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Bullying in the Workplace
Transcript of Bullying in the Workplace
Megan Bergman, Corey Burnett, Marshal Morgan, & Taylor Newman Bullying in the Workplace Customer extremely overreacts because employee wasn't understanding what the customers question was exactly.
Customer threw the answer from the employee way out of proportion. Customer to Employee Employee should have gotten the manager the first time the customer asked or even when the customer started getting upset.
Manager can help and resolve an issue much faster because they are a huge part of the company and know exactly what to say or give the customer. Resolution Examples:
Shouting or swearing at an employee or otherwise verbally abusing him or her.
One employee being singled out for unjustified criticism or blame.
An employee being excluded from company activities or having his or her work or contributions purposefully ignored.
Language or actions that embarrass or humiliate an employee. Manager to Employee Can take many forms.
Sending mean messages or threats to a person’s email account or cell phone.
Spreading rumors online, through blogs, or through text messages.
Posting hurtful messages on social networking sites (like Facebook or Twitter)
Pretending to be someone else online to hurt another person
Stealing a person’s account information to break into their account and send damaging pictures or messages. Cyberbullying You would assume that if a child is bullied when he or she is young, they would eventually grow up to treat people the way they were once treated. This is where adult cyber-bullying comes into play. Despite the potential damage of cyber bulling, it is alarmingly common among adolescents and teens, and it’s even seen among adults.
Over half of adolescents and teens have been bullied online, and about the same number have engaged in cyber-bullying. Never allow workplace harassment to interfere with you or your job.
Make sure to document and record everything so you have proof. Find a witness if possible.
If it involves a coworker on your level of the company hierarchy, don't be afraid to get a manager involved. Conclusion A customer is looking for an obscure item and a new employee is having trouble helping her.
A manager has to step in to help. Customer Interaction You could confront the other person and ask them to stop the behavior.
You can save all electronic correspondence and take it to HR or your supervisor.
You can and should take action to end harassment. Resolution After a meeting a manager praises one employee and scolds another. Manager Interaction An employee is being harassed by a coworker via Instant messenger while at work. Cyberbullying Mediation
Official report to Upper Management
Confronting the Manager Resolution Coolidge, G. (Director). (2006). Employee of the Month [Motion Picture].
James R. DiSanza, N. J. (2012). Business and Professional Communication. Pearson Education, Inc.
USLegal, Inc. (2012, September 15). uslegal.com. Retrieved from USLegal: http://www.definitions.uslegal.com/c/cyber-bullying/ Sources Megan and Marshal are not actually as mean as portrayed. Disclaimer