risk Taking Tendencies
Differences in Professional Consciousness States
Cultural Differences
5 ways to deal with conflict in groups
Is it problem in communication or an emotional conflict?
Define Acceptable Behavior
Hit Conflict Head on
Understanding the WIIFM factor
The Importance factor
View Conflict as an opportunity
Full transcript