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RSA Claims (Telematics)
Transcript of RSA Claims (Telematics)
Motor eClaims Customer Experience
Unfortunately, Brian has had a careless accident as he was distracted by his dog - Poochie
Brian is distressed!
He does not know what to do...
While he is frantically looking for his insurance details his mobile phone starts to ring
We have detected that you were in a high speed collision
Hello Brian, are you OK?
During the call it is established that:
Brian is at fault
Nobody is hurt
Brian's vehicle is undriveable
(Underwritten by RSA)
Brian is able to instantly exchange his contact details with the third party involved by simply tapping phones
FNOL screen is instantly pre-populated with the collision data from the telematics smartphone app
In addition an incident report and Brian's policy details are immediately available to the call handler
Brian uses the camera on his phone to take a video of the third party vehicle damage and instantly email the video file back to John Lewis Insurance
John Lewis Insurance arrange for a courtesy car to be delivered to Brian instantly at the scene of the accident
Brian is relieved!
Back at the scene of the accident
Thank you for listening
John Lewis Insurance arrange for Brian's damaged vehicle to be towed to the nearest Mercedes Benz garage
Telematics Generated Incident Report
Policy Admin System
Meanwhile, whilst these arrangements are being made, Brian's Insurer starts to settle the claim with the third party Insurer leveraging all the data gathered through Telematics.