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Transcript of conference 1
Wishes and Complaints
Let's look at common examples
Making telephone calls
I'd like to exchange some money, where can I go ?
If you go to the shopping center Makro you will find a place.
Ok thank you anywhere else?
Yes, if you'd like we can exchange the money for you, the rate is $1850
How do I get there and what place do you recommend?
It is about ten minutes away, you can walk there. Go straight to the main avenue Bolivariana then take a right and go straight until you see it on the left.
Lets review directions
Dollar - Dolar
Pound - Libra
Q: Excuse me, how do I make an international call?
How to answer ...
To call internationally you must first dial 9005, the area code, and then the telephone number.
If you want to make a national call just press 9 then dial the number.
Q. How do I make a national call?
Is there an additional cost ?
New sheets ....
So many possible complaints ..
I need a blanket and another pillow, there is only one.
No problem sir, we will send one up as soon as possible.
There is no elevator in my tower!!!
Yes, I am sorry sir we only have an elevator in the second tower, you must take the stairs to the room.
Argue with guest
Say sorry for the inconvenince
Try to keep guest happy
Ignore a problem
I need a table in my room please..
Sure, just one moment I will send you one, what room are you in?
Always discuss the problem and look for the best solution.
Extra vocabulary ..
Oh dear, please except my sensier apologies
Reception how may I help you.
What seems to be the problem.
Not off the top of my head
I'll contact the ......
If you want some ______ you can order it.