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My Trip to EBLIP
Transcript of My Trip to EBLIP
Evidence-based library and information practice is
defined as the "application of scientific principles to the practice of librarianship"
Basically, think empirical library research
Highlights of the Conference
Some memorable points
Measuring Library Services
Service evaluation: when undertaking
evaluations of service, remember that
comparisons with other libraries is not
always effective; i.e., customers don't
compare us to Harvard, Yale, etc. because
they don't use those libraries--they use us.
Better to compare to real-life services our
patrons do us--the store, public transportation
etc. How do our services compare with real-
Don't rely on customer satisfaction surveys
alone to gauge how we are doing--patrons can be
satisfied BUT still identify areas of improvement
So what if we have Aeron chairs--students
still resent us because we don't let them bring
in their Starbucks!!
Many presentations reported on of information literacy
studies done at a variety of academic libraries in
Australia, Hong Kong, California, and Norway amongst
others. The key point made in many of the presentations
is that while students show that they CAN use databases
and do know where to find them, they just don't WANT
to use them--they prefer Google. Does this show laziness or is it a consequence of Googlisation?
Many presenters reported on systematic reviews they had conducted of
Virtual Reference programs and how their own libraries utilize VR. It occured
to me that while all of these studies are measuring frequency, quality of answers
given, and usage, we here at Fordham only measure usage and not very specifically.
Best thought I Took Away from the Conference
Stop thinking about the user in the life of the library;
instead, think of the library in the life of the user.