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Transcript of Employee Performace
How do you motivate others?
Five Basic Needs (in relation to the workplace):
Physiological-Heating/AC, Lighting, Breaks and Limits on Work Hours
Safety-Fair Wages, Healthcare, Safety Procedures and Benefits
Social-Teamwork, Sense of Belonging, Friendship and Acceptance
Esteem-Recognition, Promotions, Titles, Appreciation and Opportunities
Self-Actualization-Production, Best Quality of Work, Promotion
Maslow's Hierarchy of Needs
Motivation Factors: Things that Do motivate
Maintenance Factors: Things that DO NOT motivate
Herzberg's Two-Factor Theory
Professionalism-Exhibited by their manager; skills, knowledge and high standards. While serving the interest of the guests.
Personal Treatment-Practice fair and ethical treatment
Work and Task Support- Necessary tools and equipment to meet the standards and goals expected of them.
Incentive..."What do I get, as a result of me doing the task"
Can make employees unhappy & prevent them from doing a good job
Acknowledgment: Show you Care
Expressing Appreciation: "Thank You"
Sharing Information: Foundation for Involvement
Showing Interest: "How are you"
Involving Employees: Ideas and Responsibilities
Seven Step Process
Select Development Methods
Approve and Implement Plan
Evaluate Plan (Successful or Not)
Focus on the employees
Maintain open communication
Set a Positive Example
Creating a Fair Workplace
It is NOT possible to maintain a positive workplace without equality
Harassment: unwelcome conduct
Sexual Harassment: unwelcome conduct of a sexual nature
Prevention is the best tool to eliminate workplace harassment
Hostile Work Environment
An environment that is sexually demeaning or intimidating (fear) to go to work
Develop a ZERO Tolerance Policy
The Coaching Process
Informal efforts to improve job performance
"managing by walking around"
Corrective Action (verbal)
Written Action, coaching/counseling
First Warning (written)
Second Warning (written)
Final Warning/Suspension (written)
Finding solutions to problems
Conflict Resolution Strategies:
-Negotiation:discussion between involved parties
-Mediation:third party facilitates discussion
-Arbitration: third party listens, reviews & makes decision
Critical Part of Employee Motivation
Interaction between employee and manager
Discuss past performance
Establish new performance goals
Review job-related issues
Talk about employee development opportunities
Performance Appraisal Procedures
Step1: Preparing for the meeting
Step2: Conduct the meeting
Step 3: Closing the meeting and follow up
Discuss Performance Problems
How do you engage your staff?
and why is it important?
Professional, Personal and Support