Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

v2 IBM State Street

No description

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of v2 IBM State Street

IBM Strategic Imperatives:
Enhance value for clients
SHIFT 1
SHIFT 2
SHIFT 3
Data
is becoming the world’s new
natural resource
, transforming industries and professions.
The emergence of
cloud
is transforming IT and business processes into digital services
Mobile and
social
are transforming individual
engagement
– creating expectations of security, trust and value in return for personal information.

OUR POINT OF VIEW
OUR POINT OF VIEW
OUR POINT OF VIEW
Data is the new basis
of competitive advantage.

Cloud is the path to new business models.
A systematic approach to engagement is required.

Driving the Future:
Investments and Partnerships
$17B
Business analytics revenue
Mobile / Social
DATA
CLOUD
ENGAGEMENT
$26B
Invested in Big Data and analytics
#1
Ranking for Big Data & Analytics
Watson
$1B invested. Spans 17 industries in 24 countries
Watson Analytics
6,800 developers have built more than 7,000 cognitive apps
$2.4B
Investment in IBM Power Systems
Twitter alliance
Unlocking insights from the 500M tweets generated every day
#1
Hybrid and Private Cloud provider (Synergy)
Bluemix
Investing $1 billion in IBM Bluemix

46 Cloud Data Centers
Over $1.2B invested by end of 2015

$4B
Invested in software-as-a-service acquisitions
SAP alliance
Delivering enterprise applications as services on the IBM Cloud
#1
IBM Interactive Experience is the world’s largest digital agency
6,000
Mobile consultants
2,800
Social business experts
100
Industry specific IBM MobileFirst
for iOS apps to be developed
#1
Market share for Enterprise
Social Software (IDC)

#1
Market share for Security intelligence (Gartner)
15B
Security events monitored daily by 10 Security Ops Centers across 130 countries for >10K clients
3,700 security related patents
Technology
6,000
Security experts
$8B
Invested to date to build Cloud capabilities
Apple alliance
Intuitive business apps across multiple industries

$2B
Invested in security R&D over the past decade
90%
of global credit card transactions
The top 20
Global Communication Services Providers
71%
of Global Fortune 500 companies
80%
of all worldwide airline reservations
Analysts Respond to IBM 2Q Earnings
Brian White
David Grossman
Tien Tsin Huang
Toni Sacconaghi
In our view,

IBM delivered a healthy 2Q15 performance

relative to other quarterly reports over the past 12-18 months.
GTS growth (outsourcing / 39% of revenue) turned positive

as backlog conversion began to improve and backlog increased 1%,

the first TYT increase in 5 quarters.
Marketing & Communications Plans tied to Operational and Financial Metrics
Differentiated
Value Proposition
Market
Leadership
through Innovation

- Delivery Transformation / Automation
Portfolio Expansion
- Revitalize the base: New Blue Renegotiations, RFS
- New logos with Industry and Client Value Plays

Employee Engagement
Talent and Culture Transformation
Build an expert, motivated workforce
2015 GTS NA Strategy: Market leadership with superior Client and Employee Engagement, delivering profitable revenue growth
IBM is uniquely positioned to deliver client value and technical innovation through Enterprise IT
Traditional Outsourcing
Hybrid Cloud
Public Cloud
On premise
Off premise
Orchestration Software, Dynamic Automation, Cognitive Computing/Analytics, Watson, Security
Watson
Mobile
Security
Analytics
Georgia is essential to the GTS business.
Services revenue growth improved, but margins deteriorated… solid improvement in GTS outsourcing trends. Signings were up nicely; backlog was up 1%...won 22 large deals.
We underscore that
margin pressure in GTS
and GBS remains the
core issue for services.
CALL TO ACTION
1. Generate higher client value and transform by infusing innovation
2. Engage with our clients and teams
3. Act with speed and agility with a focus on our clients and teams
Be essential
Premier service, driving innovation agenda &
value partners (TPAs)

Client
Engagement
#GTSproud
Deliver a differentiated value proposition, leveraging IT and automation

Accelerate shift to CAMSS in Infrastructure Services; MVS in TSS

Transform Delivery / Dynamic Automation – rapidly accelerate
Listen carefully and show we care.

