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Workplace Emotions, Attitudes and Stress
Transcript of Workplace Emotions, Attitudes and Stress
"The quality of relationships in individuals' lives impacts their physical health even more than other factors such as diet, exercise, weight or smoking/non-smoking."
－Kim Rosenberg, M.S., aCHT,
Concept related to the article
Critical analysing article
-Aimee, Fangfang, Huda, Ruby
How personal interaction and emotions impact the workplace
We need to understand that
Employees carry along their operative conditions ,personality, behaviours, quality and emotional buttons with them to work (Managing emotions in the workplace).
Employees who begin their day with a negative mood are less satisfied with their jobs and are more likely to have a greater rate of withdrawal and turnover (Managing emotions in the workplace).
In comparison to individuals who are in a positive mood , individuals who are in a negative mood develop cognition information more precisely and generate finer differences between choices (Managing emotions in the workplace).
Individuals in a negative mood can energetically participate in positive thoughts as away to eliminate their bad mood (Managing emotions in the workplace).
Supervisors and employee’s emotions
Studies have shown that the above line of the organisation can associated with employee’s emotions in 3 ways:
Employees feel less positive emotions when interacting with supervisors in comparison to when they interact with their co-workers and customers. (Bono 2007)
employees experience more positive emotions during work as well as communicating with co-workers and customers when they are supervised by a transformational leadership. (Bono 2007)
Employees who do not express their emotions they experience declined job satisfaction and high levels of stress which is less likely to occur in transformational leadership style. (Bono 2007)
Family problems .
One fourth of employees believe that their job is the number one stressor.
Family and stress
Test have been conducted on 2 bank managers to test their physical and mental health , and results revealed that family contributes greatly in causing stress. (review 2012)
stress at work is related to family problems or financial problems more than any other stressor.(review 2012)
Consequence of stress on an individual
High blood pressure
Lose of sleep
Drugs and substance abuse
Consequence of stress on an Organisation
Employees turn over
Low job satisfaction
health insurance costs.
Lets take a deeper look
Stress in work place had cost U.S industry over 300 billion dollars annually due to employees absenteeism and accidents. (review 2012)
lowered production lowers efficiency between 15 to 25 billion each year. (Bono 2007)
Drugs, alcohol and gambling cost organizations approximately 26 billion in total. (Bono 2007)
emotions that resulted from prior positive or negative thoughts or encounters can positively or adversely influence how we later judge or trust someone in an unrelated business or social situation.
Paying High Prices of stress
-endangering not only our livelihood, but our lives.( price of our health )
-fallout of family stress costs companies approximately 168 hours of productivity per year totaling approximately $300 billion a year nationally
Emotions at Work
-what happens at home directly impacts the success you have at work.
-when employees display unusual behavior, there must be something wrong.
-employers and colleagues can help (change workplace atmosphere to a productive environment.
-it's important to gain the support from a coworker or supervisor because they are a big part of our lives and can influence our lives in a big way
Example: Chelsea, who is an office management/ manager for Rockwood Retaining Walls.
she has battled alcohol and drug addiction and through pure love and support that she has been sober for nearly two years, it is not a secret in her company,
“Emotions are physiological, behavioural and psychological episodes experienced towards an object, person or event that create a state of readiness” (Mc Shance, Olekalns, and Travaglione 2013, 102)
Effort, planning and control needed to express desired emotions
Study by Bono and colleagues (2007) found that employees who regulate their emotions have lower job satisfaction and higher stress levels
Stress present 2 hours after incident
Emotional intelligence is a set of abilities where an individual is aware of, and able to manage their own and others emotions
Required by all employees
Especially important for managers
If you were an employee seeking help from your manager ora customer seeking advice
And the person responded with one of these emotional expressions…..
How would you feel?
Stress is an adaptive response to a situation that is perceived as challenging or threatening to a person’s wellbeing
Stress isn’t just the cause of one event but a complex set of stressors (Danna and Griffin 1999)
Spills over to different situations/ environments
Behavioural changes have been explained by Danna and Griffin (1999) to be the earliest and most significant signs of stress
Adapting earlier to workers morale
HR workers/ counselors available
Protocol for stressed employees
Facilities for workers
Prevent workers becoming stressed before it becomes a problem for the company
Stress: “an adaptive response that is perceived as challenging or threatening to a persons wellbeing.”
Managers have to be proactive
Imperative of organization to prevent stress before it influences employees wellbeing and organizational performance
Mc Shance, Steven, Mara Olekalns, and Tony Travaglione. 2013. Organisational Behaviour. 4th ed. NSW, Australia: McGraw-Hill.
Bono, Joyce E.Flode, Hannah Jackson,Vinson,Gregory,Muros,John P. 2007. "Workplace Emotions:The Role of Supervision and Leadership." 925. http://psycnet.apa.org/index.cfm?fa=buy.optionToBuy&id=2007-12832-012.
"Managing Emotions in the Workplace". http://books.google.com.au/books?id=7ppOwQI_gH0C&printsec=frontcover#v=onepage&q&f=false.
NIOSH. "Delivering on the Nation's Promise:Safety and Health at Work for All People through Research and Prevention." U.S.A.
review, global business. 2012. "Impact of Stress on Health." 13 no.2285296. http://gbr.sagepub.com/content/13/2/285.full.pdf+html.
Thank You all~!
How personal issues build up to stress in the workplace?