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NBD Fall 2017 - Class 2 Empathy Map

Day 3

Leticia Britos Cavagnaro

on 13 October 2017

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Transcript of NBD Fall 2017 - Class 2 Empathy Map

Leticia Britos Cavagnaro
David W. Johnson
(Law School)
Negotiation By Design
Class 2
Henry Ford: "If I had asked my customers what they wanted..."
"... they would have said
a faster horse
Empathy Map
leticia@dschool.stanford.edu :: david.johnson@law.stanford.edu
Guest lecturer: Emily Callaghan
Design Abilities
Empathy Map we collaboratively created for Joy on Oct 5
Full transcript