Develop the most expert workforce in our industry (Leverage Think Academy)
"IBM lives at the intersection of technology and business. This enables us to change the way the world works, and in doing so, to be essential to our clients and to society.”
Ginni Rometty, March 2015
Recent GTS Client Successes in Georgia
Infrastructure Services:
zCloud as a Service
TEAM:
Paul Shell, Jim Sbordon, Jason Cattanach, Larry Collings, Angela Eick, Glenn Dorn,
Dave Potts, Vanessa Monroe, Mike Wood, Stephanie Woodson, Dave Mandell
Security
ENGAGEMENT
Thank you
Innovate, engage, and transform to drive higher client value and profitable revenue growth.
Ginni Rometty at the IBM Annual Meeting of Stockholders
April 28, 2015
Early Success:
Dynamic Automation
VALUE TO OUR CLIENTS
EARLY RESULTS
Analyze problem symptoms in real time
Capture problem solution techniques from systems administrators
Reusable automation processes
Leverage decades of IBM Service delivery experience and investment
Apply successful field-proven scripts and utilities

Healthcare Provider:
In 6 months, 50% of all tickets are now automated, reducing MTTR from
41 hours, to 14 minutes
Public Sector Client:
70% of all incidents and 90% of Sev 1 incidents are now being managed by DA,
cutting average handle time in half
Distribution Client:
53% of total incidents auto resolved,
saving 32,380 minutes (~540 hours)
SERVER DEPLOYMENT PROGRESS
2014 Year End: 7%
Current State: 42%
Y/E Target: 90%
Case Study:
Harnessing Watson Analytics for our Clients


Key issues identified:
Password reset
Disk utilization
Network

Recommendations:
Automate password resets
Cleanup of Batch jobs
Tune alerting of processor and disk utilization
Expand Dynamic Automation

Benefits:
Improve stability and reliability
Reduce costs
Focus resources on more complex issues

Analytics on 6 months of Service Management data, 76K records
IBM’s Largest Telecom
Client
Deal:
Renewal / Mega Deal
Congratulations to the GTS Georgia Team for putting clients first
#GTSproud
Michael Camp
Brendon Munn
Bryan Lewis
David McGinnis
Diane L Savage
Dorita Haradon
Doug Jones
Gilson Wilson
Jarrett C Hicks
Joel S Rosenbaum
Larry G Parks
Michael E Shuman
Mike Massey
Phillip A Hall
Dave Sawyer
Kelly McCraney
Patricia Murray
Rufus Martin
Scott C Smith
Steven Gronefeld
- Enterprise IT
State of Georgia: IBM Services Scope
Cloud, Security, and Disaster Recovery Services
Dynamic Automation and Analytics
Mainframe and Midrange Services
Advanced Virtualization
Consolidated Service Desk
Data Center and Network Management
ITIL-Based Cross Functional Services
End User Services
Email and Authentication Services
Project Management and Transformation Services
GTS supports a full range of services for 15 Executive Branch Agencies, representing 85% of their IT spend.
Looking ahead...
Analytics to create Insight - Single View of the Citizen

Expanded Enterprise Operating Environment

On Demand Application Dev/Test /Prod resources

Intelligent, connected processes

A Model for Other State Governments
IBM Strategy
Ken Keverian
Senior Vice President, Corporate Strategy

September 1, 2015
Atlanta Falcons New Stadium Project:
Solution Highlights
A complete end-to-end, scalable IT Infrastructure and CAMSS solution.
A winning IBM solution and team
GTS: Networking:
Distributed Antenna System & WiFi, Passive Optical Network, IP TV, A/V
• Systems:
Servers, Storage
• Resiliency:
Physical Security, Cabling, Data Center design/build
SWG:
Intelligent Operations Center and Intelligent Video Analytics
GBS:
IBM Interactive Experience
STG:
IBM Flash Storage
First venue where IBM combined all these technologies into a single NFL stadium.
IBM the only partner

providing an integrated stadium solution for all "special systems"
Team IBM "Unites To Get It Done"
OneTeam / Team IBM:
Many IBMers assembled across the company to win
Listened for need and envisioned the future
Dared to create original ideas: First-of-a-kind NFL stadium solution
Progress, Next Steps
Stadium set to launch in March 2017
Construction moving quickly
Client is very pleased
with IBM's progress to date.
A strong IBM reference
Ginni’s IBM Employee Webcast – July 22, 2015
Together as IBMers, we’re re-writing one of the greatest business transformations in modern history.
IBM made great progress across the company in 2Q, with some disappointments within our control to change.

