Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

2018 A1W1D3

No description
by

English4callcenters .com

on 15 August 2018

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of 2018 A1W1D3

NUMBER
When booking a room, you must hold a deposit of one night. Get the credit card's number. You only have one attempt.
IT
1) _ _ _ - _ _ _ - _ _ _ _
3) _ _ _ - _ _ _ - _ _ _ _
5) _ _ _ - _ _ _ - _ _ _ _
4) _ _ _ - _ _ _ - _ _ _ _
2) _ _ _ - _ _ _ - _ _ _ _
NUMBER
Listen to the following audio and write down the correct answer.
IT
1) _ _ _ - _ _ _ - _ _ _ _
3) _ _ _ - _ _ _ - _ _ _ _
5) _ _ _ - _ _ _ - _ _ _ _
4) _ _ _ - _ _ _ - _ _ _ _
2) _ _ _ - _ _ _ - _ _ _ _
DISCIPLINE
CHECK

Get your homework ready. Come to the front and write one new word. Then, get in couples and practice yesterday's question.
NEW
VOCABULARY
-
-
-
-
-
-
-
-
-
QUESTION:
45 seconds 0 Mistakes
Get in couples. And, practice the following warm-up. Then, you will have 30 seconds to impress. Coach, review the
STARS
and
SET THE TONE.
WARM UP
If you were a Halloween customer which on would you be?
LINKING WORDS
Although
Nevertheless
INTERVIEW: 5 minutes speaking English 0 mistakes
Perfect Tenses - Comparatives & Superlatives
Modals - Conditionals - Call Center Skills
CLASS: 45 seconds 0 mistakes
HOTEL
BOOKING
REVIEW THE FOLLOWING VOCABULARY. GET IN COUPLES AND QUICKLY EXPLAIN THEM.
HOTEL VOCABULARY
1. SHUTTLE SERVICE
2. DEPOSIT
3. COMPLEMENTARY BF
4. Deposit
5.
6.
7.
8.
9.
10.

ROOM VOCABULARY
King-sized bed .1
queen-sized bed .2
DOUBLE BED .3
PET FRIENDLY .4
sMOKING OR NON.5
.6
.7
.8
.9
.10


Have you ever stayed at a hotel?
What is the difference between hotel and motel?
RECOVERY
TIME
HOTEL
BOOKING
Get in couples and practice the following role play. Then, come to the front and be ready to shine!


Thank you for calling Hotels.com. Mark speaking how may I help you?
May I know what city and state you are traveling to?
May I know how many days or when are you checking in and out?
May I know your budget?
May I know your reason of travel?
I have the following hotels in the area.
What amenities are you looking for?
Are you looking for smoking or non-smoking?


Looks like I have something available for you. I have Hilton. $129 per night. It would be a total of__________.
I am going to need your full name and your credit card number to hold this rate for you. Otherwise, rates may change if you book at a later time. How does it sound?

GETTING THE CREDIT CARD INFO
SCRIPT
INTERVIEW
QUESTIONS
Your coach will show you how to answer some interview questions. Get in couples and get ready to come to the front.
DISCIPLINE
TRACK
Homework for tomorrow:
- Revise past vocabulary
- 10 new verbs or new vocabulary
- 10 recorded repetitions
COACH, TRACK TRAINEE'S HOMEWORK
Full transcript