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Btec Business Studies

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Amelia Faulkner

on 11 December 2013

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Transcript of Btec Business Studies

Introduction
New Look has come a long way since the first store in Taunton in 1969. They now have over 1,000 stores worldwide, in the UK and Republic of Ireland, Europe, the Middle East, Singapore, Russia and Poland. Last year alone 355 million customers visited New Look either online or in one of the stores.
The human resources department deals with all sorts of things throughout the business. They will cover lots of things like:
Types of employment within the business
This company employs a whole range of people because there is a large variety of jobs available. An example of some of them are:
Retail- Cashiers, Sales leader, Deputy store manager, Store manager, etc
Distribution- Delivery drivers, Stock keepers, etc
Support centers (Head offices)- Buying, Merchandising, Design, Multichannel, International Partnerships and Marketing, IT, Finance, Audit, Procurement and Human Resources.
Btec Business Studies
Business Resources
Unit 2
Task 2.1

The products they sell are men’s, women’s and children’s clothes, shoes and accessories. The Headquarters are based in Weymouth and the company employs over 30,000 people across all of their stores.
Recruitment process
Human resources
There are a few steps that need to be done in the recruitment process. These are:
Check if there is a vacancy, can it be filled internally?
It is important to check `if there actually is a vacancy because you don't want to become over staffed, also if you have temporary staff that could cover the vacancy then that is the best route to take. However, if there is a definate need for more staff youshould then move on to the next stages.
Check the requirements
needed!
Before you can go any further you need to check the requirements that are needed. This then comes into the next stage as you will need a clear understanding of what is required for the job before you can write the description.
Write a job description
In this you will need to include things like:
Place of work
Hours
Duties
CRB Check
Person specification
You will need to say what sort of things are required of a person for them to do the job and desirable qualities e.g. Patient, sense of humor, etc.
This is useful to make sure that you get the right sort of person for the job because if you have a god working on a till serving customers then the person to do the job needs to have good interpersonal skills.

Advertise
When you're advertising there are certain things you need to think about, for example:
You need to think about where you are going to advertise, e.g. company website, newspaper, etc rather than somewhere like a corner shop.
Also you can advertise internally as well as externally. (You may have someone within your business that would like to change position and is capable to but then you would have to fill their place too.)
Injury at
work
Development of
training of the staff
Pay
Long term & Short term issues
Holidays/Annual Leave
Recruitment
&
Selection
Represents the
company at tribunals
Disciplinary Procedure
Employment contract
About The Job

Sales Floor based, the Sales Team Leader will be leading the team to drive sales, deliver excellent customer care and ensure the standards in the store are to an excellent standard.



Our Hinkley stores sits proudly on 1,000 sq ft and takes in excess of £1m. We want our Sales Team Leaders to help lead the store to greater heights and push the boundaries and help support our mission.

WE HAVE 1 ROLE

1 X 16 HOUR

Job Summary

As a Sales Team Leader you will support your Store Manager & Deputy Manager, making commercial decisions on the sales floor to maximise sales and profitability, whilst motivating and developing the team to deliver company standards:

Operational excellence that drives productivity and a suitable working environment for you and your team
Having the best visual standards making your store an exciting, creative and commercial place to shop
Inspiring your team to be the best they can be, maximising potential and having the right people in the right place at the right time
Putting your customers at the heart of everything you do and delivering an exceptional, commercial service proposition every day
Doing what it takes to drive store performance, using the tools provided to maximise sales and minimise loss
Ensuring like your business, you continue to drive and improve your own performance and development.
Experience & Skills

Experience as a Supervisor, Team Leader or Deputy Manager in a similar or greater turnover (£500,000)
Experience as a Senior Sales Assistant, looking for your first appointment
Strong Leadership Skills
Excellent Commercial and Operational Skills
Affinity to our brand and customer and able to “build your business” with this in mind
Benefits

50% Staff Discount
Discretionary Bonus Scheme
Life Assurance
*Medical Healthcare
*Up to 25 days holiday
*Group Pension Scheme (Contribution Match)
* Dependent on job role