In our 1H journey, we saw the IBM strategy working (Data, Cloud, Engagement).





Looking ahead, it's all about how fast we SCALE our business growth. And, we'll make IBM one of the world’s best work environments.

IBMers can change the world. Our next two moonshots will be in healthcare and education (with Watson), affecting every human on the planet.

As an IBMer, go forward with conviction. We have the right plan, people and results.
Strong growth in the strategic imperatives and core businesses (Services, Systems)
Many successful client engagements
Client Experience Metrics trending upward!
"Deep down I believe there was nothing IBM couldn't do."
-Thomas Watson Jr.
Brenda Harvey
Karl Sandreuter
Zoli Laczko
Mike Compitello
Darold Conklin
Toby Ford
Anthony Testa
Tony Hibler
Shannon Miller
Lisa Somner-Sams
Dean Brantly
Jonathon Hernandez
Ben Brillat
Craig Rowe
Mike Hogan
John Fillmore
Joe Ruffino
John Short
Kevin Renauer
Swagatika Kar
Congratulations Team IBM!

Infrastructure Services:
z13 upgrade, Security Services, Resiliency Services, Analytics
TEAM:
Kelly McCraney, Suzette Fernandes,
Chris Townsend, Steve Mayer, Susan Lewis, Fran Ponder, Mark Vitanza, Debra Walton,
Chris Lowe, Wendy Earon, Joe Grabowski, Scott Kinney, Joel Rosenbaum
Deal:
Renewal / Mega Deal
TSS:

TEAM:
Rob Stockton, Regina Short, Jo Gladney,
Debby Elayne Shipp, Wendy Schultz, Jane Agee
Deal:
5-year Renewal / Mega Deal
IBM Hardware Maintenance, Software Support and Custom Technical Support Services
GTS DIGITAL SALES TEAM
Security Win at Home Depot
Solution:
Payment Card Readiness (PCI)
Systems Win at Allianz
Solution:
NetApp, Lenovo HW (OEM resell) + TSS
TEAM:
Donna Stinson, Phillip Munoz, Ryan Radford, Umesh Yerram
SELLER:
Ed Kerstein
State Street and IBM Global Technology Services
The Evolution of Client Services

Phil Guido
- General Manager
IBM Global Technology Services North America

September 1, 2015
DATA,
CLOUD &
ENGAGEMENT

Accelerate our shift to
Strategic Imperatives
Key Themes of the IBM Strategy

Differentiated value for
or clients

Focus on higher value
Running our enterprise
Clients need to manage "new" technologies and core systems
together

HYBRID
OPEN
PARTNERSHIPS

IBM
uniquely capable and differentiated

Move


UP THE VALUE STACK
through software, solutions, automation of services…
Deep
industry
offerings and expertise

Run our enterprise


with SPEED, AGILITY, &
ELIMINATE COMPLEXITY

Revamp how we


ENGAGE WITH OUR CLIENTS

Agenda
The Winning IBM Strategy
The New Global Technology Services:
Executing to Win in GTS NA:
Strategy for Transformation & Growth
Spotlight on Georgia
Executive Summary –
SIP Close Out
Timeline
- The IBM & State Street Service Improvement Program (SIP) was initiated after service problems in September 2014
- One Team - State Street & IBM established
“2 in a box”
program owners and utilized existing staff for improvement programs
- The SIP results were based on agreed upon metrics and stakeholder
(business & end-user) outcomes
- Established IBM management system that provided account
empowerment, autonomy, and decision rights
- Positive outcomes & trends due to sustainable actions lead to innovation and collaboration on next steps
- At end of 2Q15, IBM achieved the stakeholder satisfaction survey target for 1st time in 4 year agreement history

