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Open Source Tools for Customer Information

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by

Thomas Craig

on 13 November 2015

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Transcript of Open Source Tools for Customer Information

Open Source Tools for Customer Information
What is "open source"?
Any
software
under an "open license"
Distinct from "open data"
Some of the most common software in the world
Often sold as "supported" service
Working software is more than just the source code
Procurement--how?
Talk to different types of agencies and vendors in your research
Define your goals, not the methods
Leave lots of time for questions and answers
Work in clearly defined phases

In short, just don't assume that open-source is scary!
Procurement--why?
"Off-the-shelf" is rarely what we want
There's always customization
Brand
Content
Needs and budget

Open source technology provides the core needs, and offers hassle free customization.
Maintain full rights

Making things for other people is great
Tools for riders
Data
OpenStreetMap
GTFS Editor
Transitime
Apps
OneBusAway
Websites
WordPress
Drupal
Modules
OpenTripPlanner
GTFS-to-HTML (timetables)
Hopes
Community
Adaptability
Branding
Customization
Transferability
Transparency
How does open source compare to closed-source on cost?
It's not always cheaper!
Cost structure is different
There's no license fees
Someone has to pay for development
Fears
Unclear processes
No single party responsible for the core software
Too much openness!
Data
What are some open source programs that can help you build open data?

GTFS Schedule data
GTFS Editor
GTFS-realtime
Transitime
Mapping data
OpenStreetMap
QGIS
Websites
WordPress
Lightweight but versatile CMS
%50 of the CMS market
Customizeable in design
Huge marketplace of add-ons, adaptable to transit technologies
Drupal
More robust, but more complex, enterprise CMS
Second most common CMS on the internet
User permissions, security of sensitive information
If you need it, and can pay!
Modules
OpenTripPlanner
Offers more control over trip planning options
Developed by Trimet (Portland, OR) and Conveyal.
Based on OpenStreetMap
GTFS-to-HTML timetable converter
Built by Trillium and BlinkTag for El Dorado Transit (Eastern Central California)
Small addition to GTFS allows production of easily styleable HTML
Apps
OneBusAway
A suite of apps, APIs, and developer tools
Android, iOS, Windows native mobile app
Visual map interface with touchable stops for arrival times
SMS capabilities for non-smartphones
NextBus API -> GTFS-RT
"GTFS API" that allows programmers to more effectively query your GTFS
Zoom to current location
See stops and directions
Touch for name and routes
Tap "i" for arrival times
Customizeable
Brandable
Real-time locations
Full transcript