New Look Retailers is an equal opportunities employer

Here is an example of a job description
An employment contract is a legal document that is an agreement between the employer (the company) and the employee.
It will enforce things like the job description, e.g. hours of work, place of work, salary, etc.
Please zoom in
Here is an example of an employment contract, it shows us the different things that are to be agreed in the doccument. As I couldnt find a copy of the employment contract for New Look I have got a template contract from the interet to show the basic layout, etc. It shows the employee's name and address, date, duration of contract, Period of continous employment, Job title and flexibility and place of work. These are all the basic things that need to be iuncluded in the contract.
Staffing to meet
changing business
demands
Monitoring team
performance and make
sure they meet targets
Encoraging creativity and initiative
Outsourcing versus in-house desicions
If someone is injured at work then they may be entitled to some compensation and the human resources department will sort this out.
When new people are recruted the human resources will be the people incharge of making sure they get the correct training for the job in hand
Human resources have to sort out everybody's pay checks and make sure they get the correct ammount and getting it on time
Human resources play a big part in the recruitment and selection process as they will sort out the whole of the job applications and advertising the possion etc.
If there is a long term issue such as somebody taking the company to court then they will be the ones attending the tribunals, etc and if theres a short term issue such as a complaint from a worker about somebody else in the company, e.g. the manager or a co-worker
The economy is always changing and the stores need to change too to meet new demands if they want to continue to do well and so the human resources will sort out this change by stocking different products and employing new people to cope with new demands, etc.
The human resources will keep an eye on all of the staff and if they have been set trargets of how much to sell, etc, then they will make sure that they meet this target otherwise there will be disincetives put into place loke no bonus,or something like that.
They will try to encourage creativity and initiative by offering incetives for people who think of good new ideas, etc.
Human resources will make the desicion whether to outsource people or whether to get people from within the business to do a job. For example, if theres a specialist job that needs doing and nobody currently employed by the company can do it then they are going to have to employ someone from outside the business to do it. and this is called outsourcing.
If there is a complaint about an employee showing examples of misconduct from a customer then the human resources will follow this up and there will be a disiplinary action taken against said employee if they are found to be guilty.
All employees are entitled to some days off per year for holidays and the human resources are incharge of making sure they get their holiday and arrange it for when they rewquest if they have booked a holiday, etc. They will also have to make sure that there are sufficient people to cover the position whilst one worker is on holiday.
If somebody is taking the company to court (an employee or member of the public) then the human resources team will be representing the company at the tribunals and trying to get the company out of trouble, they wil also take people to court on behalf of the company and will try to ensure the company gets the result they want.
The purpose of the job description is that it is a thourough description of the vacancy and what is needed of the employee. You will have to include everything they need to do if they were to be employed and all of the skills, etc.
This tells you where the job is
This tells you a bit about the job
This briefly tells you the ammount of hours you need to work for the job
This gives a more detailed description of the job
This tells you the experience and skills that you need to do the job
This tells you the benefits you will get from working for New Look
This bit asks for information about you as the employee
This bit tells you how long the contract will last for
This bit tells you a bit of basic information about the contract of employment
This bit is specific to the job that you are being employed to do, it sets all of the rules about what is expected and if this is breached then there will be consequences
This bit tells you about the place where you are working
Shortlisting responses
Once you start to recieve responses you have to look through them and shortlist the best candidates. You are bound to get a lot of replies and you won't be able to interview them all so if you shortlist them then you cut out interviewing people that probably wouldn't get the job.
To shortlist people you will ahve to have a quick look through each CV and application and any that stand out as a good candidate will be shortlisted and any that dont have the correct qualifications, etc will be ignored after the quick read through.
Interviewing
When you have a shortlist of the best candidates you will need to interview people.
You will be asking them questions on themselves, previous jobs and experience, ask them about some of the things on their CV (for example if there was something interesting that made them stand out then you may want to ask them about it further). Also the interviews are a chance for them to ask any questions that they may have about the job and what is required of them.
During the interviews theres a good chance to get to see what somebodys personality is like as they will sometimes be a bit different in person to what tey are on paper.
Employing somebody
Once you have interviewed everyone you have to discuss who you think is the best person for the job. There is usually somebody who stands out as the best candidate and then this is the person who normally gets employed.
Once you have found somebody who is suitable for the job you will be wanting to employ them but first they need the correct training to do the job. They will need to know the way the business is run, they will need all of the training to do their job and they will need to know what to do in case of an emergency e.g. fires, illness, etc.
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Job Title: Sales Team Leader – 40 hours
Location: Leicester High Cross
About Us
At New Look, our mission is to help people look good and feel great. When it comes to people who work for us, we want individuals to express themselves in an environment where change and new ideas are celebrated. This is because we truly believe every person who works here shapes our company and helps contribute to its future.
About The Job
Sales Floor based, the Supervisor will be leading the team to drive sales, deliver excellent customer care and ensure the standards in the store are to an excellent standard. We want our Sales Team Leaders to help lead the store to greater heights and push the boundaries and help support our mission.
Job Summary
As a Supervisor you will support your Store Manager & Deputy Manager, making commercial decisions on the sales floor to maximise sales and profitability, whilst motivating and developing the team to deliver company standards:
Operational excellence that drives productivity and a suitable working environment for you and your team
Having the best visual standards making your store an exciting, creative and commercial place to shop
Inspiring your team to be the best they can be, maximising potential and having the right people in the right place at the right time
Putting your customers at the heart of everything you do and delivering an exceptional, commercial service proposition every day
Doing what it takes to drive store performance, using the tools provided to maximise sales and minimise loss
