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WEEKEND A3W3D5

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English4callcenters .com

on 9 March 2017

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Transcript of WEEKEND A3W3D5

"We are E4CC, We are the best"
Get ready, get on your own "Authority position"
MENTAL
TRAINING
GRAMMAR
REVIEW
Form:
{subject+have/has+past participle}
I have eaten
You have eaten
He
has
eaten
She
has
eaten
It
has
eaten
We have eaten
They have eaten
I have not eaten
You have not eaten
He
has
not eaten
She
has
not eaten
It
has
not eaten
We have not eaten
They have not eaten
Have I eaten?
Have you eaten?
Has
he eaten?
Has
she eaten?
Has
it eaten?
Have we eaten?
Have they eaten?
Positive
Negative
Questions
Contraction: I've eaten. I haven't eaten
Your coach will explain to you the grammar chart. Pay attention.
Present Perfect
GRAMMAR
REVIEW
Your coach will explain to you the grammar chart. Pay attention.
Form:
[Subject+ Have/has + been + present participle]
I have been eating
You have been eating
He has been eating
She has been eating
It has been eating
They have been eating
We have been eating
I have not been eating
You have not been eating
He has not been eating
she has not been eating
It has not been eating
They have not been eating
We have not been eating
Have I been eating?
Have you been eating?
Has he been eating?
Has she been eating?
Has it been eating?
Have they been eating?
Have we been eating?
Positive
Negative
Question
Present Perfect Progressive
Pay attention to the following audio, be ready to write down the information, and answer the question
Review stars/goal/melody and give your best! You are advanced, combine tenses and use the linking words!
FLUENCY
Challenge
60 seconds non-stop
Get in couples, you have one minute to discuss a question for today. get creative, questions that are difficult for you or that you think that you need more vocabulary.

1.
2.
3.
Practice the following vocabulary with your coach, be ready to give your own examples.
Conversation
TIME
Make groups and answer the following questions, then share your opinion with the class.
Recovery
TIME
Discipline check
S1
S2
COMPETITION
Linking words:
If I remember correctly.
To be more precise.
As a matter of fact.
I am afraid that.
Now seriously.
All joking aside.
Well then.
In the end
Becoming
Expert
Recovery
TIME
Myths
GRAMMAR
REVIEW
Your coach will give you a brief recap on how to use the conditionals, be ready to give your examples.
TEAM
IMPERSONATING
Make groups. Choose a character, a scenario and act it out!

Conditional zero
Grammar
Review
This type is used when the condition of the conditional and the result is always true, such as scientific facts.

If you heat water to 100 ° C, it boils
If you don't heat water, It doesn't boil.
Does water boil if you heat it?
Positive:
Negative:
Question:

Conditional One
Grammar
Review
This type of conditional uses for the future and in cases where it is likely that the condition will pass.
If I call her, she will come.
If I don't call her, she will not come.
Will she come if I call her?
Positive:
Negative:
Question:

Conditional two
Grammar
Review
This conditional is used to express an unrealistic possibility in the present, as a wish or a dream, or an unreal future.
Positive:
Negative:
Question:
If I had a girlfriend, I would be happy.
If I didn't have a girlfriend, I would not be happy
Would I be happy if I had a girlfriend?

Conditional three
Grammar
Review
The third conditional makes reference to an action that could have happened in the past if a certain condition had been fulfilled
Positive:

Negative:

Question:
I would have cleaned the house, if you had come.
I would not have cleaned the house if you had not come.
Would I have cleaned the house, if you had come?
ADDRESS
GETTING
Get into
the floor
Would you mind if I place you on hold sir?
What are you looking for exactly?
Sir. We offer the best products ever, our quality will assure your investment.
Rebate
Rewards
Warranty
Sales Rate
Refund
Dispute
Let´s get in couples and practice the following phone call, you have 5 minutes and then change couples. Follow the call flow
You are buying a shirt over the phone you have a 20% promo code ask for the total prize, pay with your credit card.
Get into
the floor
Follow the flow
Greeting
Verification
process
Probing
Questions
Engagement
Rapport
Process the payment
Recap
Offer additional
assistance
Closing
TOPIC
Discovery
Beliefs
Theories
Research
Legends
circumstances
worship
symbolism
What are the most common myths from your country? talk and explain about one.
Why do you think people come up with this ideas?
Do you remember your parents ever telling you one of this stories? Retell it.
A) You are visiting a museum with your classmates, you noticed one of your classmates is going out of the museum. Tell your teacher what happened

B) You are visiting a museum with your students and you noticed one person is missing, ask around for that person and when you find him, scold him.

C) You are visiting a museum with your classmates but you got bored, you tried to escape but someone rat on you, explain to your teacher what you were trying to do
B) You didn't study for an exam because your were playing video games, try to cheat.

C) you realized one student is cheating during an exam and the other person is helping him, listen to them and decide if you will punish one student or both.
A) Your best friend is cheating during the exam, because he didn't study, help him or not?
1) Where does he live?
2) Where will the package be sent to?
3) Where did he move over?

4) Fill in the blanks:

A) ___ ________ Street. _____, _______ 2_____
B) ___ __________ Avenue ________, _______ 0_____


Your coach will explain the following vocabulary, use it and get ready to get into the floor.
manage a natural conversation
without sounding scripted
know how
to use Idioms
answers questions
with elaborated answers

speak for 1
minute mixing tenses
be able to use
passive voice
be Able to use
perfect tenses
Advanced
Blue
be able to use
conditionals
VOCABULARY
PUSH
Answer the following questions and
then share your answers with the class
Airfare
Arrivals
Luggage
Coach
(Economy)
Air
Deputy
Fly
Attendant
Cockpit
First
Class
COACH
Listen to your coach and take
notes!

CALL-SET
1
EXAMPLE
CALL-SET
2
FLIGHTS
Coach: Choose the students randomly.
They will come to the front one by one.

Students: Be ready to take notes, respect
your classmate and you`ll give feedback
to your partner after the call!
Coach: Choose the students randomly.
They will come to the front one by one.

Students: Be ready to take notes, respect
your classmate and you`ll give feedback
to your partner after the call!
DOUBTS
REVIEW
Ask as many questions as you can, this section was created to clarify every doubt that you have
Coach how do you say "Necesito un trabajo lo mas pronto posible.. "
Coach how do I use past perfect?
Coach what do I need to get a job?
INDIVIDUAL
TOPIC
EXPOSITION
Your coach will explain the exposition activity for
your next class.
Choose a Category:
-Entertainment -Countries -Sports - Lifestyle -Technology -Culture -Friends -Politics
-Animals & pets -Hobbies -You can add additional Categories.
6- Prepare 3 questions for your classmates to make sure they pay attention.
Instructions:
1 - Choose a topic related to the category and show it to your coach Tomorrow so it can be approved.
5 - You need to talk for 2 minutes and 30 seconds.
4 - Research all the aspects about the topic and bring real statistics and facts.
3 - Prepare Visual Material that you can use as support when explaining your topic.
2 - Once the topic is approved by your coach, hand write an essay at least 2 pages
You must watch this video!
Full transcript