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NBD Fall 2017 - Class 2 Empathy Map

Day 3
by

Leticia Britos Cavagnaro

on 13 October 2017

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Transcript of NBD Fall 2017 - Class 2 Empathy Map

Leticia Britos Cavagnaro
(d.school)
David W. Johnson
(Law School)
Negotiation By Design
Class 2
Henry Ford: "If I had asked my customers what they wanted..."
"... they would have said
a faster horse
"
Empathy Map
leticia@dschool.stanford.edu :: david.johnson@law.stanford.edu
Thanks!
Guest lecturer: Emily Callaghan
(d.school)
Design Abilities
Empathy Map we collaboratively created for Joy on Oct 5
p
Full transcript