Ensuring like your business, you continue to drive and improve your own performance and development.
Experience & Skills
Experience as a Supervisor, Team Leader or Deputy Manager in a similar or greater turnover (m)
Experience as a Senior Sales Assistant, looking for your first appointment
Strong Leadership Skills
Excellent Commercial and Operational Skills
Affinity to our brand and customer and able to “build your business” with this in mind
Benefits
50% Staff Discount
Discretionary Bonus Scheme
Life Assurance
*Medical Healthcare
*Up to 25 days holiday
*Group Pension Scheme (Contribution Match)
* Dependent on job role
Here is another example of a job description
This tells you a bit about the job
This briefly tells you the ammount of hours you need to work for the job
This tells you the benefits you will get from working for New Look
This tells you the experience and skills that you need to do the job
This gives a more detailed description of the job
This tells you where the job is
Description of the job description
On the second example of the job description we can see that this is a fairly good job in the business as they are looking for a sales leader.
We can see that the job of the sales leader is to support the store manager and deputy manager, try to maximise sales and minimise loss, have good visual standards, always put the customer first, etc.
To be a sales leader for New Look you have to have experience in a supervisor, team leader or deputy manager with a similar turnover to the position that is being advertised. You will have to have strong leadership skills meaning that you are confident in being in charge, have good desicion making skills and can manage a team of people to maximise thier abilities.
Also, excellent commercial and opperational skills are required which basically means that you must be able to work well in the store and be able to cope with demand and customers and get the job done properly and to your full potential.
If you work for New Look you get a good ammount of benefits from the company as they offer a 50% discount for staff, there is a bonus scheme, they offer life assurance, they will pay for your medical care, you get up to 25 days holiday and theres a contribution match group pension scheme. Some of them depend on the job that you are doing but all of them are incentives to get you interested in the job and are also used as tools for retaining you as an employee.
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Employability Skills
Some of the employability skills that are required for this job are:
Experience in a similar role - You are told that you need to have previously worked in a similar job with a turnover the same as this one to be able to do the job because this shows that you are capable at doing a good job in this role. It is always good to have an experience so that you know what to expect as with this job you will have to be able to work the till, dress window displays, serve customers, keep the store looking tidy, etc. You can prove this by providing a refernece from your previous job and they will ask about this in the interview and if you are shortlisted they will check up on your refernce.
You will need suitable qualifications for this job, e.g. you will need a minium grade for English & Maths at GSCE level and you can prove this by taking your certificates to your interview to show them the qualifications that you have. They will be required as you will have to be able to speak and write well in English and be good at maths for working out some prices, etc (You will have the till but its always more desirable if you have good mental arithmatic ability).
Effectiveness in meeting personal and team targets is important because you want to work to your full potential and you could get proof that you can meet targets by asking a previous employer to provide a refernce to say that you are good at meeting targets in a team as well as personally. They are more likely tho hire someone that they know is going to perform well and sell more clothes so
There are quite a few other skills that are important too, like knowledge of products/services and abulity to observe and raise professional standards of production/service delivery.
P2
Personal Skills
Personal skills are really important, especially for a job working with other people all of the time. Some of the personal skills you will need are:
You are going to need to be patient as if you are wokring with awkward customers (e.g. if someone is trying to return an item of clothing but is being awkward about it) then you can't get impatient or angry at them you have to try your best to stay calm and help them as best as you can. This can be proven by you doing a role play situation where they make you work and give you an awkward customer to see how you will deal with them.
Another skill you will need is that you will need to be able to co-operate well with other people as you will work in a team in the store and you're all working towards the same goal of selling as much as possible. This is important because you will have to get along with your line managers, colleagues and customers so you could also prove this by doing a role play situation.
Your negotiation skills are also important as you will need to be able to agree targets and budgets, etc and a reference could prove this for you. If you cant agreee on sales targets then you will be unsure about how much you are expected to sell and you won't be able to perform as well as you should.
These arent the only skils that are important though, some other skills include: being hardworking, working well in a team good interpresonal skills, resolving conflicts and interviewing skils.
P2
Importance of the skills for
recruiting staff.
When recruiting staff, some of the personal skills are going to be really important, such as your interviewing skills, working well in a team and interpersonal skills.
Interviewing skills because you will need to be good at interviewing people as you may be asked to interview somebody who could be a potential colleague.
You will have to work well in a team as there may be more than one of you doing the interviewing or it may be you interviewing a group of people.
Communication skills are important as well. If you work for New Look you may get asked to help with an interview. For example, when you work for them you may get asked to help out in an interview because you will have worked in the stores and so you will know what it is like and so if they have any questions about what it is like then you should be able to answer them without feeling intimidated or intimidating them and being confident and friendly.
Retaining staff is also realy important as once you have employed them you dont want them to leave if they are good at the job and work well.
Therefore, you need to use some of your skills to retain them,
e.g. you could use your negotiation skills to negotiate a bonus system for people working as part of the sales team and say if they meet their targets of how much they have to sell then they get a bonus at the end of the year.
Your skill of meeting targets would come in here as the bonus system is going to drive you to want to achieve your targets and possibly try and do a bit more.
This will increase sales in New Look and by implication increase profits and be able to pay for the bonus that has been offered as a reward.
Also you could have a promotion on offer to say that if they work well and show potential then they can move up to a higher paid job within the organisation. You could use your skills of being hardworking and also your skill of being able to observe and raise professional standards to make you stand out and seem eligable for a promotion.
For example if you were working in one of the stores as a sales assistant and you constantly use your initiative to increase sales then you could be offered a promotion to become a sales manager and try to get other sales assistants to use their initiative to help sell more clothes.
Importance of the skills for retaining staff
M2
M2
Full transcript