Outcomes
- August Service Desk client satisfaction is 88% & green for last 5 consecutive months
- Delivered 10th consecutive month of green SLAs for response & restore of priority incidents
- Delivered 4 consecutive months of green SLAs for High-Availability for response & restore of priority incidents
- Implemented
continuous improvement
(increased targets) of SLA objectives after consistent achievement
- Implemented
standards and automation
for server builds, however, demand remains above through-put
- Additional actions in place to redirect demand to cloud & automation
- Explored & implemented new tools/methodologies to improve services
- IBM Design Thinking, scheduled automation, auto-dialer, uptime-express café, server build automation, training, State Street collaboration site communication, etc.
-
Institutionalized changes
that laid foundation to continue transformation
- Single ticket system
- Instrumented environment for data aggregation to drive metrics and change
- Re-engineered 4 core processes

Next Steps
-
Building on foundation
to jointly define next phase of transformation

Driving the Future:
Investments and Partnerships
IBM has a long history of managing industry
transformations and extending value to clients
Evolution of Outsourcing
$1 Trillion
USD is predicted to be spent via
mobile devices
by 2017



50%
Growth of
digitized data
by the end of 2015 to 6 trillion Terabytes

Conversations about IT infrastructure are changing, with a growing focus on cloud, mobile, social, analytics and security to provide a competitive advantage
60%
of
enterprises
consider
cloud
to be a strategic
differentiator
, and their
CIOs
will leverage
cloud to source
all of their
critical applications
by 2020




63%
of
workloads
are expected to be
cloud-based
by 2017


71%
of large organizations believe that
IT infrastructure
is a key enabler of
competitive advantage


90%
of large organizations believe that
IT infrastructure
enables
business strategy
and drives
business results



Sources:
1) IDC, Technology Selection: Worldwide Mobile Payments to 2017 Forecast
2) The IT infrastructure conversation, July 2014
3) IBM, Infrastructure Matters: The Future of Systems POV,

Our Mission:

We are the women and men who design, build, and run the foundational systems that the world relies on.

The backbone of the world’s economy.






IBM helps clients transition to New Enterprise IT environments, leveraging our differentiated Next Generation Delivery Model
Our Focus






New Enterprise IT Environments…
as clients realize value by connecting mobile and cloud based Systems of Engagement to traditional Systems of Record; designing, building, running and supporting hybrid environments becomes critical to business success

…Enabled By Next Generation Delivery Model
as the market shifts to New Enterprise IT environments, service delivery models require increased levels of IP, automation and an advanced workforce


Our clients represent the cornerstones of their respective industries
Financial Services
Telecom
Retail
Airlines
Government
Automotive
Insurance
$5.3T

through

96.1B
daily card transactions (>63% of total industry)1

$7.38
onnections worldwide (>37% of total industry)2


$952B
of hypermarket retail sales (>53% of total industry)3

$540B

passenger miles (>15% of total industry)4,5

$153M
people served by regional governments in US and Canada (>44% of citizens)6


$992B
of world wide insurance premiums (>21% of total industry)7

$44M

vehicles produced (>51% of total industry) 8

IBM is uniquely positioned to deliver client value and technical innovation through Enterprise IT
Traditional Outsourcing
Hybrid Cloud
Public Cloud
On premise
Off premise
Orchestration Software, Dynamic Automation, Cognitive Computing/Analytics, Watson, Security
Watson
Mobile
Security
Analytics
Enterprise innovation is realized by integrating new
technologies with existing core systems
Yesterday
Today
Emergent
Mission Critical Systems
Innovative
Core
Operations
Mobile
Analytics
Social
Security
Cloud
Enterprise Innovation

Systems of
insight
Systems of
Engagement
Systems of
Record
Pervasive Security
Enabled by Cloud
IBM delivers value by helping our clients transform to a
New Enterprise IT environment

Companies entrust IBM with their IT environment…

…which we transform and innovate through our unique capabilities…

…and ‘return’ as high quality IT services

Hardware / Software
People

Process
Tools

IT Services
IBM Delivery
IT and Services Delivered "as a service"
Application of Advanced Analytics & Automation

HW / SW optimization

Global resources with right
skills, location, cost

Applied process science
and best practices

Integrated Service Platforms

Optimized infrastructure

models (e.g., XaaS)
Skilled
IT professionals

Integrated process
tuned for efficiency and effectiveness

An IP-based Platform
Automation is re-ordering the way we do work
in the delivery of services
Full transcript